RYNO Strategic Solutions

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🔥 Paid Media Operations Specialist

Posted 25 days ago

📍 United States

💸 60000.0 - 72000.0 USD per year

🔍 Digital Marketing

🔧 Requirements

1-2 years of paid media experience
Excellent attention to detail
Strong internal and external communication skills
The ability to think strategically, proactively, and creatively, focusing on innovative and measurable solutions
Strong work ethic to deliver results in a fast-paced environment
Exemplary organization and time management skills with the ability to handle several projects simultaneously
Ability to work with Microsoft Excel
Ability to work independently and within a team environment

💡 Responsibilities

Onboard and offboard paid media clients: Launch new clients onto all contracted platforms using established templates, customizing as needed based on client intake. Launch existing clients onto newly contracted platforms. Offboard canceled clients, ensuring campaign/access deactivation and cross-departmental notification.
Collaborate for campaign success: Work with the web team to establish proper tracking for all new platforms. Partner with Paid Media Analysts/Strategists and Account Managers to align on client goals and evaluate/challenge paid media strategies. Collaborate with the Paid Media Operations Manager and Director of Paid Media to address inconsistencies or areas for improvement.
Support team initiatives: Facilitate and support cross-team initiatives, such as multi-account campaign restructurings or promotions.
Develop and improve campaign launch processes: Provide thought leadership on building/maintaining best-practice campaign launch templates. Cross-train paid media team members on platform/campaign launches and tracking implementation to support overflow or backfill needs.
Maintain campaign quality and expertise: Continually audit accounts for best practices, providing constructive feedback and adjustments to the team. Build and deliver ongoing training for Paid Media Analysts/Strategists and Account Managers. Stay up-to-date on paid media best practices, tools, and industry trends.

Data AnalysisGoogle AnalyticsCommunication SkillsMicrosoft ExcelSEORESTful APIsOrganizational skillsTime ManagementReportingClient relationship managementData visualizationDigital MarketingBudget managementA/B testing

Posted 25 days ago

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🔥 Project Coordinator

Posted 26 days ago

📍 United States

💸 40000.0 - 50000.0 USD per year

🔍 Digital marketing

🔧 Requirements

Bachelor’s degree in Marketing, Communications or Business Administration preferred
2+ years of project coordination or asset gathering experience
Experience in a fast-paced, high-volume digital marketing agency highly preferred
Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook, Teams)
Experience with CRMs and project management tools (Salesforce, Wrike, Hive, ClickUp)
Familiarity with Google Analytics, Wordpress and Google Business Profile highly preferred
Strong organizational and time management skills with the ability to manage multiple tasks simultaneously
Exceptional communication and interpersonal skills, both written and verbal
Ability to explain technical processes to non-technical stakeholders in a simple and friendly manner
Self-motivated, proactive, and results-driven

💡 Responsibilities

Proactively coordinate with clients to collect required access items for digital marketing projects
Serve as the primary point of contact for clients regarding deliverables, providing guidance and support to streamline the process
Schedule and host live meetings or screen shares with clients to walk them through access setup and delivery when necessary
Track and document the status of client deliverables, ensuring all required items are received on schedule
Collaborate with Project Managers to identify and resolve delays or barriers in securing client deliverables
Assist with timeline risk management by helping clients provide deliverables ahead of their due dates
Proactively communicate with Project Managers and Clients how their deliverables are impacting their timelines
Develop and maintain clear documentation for access requirements (e.g., checklists, guides, FAQs) to improve the client experience
Escalate issues or delays to Project Managers or leadership when needed to avoid project disruptions
Assist with administrative work on website projects such as creating meeting notes and documentation, writing emails, updating project management software tasking, and more

Project ManagementSalesforceProject CoordinationGoogle AnalyticsAdministrative ManagementCommunication SkillsMicrosoft OfficeOrganizational skillsTime ManagementWritten communicationVerbal communicationClient relationship managementDigital MarketingCRMWordPress

Posted 26 days ago

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🔥 Platform Support & Training Lead

Posted about 2 months ago

📍 United States

🧭 Full-Time

💸 65000.0 - 75000.0 USD per year

🔍 SaaS

🔧 Requirements

3+ years in a customer support or training role
Experience with SaaS environment
Experience working independently
High attention to detail and output quality
Experienced in and comfortable working with data, including running SQL and NoSQL (MongoDB, etc.) queries, using Postman, using multi-dimensional analysis tools (pivot-tables, etc.), troubleshooting technical issues, and working with SaaS and AI-driven tools
Proven ability to write clear and effective documentation for technical and non-technical audiences
Experience creating and delivering training materials for internal and external users
Strong interpersonal skills to interact with clients, team members, and cross-functional teams
Experience with developing and refining support processes to improve efficiency and customer satisfaction
A self-starter mentality with a desire to grow the support function and lead a team
Proficient with support ticketing systems such as Zendesk, Freshdesk, or similar, and project management tools like Jira or Trello
Experience working with SaaS analytics platforms, AI tools, or related technologies preferred
Familiarity with managing and scaling support teams
Knowledge of best practices for creating self-service support systems
Experience with digital marketing platforms and metrics preferred

💡 Responsibilities

Stay updated on platform updates, roadmaps, current market trends, metrics, and technologies
Triage, manage, and resolve support tickets, handling simple and complex issues
Identify prioritization of requests to ensure appropriate resolution of issues and tickets
Collaborate with the development team to troubleshoot technical issues and escalate more complex problems to the appropriate team members when necessary
Ensure all support tickets are handled within service level agreements (SLAs) and identify and resolve bottlenecks or delays
Ensure timely and consistent communication with requesters on resolution progress, roadblocks, and resolution
Develop clear, concise, and comprehensive documentation for internal teams and external clients, reducing the volume of recurring support requests
Create and deliver training materials for both internal teams and customers, focusing on improving the understanding and usage of our SaaS and AI-driven tools
Help recruit and manage a high-performing support team, ensuring the team follows established processes and delivers high-quality support
Work closely with the development and product teams to raise issues, track progress, and provide feedback on recurring problems or feature requests
Track and report key metrics related to ticket resolution times, common issues, and documentation effectiveness to improve processes and ensure SLAs are maintained with high customer satisfaction
Build, manage, and continuously improve a self-service knowledge base for internal and external use
Additional job duties as assigned by management

SQLData AnalysisMongoDBJiraAPI testingNosqlDocumentationTrainingTroubleshootingSaaS

Posted about 2 months ago

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🔥 General Talent Pipeline

Posted 2 months ago

📍 United States

🔍 Digital marketing, home services

🔧 Requirements

Submit your resume.
Express interest in future roles.

💡 Responsibilities

Apply to share your resume with our talent acquisition team.
Express interest in future opportunities with RYNO.

Posted 2 months ago

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