- Manage a book of active self-serve clients and drive retention and growth across customer segments.
- Guide clients in adopting GroundTruth’s platform and achieving their desired business outcomes.
- Lead onboarding calls and provide product education tailored to each customer type.
- Troubleshoot platform questions and explain campaign setup, tracking, and reporting tools.
- Analyze campaign results and recommend optimizations to improve ROI and retention.
- Run quarterly business reviews or strategic sessions with high-potential clients.
- Identify upsell and cross-sell opportunities based on client maturity and campaign goals.
- Educate clients about new feature releases and share feedback with Product and Engineering.
- Collaborate with technical operations to resolve complex client issues.
SalesforceCustomer SuccessZendesk