Technical Account Manager (Remote Portugal)

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Requirements:

• Enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points.
• Deliver clear, structured, and convincing presentations about your vision for the account and your plan.
• Frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective.
• Enjoy project management and can coordinate projects with multiple stakeholders.
• Communicate designs and ideas in a clear and descriptive manner for customers to understand your recommendations.
• Foster UX sensitivity and aim to simplify customers’ workflows.
• Be honest and base your opinions on data, but don’t cling to it in the face of good arguments.
• Strong problem-solving skills with a hands-on technical background.
• Experience with other SaaS products, including API, integration, configuration, and customization.
• Practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau.

Responsibilities:

• Being the customers' main technical contact throughout their contract.
• Project managing more complex customer projects involving multiple parties with different skill sets and needs.
• Cooperating with members of the Customer Experience and Sales organizations to deliver an exceptional customer experience.
• Consulting with the Rossum product team on continuous improvement of the Rossum platform and advocating for customer views.
• Tweaking and configuring customer accounts to achieve a great user experience, leveraging powerful tools like the Calculations extension.
• Performing basic scripting in Python to support customer solutions.