- Manage a portfolio of mid-market or enterprise customers
- Lead subscription and relationship management
- Drive retention, mitigate risk, and manage renewals
- Partner with Sales to identify and execute expansion opportunities
- Build relationships with customer senior leadership
- Set a strategic engagement cadence including QBRs
- Guide customers through the full lifecycle
- Act as the customer voice within the company
- Monitor customer health and business risk using data
SalesforceAccount ManagementCRM+2 more