IntelliShift

IntelliShift is a thriving organization focused on customer and team success, driven by a culture of respect and personal growth. With a commitment to 'Be a Good Human', IntelliShift values every individual's contributions and fosters a collaborative work environment, whether in-office or remote.

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🔥 Customer Tech Support Specialist

Posted 2024-10-29

📍 United States

🧭 Full-Time

💸 55000 - 65000 USD per year

🔍 B2B SaaS, fleet management technology

Minimum 2 years experience in a technical product support role.
Interest and ability to work in a fast-paced environment.
Highly organized and quick to learn with intellectual curiosity.
Ability to communicate clearly to various levels of audience.
Strong relationship building and interpersonal skills.
Technical fluency and proficiency in data analytics.
Experience with Microsoft 365 Enterprise E5 products is a plus.
Bilingual (English/Spanish) preferred.

Become an expert on all IntelliShift products and services.
Take ownership of requests focusing on diagnosing and solving customer issues.
Document all communications and resolutions using Salesforce, Jira, and other applications.
Collaborate with Sales, Product, Engineering, and Customer Experience teams.
Contribute innovative ideas for support process enhancements.
Achieve specified performance metrics for call answering, case resolution, and customer satisfaction.

Data AnalysisJiraData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingOrganizational skills

Posted 2024-10-29

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🔥 Account Manager (SaaS Sales)

Posted 2024-10-29

📍 United States

🧭 Full-Time

💸 60000 - 70000 USD per year

🔍 SaaS, Fleet Management

2+ years of Account Management/Technical Sales/Customer Success experience.
Successful sales experience at a SaaS company strongly preferred.
Experience managing renewals and upsells required.
Experience with Salesforce required.
Experience supporting or working with technical products.
Ability to manage customers with diverse and complex needs.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
High technical aptitude and interest in learning new technologies.
Strong business acumen.
Ability to juggle competing demands and priorities.
Team-oriented with strong relationship-building abilities.
Demonstrable ability to meet/exceed Sales targets.
Understanding of managing churn and renewing long-term agreements.

Develop and manage client portfolios with a deep knowledge of the customer’s business goals and success criteria.
Build and foster relationships with customers.
Increase penetration for business relevant products and service offerings for clients.
Consult with customers to ensure alignment and maximize value.
Act as a liaison between the customer and other teams to prioritize issues and present new opportunities.
Manage customer subscriptions to ensure high retention and mitigate churn risk.
Identify and execute growth opportunities tied to upsell, cross-sell, and expansion.

SalesforceCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Posted 2024-10-29

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🔥 Sales Development Representative- Mid Market

Posted 2024-10-25

📍 United States

🧭 Full-Time

💸 55000 - 60000 USD per year

🔍 B2B SaaS, fleet management technology

1+ year of B2B SDR or high-volume sales related experience in technology; targeting multi-stakeholder engagements.
Demonstrable track record of success performing against expectations.
Discipline and Focus - self-motivation, dedication, and determination to reach out and foster new engagements and relationships.
Coachability - willingness to learn, practice, and improve critical skills.
Performance and Growth Driven Mentality - a desire to serve your team and support company growth by consistently hitting your targets.
Curiosity – You're eager to learn new things and ask questions to understand.
Creativity - You find a way and think outside the box.
Authenticity - You take your job more seriously than you take yourself.
Courageous honesty - You speak up and push boundaries.

Manage against monthly prospecting targets by developing new business opportunities via phone calls, LinkedIn, email and other creative methods.
Leverage CRM and sales tools to prospect into specific geographic territories and maintain clean data hygiene.
Strategize with Account Executives (AE) partners to be hyper-focused managing and developing a pipeline of opportunities.
Map prospective accounts around organizational structure, people, and existing technology.
Become an expert in target industries pinpointing key trends happening, common pain points, and strategies for further growth.

Business DevelopmentJavaJavascriptJavaScriptBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-25

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🔥 Sales Development Representative- Mid Market

Posted 2024-10-22

📍 United States

🧭 Full-Time

💸 55000 - 60000 USD per year

🔍 B2B SaaS, fleet management technology

1+ year of B2B SDR or high-volume sales related experience in technology; targeting multi-stakeholder engagements.
Demonstrable track record of success performing against expectations.
Discipline and Focus - self-motivation, dedication, and determination to reach out and foster new engagements and relationships.
Coachability - willingness to learn, practice, and improve critical skills.
Performance and Growth Driven Mentality - a desire to serve your team and support company growth by consistently hitting your targets.
Curiosity – You're eager to learn new things and ask questions to understand.
Creativity - You find a way and think outside the box.
Authenticity - You take your job more seriously than you take yourself.
Courageous honesty - You speak up and push boundaries.

Manage against monthly prospecting targets by developing new business opportunities via phone calls, LinkedIn, email and other creative methods.
Leverage CRM and sales tools to prospect into specific geographic territories and maintain clean data hygiene.
Strategize with Account Executives (AE) partners to be hyper-focused managing and developing a pipeline of opportunities.
Map prospective accounts around organizational structure, people, and existing technology.
Become an expert in target industries pinpointing key trends happening, common pain points, and strategies for further growth.

Business DevelopmentBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-22

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🔥 Business Systems Engineer

Posted 2024-10-15

📍 Commack, New York, United States

🔍 Technology

Strong knowledge of Microsoft 365, Salesforce, and SharePoint.
Salesforce Administrator Certification (ADM 201) preferred, or a willingness to obtain it within the first six months of employment.
Experience with Salesforce CPQ solution is a plus.
Excellent problem-solving skills with a focus on streamlining business processes through technology integrations.
Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
Strong communication skills and the ability to collaborate with technical and non-technical stakeholders across the organization.

Collaborate with cross-functional teams to evaluate business processes and identify opportunities for system improvements through automation and integration.
Ensure that the various systems (Azure, Salesforce, and others) work together to streamline workflows and enhance business operations.
Manage system updates and configurations for Microsoft integrated platforms to ensure compatibility between systems.
Conduct troubleshooting, resolve issues, and provide system support across all business technologies.
Collaborate with internal stakeholders to develop and maintain system documentation, training materials, and user guides.
Stay up to date on industry trends and emerging technologies related to system integrations, automation, and business systems engineering.
Administer and support Salesforce CRM, including user management, customization of objects, fields, record types, page layouts, and validations, as well as manage ongoing cleanup projects within the Salesforce org to reduce technical debt and enhance system performance.
Provide first-level Salesforce support, troubleshooting user issues, and escalating to the Director of Salesforce CRM when necessary.
Assist with CPQ optimization project, integrating the order object in the work-order process.

SalesforceSharePointBusiness OperationsAzureCommunication SkillsProblem Solving

Posted 2024-10-15

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🔥 Marketing Operations Manager

Posted 2024-10-15

📍 United States

🧭 Full-Time

💸 $100,000 - $110,000 per year

🔍 B2B SaaS, fleet management technology

Proven experience (5+ years) in marketing operations, marketing automation, or related roles
Proficiency in marketing automation platforms (e.g., Marketo, HubSpot, Pardot) and CRM systems (e.g., Salesforce)
Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations
An eye for spotting issues and relentless in finding a way to solve problems
A clear understanding of common demand generation programs and attention to the pre-sales funnel for ongoing reporting and optimization requirements
Experience running paid ad programs
Proficiency in data management and data governance practices
Experience with marketing analytics and reporting tools (e.g., Google Analytics, SFDC)
Excellent project management skills, with the ability to manage multiple tasks and priorities
Strong interpersonal and communication skills to collaborate effectively with cross-functional teams
Strategic thinking and problem-solving ability to optimize processes and drive continuous improvement
Knowledge of digital marketing best practices and emerging trends
Understanding of compliance and regulations related to data privacy (e.g., GDPR, CCPA)
Certifications in marketing automation platforms and/or data management preferred
Experience with A/B testing and optimization strategies preferred
Familiarity with HTML/CSS and basic coding concepts preferred
Pardot Certification is a plus

Streamline, enhance, and document end-to-end marketing processes for campaign planning, execution, and measurement
Identify bottlenecks, inefficiencies, and areas for improvement in marketing operations
Optimize and update the lead flow process for marketing and sales
Ensure all forms are operational and optimized throughout Pardot, UnBounce pages, and WordPress pages
Create and revise campaign tracking and attribution model in SFDC, in partnership with email and digital marketing
Oversee and directly manage the marketing tech and systems including but not limited to Pardot, ZoomInfo, Sendoso, and Gravity forms
Ensure proper integration and utilization of tools to optimize campaign performance and data insights
Stay up-to-date with industry trends and advancements in marketing technology
Develop and maintain data standards, ensuring data accuracy, consistency, and compliance with regulations
Ensure data enrichment best practices to cleanse our database of contacts and accounts with data coming from multiple sources and teams
Manage multiple and living distribution lists between prospect and customer databases
Create and maintain global live dashboards to report on marketing and sales activities, effectiveness, and business impact
Enable sales and marketing to clearly understand Leads, Meetings, Pipeline, Closed-Won Revenue and the sources attributed to them
Assist marketing leadership in delivering monthly reporting overviews for leadership and board of directors’ meetings
Implement systematic review of KPIs and goal attainment, explore where awareness and demand are originating, and analyze what programs are driving growth
Collaborate with cross-functional teams to define, document, and improve workflows, ensuring seamless operations
Facilitate communication and knowledge-sharing between departments to foster a culture of collaboration
Collaborate closely with marketing team to plan, execute, and track multi-channel marketing campaigns

Project ManagementBusiness AnalysisHTMLCSSSalesforceGoogle AnalyticsStrategyCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-10-15

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🔥 Customer Success Manager

Posted 2024-09-20

📍 United States

🧭 Full-Time

💸 $100,000 - $105,000 per year

🔍 B2B SaaS, Fleet Management Technology

5+ years of experience as a Customer Success Manager, Account Manager, and/or business-outcome accountable Sales Executive.
5+ years of experience managing a portfolio of customers with diverse and complex needs across various stages of the customer relationship and SaaS lifecycle.
5+ years of experience working with executive and senior management leaders and teams.
Expertise in setting and managing expectations with multiple stakeholders, both win customers and internally to ensure organizational alignment.
Proven ability to simultaneously manage a portfolio of 20-50 Enterprise customers.
Experience as a cross-functional program manager, orchestrating the appropriate internal resources to help ensure your customers are achieving their business and IntelliShift partnership goals.
Excellent communication and interpersonal skills.
High technical aptitude and interest in learning new technologies.
Experience with SaaS customer success processes.
Patience and active listening skills with a passion for service AND for driving business growth.
Proven experience managing and negotiating complex contracts.
Team-oriented mindset with a strong ability to develop relationships internally and externally.
Experience acting as a change agent in complex organizations, with both customers and internally at IntelliShift.
Experience as a Salesforce user required.
Experience managing a pipeline of renewals and upsell opportunities.
Experience with Customer Success software.
Experience with fleet operations, AI video, and/or telematics.

Develop and manage a client portfolio with a deep knowledge of the customers' business goals and success criteria.
Manage all customer subscriptions to ensure high retention and mitigate churn risk.
Identify and execute growth opportunities tied to upsell, cross-sell, and expansion.
Proactively manage SaaS renewals to ensure contractual continuity.
Build and foster relationships with all contact levels, with emphasis on value-added relationships with executive and senior leadership.
Engage with customers on a regular cadence to ensure business alignment and to maximize their value from the partnership.
Manage the customer through the lens of the customer journey, achieving all milestones along the way.
Act as a liaison between the customer and other teams at IntelliShift to prioritize issues, elicit feedback, or present customers with new opportunities.
Proactively manage customer health and engagement to mitigate business risk.

LeadershipProject ManagementProduct ManagementSalesforceProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelNegotiation

Posted 2024-09-20

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IntelliShift

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