UK Client Success Manager - FatTail

Posted 6 days agoViewed

💸 Salary: 50000.0 - 65000.0 GBP per year

🔍 Industry: Software solutions provider in the online advertising market

🏢 Company: Chartbeat, Inc.

🗣️ Languages: English

Requirements:

A strong passion for the client’s success!

A desire to continually grow and demonstrate your knowledge of our products.

Ability to analyze and manage your accounts on an ongoing basis, conduct discovery calls, problem solving and emerging needs identification

Ability to perform and convey beginner to complex level software applications instruction

Strong technical, analytical, troubleshooting and systematic problem-solving skills

BS or MS in Computer Science, Economics, Business Administration or any quantitative and analytical discipline

Demonstrated successful client interaction skills

Ability to communicate with a broad audience, from entry level through executive

Excellent interpersonal skills; able to work independently and as part of a team

Prioritization and time management skills

Must have a passport and be willing to travel as needed when deemed safe/beneficial to our clients.

Responsibilities:

Become an expert in the features, benefits, and application of the AdBook+ platform and use that knowledge to configure features and answer technical questions.

Manage the client relationship and gain ‘Trusted Advisor’ status

Serve as a Client Advocate, and work closely with our Product and other internal teams to contribute to platform improvements and priorities

Provide business, technical, and product knowledge in support of post sales activities to ensure client satisfaction

Perform quarterly business reviews and work to develop retention and revenue growth strategies

Mentor, train, and support peers as needed

Apply

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