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Client Success Manager

Posted 3 days agoViewed

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💎 Seniority level: Manager, 3–5 years

📍 Location: India

🔍 Industry: Global Mobility, HR Tech

🏢 Company: Benivo Limited

⏳ Experience: 3–5 years

Requirements:
  • 3–5 years in B2B Client Success or Account Management, preferably in SaaS
  • Experience in the Global Mobility industry or HR Tech
  • Excellent client communication and relationship-building skills
  • Strong commercial awareness with ability to manage renewals and identify upsell
  • Highly organised with strong follow-through and attention to detail
  • Experience working cross-functionally in a fast-paced environment
  • Ability to translate complex features into simple client training materials
  • Experience managing client-driven change requests and aligning cross-functional delivery
  • Proficient in CRM systems, reporting tools, and task management platforms.
Responsibilities:
  • Act as the main point of contact for all post-go-live client matters
  • Build strong, trusted relationships with client stakeholders
  • Schedule and lead client meetings with clear agendas, structured follow-ups, and ongoing cadence
  • Share relevant product updates, insights, and best practices
  • Lead QBRs and strategic business reviews
  • Educate clients on new features and drive adoption
  • Cultivate advocacy and gather client references
  • Share marketing collateral and invite to webinars
  • Drive adoption of new features and track usage metrics
  • Proactively engage clients with tailored guidance on how to leverage new features
  • Create and deliver client-facing training materials and walkthroughs
  • Monitor engagement to identify areas where additional enablement is needed
  • Own red account reporting and recovery plans
  • Track product usage, feedback, escalations, and satisfaction
  • Maintain client CRM records and CSM dashboards
  • Conduct regular internal reviews to align on account status
  • Own the commercial renewal process for assigned accounts
  • Identify expansion opportunities aligned with client needs
  • Manage and scope client change requests (e.g., policy updates, new locations, new features)
  • Maintain and update renewal strategy slides; flag blockers early
  • Partner with Sales and Product to pitch upsell opportunities
  • Ensure client commitments are managed in JIRA and delivered cross-functionally
  • Collaborate with Delight, Product, and Advisory teams for seamless delivery
  • Share client updates bi-weekly in internal forums and dashboards
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