Account Manager - Indonesia

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Requirements:

• 4+ years of experience in SaaS sales or account management, ideally serving enterprise-level clients in Indonesia or Southeast Asia.
• Proven ability to manage large, strategic accounts with a track record of achieving renewals, upsells, and expansions.
• Exceptional communication, negotiation, and relationship-building skills.
• Ability to travel periodically to client sites to foster strong partnerships and deepen engagement.
• Proficiency with CRM systems, pipeline analytics, and forecasting tools.

Responsibilities:

• Manage and expand relationships with key strategic customers in Indonesia, including Grab, Super Bank, and other significant partners.
• Collaborate closely with Renewal Specialists and Customer Success Managers to ensure timely renewals, drive expansions, and facilitate upsells.
• Actively identify and pursue opportunities for growth within existing accounts, enhancing adoption and maximizing the value delivered by JumpCloud’s solutions.
• Develop and execute tailored account strategies to increase product adoption and uncover new revenue opportunities.
• Maintain accurate forecasting and consistently report on key performance indicators and pipeline health.
• Partner with Customer Success teams to deliver exceptional customer experiences, ensuring deep adoption and satisfaction.
• Collaborate with Marketing to execute targeted initiatives and campaigns that drive customer engagement and product usage.
• Work closely with New Business teams to smoothly onboard new customers into your portfolio.
• Provide regular and transparent updates to regional leadership on portfolio performance, growth initiatives, and market insights.
• Engage effectively with internal and external stakeholders to align strategies and ensure customer success.