- Serve as the primary client contact throughout the paid media onboarding process.
- Lead internal sales-to-operations handoff meetings and document key project details.
- Facilitate client kickoff meetings and coordinate the collection of credentials, assets, and approvals.
- Manage onboarding projects in Wrike, tracking timelines and deliverables.
- Verify project readiness as a quality control gatekeeper before authorizing operations to begin builds.
- Coordinate with the operations team to address technical client questions while maintaining ownership of the onboarding process.
- Partner with the Operations Lead to improve the onboarding portal and questionnaire.
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