Apply📍 India
🧭 Full-Time
🔍 B2B HR technology
- 3+ years in technical or customer support roles, preferably in B2B/SaaS environments.
- Hands-on experience troubleshooting technical issues, including APIs and integrations.
- Familiarity with payment systems and financial transaction support.
- Proficiency in using customer support software like Zohodesk, Zendesk, or similar.
- Basic understanding of APIs and familiarity with tools like Postman.
- Experience working with databases, spreadsheets, and data visualization tools is a plus.
- Hands-on experience with Jira for managing bug reports.
- Exceptional written and verbal English communication skills.
- Ability to explain technical concepts to non-technical users.
- Proven ability to handle complex customer issues and drive resolutions.
- An analytical mindset to identify trends and propose process improvements.
- Comfortable working in a dynamic, fast-paced environment.
- Support Benivo’s users via email, chat, and phone.
- Serve as a point of escalation for advanced technical support queries.
- Troubleshoot platform issues, including API connectivity and system errors.
- Utilize and administer customer support tools to manage queries and maintain records.
- Perform operational support tasks, ensuring compliance with payment regulations.
- Analyze support trends and generate insights for process improvements.
- Create and update technical documentation and support guides.
- Collaborate with cross-functional teams on projects related to platform upgrades and customer onboarding.
- Proactively identify and escalate technical issues to internal teams.
- Investigate and document bugs thoroughly to assist the development team.
JiraAPI testingREST APITroubleshootingData visualizationTechnical supportCustomer support
Posted 3 days ago
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