Customer Delight Specialist

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💎 Seniority level: Junior, 1-2+ years

📍 Location: North and South America

💸 Salary: 40000.0 - 65000.0 USD per year

🔍 Industry: Software Development

🏢 Company: Superhuman

🗣️ Languages: English

⏳ Experience: 1-2+ years

🪄 Skills: Communication SkillsCustomer serviceRelationship buildingProblem-solving skillsEmpathyTroubleshootingActive listeningTechnical supportCRMCustomer supportCustomer SuccessSaaS

Requirements:

1-2+ years of experience in customer-facing roles with a technical software product
Excellent Communicator
Proactive positivity
Curiosity
Delight and Empathy
Remarkable Quality
Relationship Builder
Persistence
Ownership
Bias to Action
Cares Deeply, Communicates Directly
Growth Mindset
AI Enthusiast

Responsibilities:

Become Superhuman's most knowledgeable product expert
Excite, educate, and encourage customers to make them brilliant at email
Communicate with customers to solve their problems and improve their lives
Be the voice of our customers, and evangelize internally for what they need
Influence our product and growth strategy to further delight our customers
Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
Go above and beyond by creating bespoke moments of delight

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🔥 Customer Delight Specialist

Posted 14 days ago

📍 North or South America

🧭 Full-Time

💸 40000.0 - 65000.0 USD per year

🔍 Software Development

🏢 Company: Superhuman👥 51-200💰 $75,000,000 Series C almost 4 years ago🫂 Last layoff almost 3 years agoSoftware Development

🔧 Requirements

1-2+ years of experience in customer-facing roles with a technical software product
Able to distill complexity into clear and concise messaging
Effective across various mediums and are excellent at working in a remote-first environment
Proactive positivity
Curiosity
Delight and Empathy
Remarkable Quality
Relationship Builder
Persistence
Ownership
Bias to Action
Cares Deeply, Communicates Directly
Growth Mindset
AI Enthusiast

💡 Responsibilities

Become Superhuman's most knowledgeable product expert
Excite, educate, and encourage customers to make them brilliant at email
Communicate with customers to solve their problems and improve their lives
Be the voice of our customers, and evangelize internally for what they need
Influence our product and growth strategy to further delight our customers
Continually iterate and improve the efficacy and efficiency of the team and the entire customer experience
Go above and beyond by creating bespoke moments of delight

Communication SkillsCustomer serviceWritten communicationExcellent communication skillsRelationship buildingEmpathyTroubleshootingTechnical supportCustomer Success

Posted 14 days ago

Apply