leadtech

Leadtech is a pioneering company in online project management, fostering innovative business ideas since 2009. With over 400 multilingual professionals, Leadtech is committed to employee empowerment, diversity, and a modern work-play balance, aiming for constant improvement and creative solutions across various industries.

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Jobs at this company:

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🔥 Customer Service Agent (Full remote within Colombia)

Posted 1 day ago

📍 Colombia

🔧 Requirements

Proven customer support experience or experience as a client service representative
Familiarity with CRM systems and practices
Client Orientation and Detail Orientation
Proficient level of English and Spanish (written and spoken)
Own computer and a good internet connection to work from home
Availability to work on weekends (at least one day)

💡 Responsibilities

Handling incoming emails
Solving both routine problems and complex customer inquiries
Complaint handling
Use defined procedures for responding to our customers
Report errors and improvements discovered in the website

Customer serviceRESTful APIsCRMCustomer supportEnglish communication

Posted 1 day ago

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🔥 Training Specialist

Posted 1 day ago

📍 Colombia

🔧 Requirements

1-2 years of Training experience in a similar/same position.
Spanish high level as you will be working with our Spanish - speaking team on a daily basis.
English C1 or high level as training sessions may be conducted in English and also communications with the hubs.
Excellent communication /both verbal and written) and facilitating skills to deliver Training sessions and ensure proficient communication with different stakeholders
Proficient in Google tools and M.Office; e-learning is an asset.
Proficient in learning management systems (LMS), instructional design and e-learning platforms.
Be familiar with traditional and modern interactive learning methodologies and learning activities.
Advanced organizational skills and excellent decision-making skills with the ability to handle multiple assignments.
Be able to evaluate training performance to determine if training is meeting business needs.

💡 Responsibilities

Facilitate programs based on requirements by utilizing the available content, presentations and visual aid to equip the Customer Service Teams and newbies with relevant information.
Develop training material (e.g. videos and manuals).
Deliver dynamic training sessions (on-boarding, soft skills, process and refresher training, etc) across customer service to a diverse learning participant.
Collaborate with Quality Team, Management and HR across site to identify operational deficiencies and develop lean, solution-oriented, measurable training.
Evaluate the success of the program in every session conducted and report that back to the Senior Training & Quality Team Lead . And also assess the impact of each educational course on staff performance and client satisfaction.
Train new Team Members, make sure they successfully apply everything covered in the Training Agenda.
Provide daily performance reporting on the progress of new employees during the On-Boarding Training.
Make constructive recommendations for improving scripts, programs, and training techniques.
Cross-train existing Team Members on new company updates or procedures.
Update and create training material based on product releases.
Review, maintain and update training materials and ensure that learning assets are monitored and maintained to quality standards.
Participate in the development and continuous improvement of processes, systems and written procedures related to training support including but not limited to training records management, course catalog maintenance, curricula management and updates.
Manage and partner on the development and continuous improvement of documentation processes ensuring that fit for purpose quality practices are implemented throughout key functional areas within Customer Service Department.
Manages the development and facilitation of a variety of technical trainings within Customer Service.
Develops, implements and monitors audit controls to help departments achieve specific goals related to quality.
Document quality assurance activities with internal reporting and audits.
Trains new employees and/or service provider staff on quality monitoring procedures and guidelines.
Design and facilitate new hire and recurrent training courses for customer service.

Communication SkillsCustomer serviceMentoringCoachingMS OfficeTraining

Posted 1 day ago

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🔥 Creative Producer (Remote) - 1014893518

Posted 2 days ago

📍 Spain

🧭 Full-Time

🔧 Requirements

Minimum 3 years of experience in a creative content role
A strong passion for marketing and social media is required
Storytelling and UGC ads expertise
Experience in creating content for the US and European market
Be proactive, curious, creative, and have out-of-box thinking
Fluent english level is required
Strong knowledge of creative standards and best practices for Meta, Google, TikTok Ads, Snapchat and other major marketing platforms
Experience working in a fast-paced, entrepreneurial, team environment
Ability to respond quickly to changing priorities
Excellent verbal communication skills are required
An enthusiastic team player who is also able to work independently with minimal direction
Proven ability to meet deadlines and work on multiple projects simultaneously
Highly organized with an acute attention to detail
Delivering excellent work products through each step of the process

💡 Responsibilities

Reporting to the Performance Creative Lead
Conduct creative research: competitors, market, target audience, industry trends
Produce copywriting to drive sales and reach diverse KPI objectives.
Produce ad briefs/storyboards for in-house designers and external agencies, adapting them to the unique voice of each product
Develop craft scripts for UGC actors/creators
Source and coordinate content UGC actors/creators for video production
Analyze ad performance to improve creatives and develop ad hypotheses to test
Coordinate collaboration with the agency: briefings, revision, and delivery
Ensure ad quality and alignment with social media policies and ad specifications
Monitor the latest trends in TikTok, Instagram

Adobe After EffectsAdobe Creative SuiteAdobe PhotoshopData AnalysisGraphic DesignGoogle AnalyticsContent creationContent managementSEORESTful APIsAttention to detailTeamworkFluency in EnglishJSONCross-functional collaborationMarket ResearchMarketingDigital MarketingA/B testing

Posted 2 days ago

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🔥 Quality Analyst (Full remote within Colombia)

Posted 3 days ago

📍 Colombia

🔍 Customer Service

🔧 Requirements

Previous experience of quality and compliance monitoring.
Must be methodical, high degree of accuracy, attention to detail and a results-driven approach.
Ability to effectively perform in a fast paced and deadline oriented work environment.
Strong organizational and administrative skills with a disciplined approach to their responsibilities.
Ability to effectively lead and facilitate meaningful calibration and coaching sessions.
Excellent interpersonal skills with a demonstrated record in building working relationships with a wide range of internal stakeholders.
Responsible and trustworthy.
Ability to multi-task,organize and prioritize workload.
Thorough knowledge of quality control standards and testing methodologies in Customer Service.
Proficiency in all Microsoft Office packages/Gsuite. Moreover, ability to quickly learn new software and applications.
Excellent knowledge of data analysis/statistical methods.
A high degree of flexibility and ability to adapt to changing circumstances and expectations.
Attention to detail coupled with a real passion for delivering exemplary customer care.
A high level of written and spoken English.

💡 Responsibilities

Inspect procedures of the entire Customer Service cycle to ensure they are efficient and in compliance with our quality standards.
Understand customer needs and requirements to develop effective quality control processes.
Review and score agent’s interactions with customers to ensure correct processes are followed and accurate information is provided professionally, courteously and consistently.
Provide constructive/effective feedback to the agents on a monthly basis.
Participate in effective calibration sessions.
Actively and regularly review customer feedback, ensuring that customers receive an appropriate response/resolution
Collaborate and provide guidelines to Team Leads if any coaching is needed to the agent.
Devise procedures to inspect and report quality issues.
Promote quality interactions at all customer touch points.
Proactively define actions to improve the quality of the interactions with our Customers.
Monitor all actions that have an impact on the quality of the Customer experience.
Keep track of all important metrics and KPIs to help us reach our goals.
Evaluate and keep track of customer requirements and make sure they are satisfied with our actions.
Recommend opportunities to strengthen the internal control structure where identified.
Facilitate proactive solutions through the collection and analysis of quality data. And also define processes that allow a greater optimization in the workflows.
Keep records of quality reports, statistical reviews and relevant documentation
Ensure all legal standards are met.
Provide weekly and monthly compliance reports and results of quality audits.
Be on the lookout for opportunities for improvement and develop new efficient procedures.

SQLData AnalysisCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeAgile methodologiesRESTful APIsAttention to detailOrganizational skillsWritten communicationComplianceMicrosoft Office SuiteCoachingInterpersonal skillsReportingData entryQuality AssuranceData visualizationData analyticsEnglish communication

Posted 3 days ago

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🔥 Mobile Product Manager (Remote) - 1014889247

Posted 5 days ago

📍 Spain

🧭 Full-Time

🔍 Utility mobile app

🔧 Requirements

Experience in Digital Product Management
Product Manager for mobile applications (iOS or Android), ideally with subscription-based and in-app advertising monetization models.
Minimum 5+ years of experience in B2C app business models.
Experience in digital performance marketing strategies for B2C businesses, branding, and positioning, with familiarity in user acquisition and growth hacking techniques.
Minimum 3+ years of direct or indirect experience in digital marketing or growth strategies.
Minimum 3+ years of experience in strategic roles with a proven track record of identifying market opportunities and aligning roadmaps.
Minimum 3+ years of experience in data analysis using tools like Google Analytics, Mixpanel, or Amplitude.
Minimum 3+ years in the utility mobile app industry.

💡 Responsibilities

Responsible for the economic performance of the assigned product.
Maximize product results, always prioritizing this as the main global objective, while identifying secondary objectives as levers to achieve this goal.
Define the mission, vision, and objectives of the product.
Create and lead the product strategy aligned with company objectives, prioritizing initiatives based on their impact on results.
Work with marketing and CRO teams to develop strategies driving user acquisition, retention, and engagement.
Define the product narrative and positioning with the marketing team, ensuring benefits are maximized.
Define success metrics (KPIs) and performance objectives to evaluate product outcomes and user behavior.
Supervise the functional evolution of new product features post-launch.

AWSProject ManagementAgileAndroidData AnalysisFigmaiOS DevelopmentProduct ManagementSCRUMUser Experience DesignGoogle AnalyticsJiraProduct OperationsCross-functional Team LeadershipAmplitude AnalyticsProduct DevelopmentProduct AnalyticsData StructuresMobile testingProduct designStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationCI/CDProblem SolvingRESTful APIsNegotiationTime ManagementWritten communicationData entryMarket ResearchData visualizationMarketingStakeholder managementStrategic thinkingDigital MarketingData managementConfluenceA/B testing

Posted 5 days ago

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🔥 Junior Legal Counsel

Posted 6 days ago

📍 Spain

🧭 Full-Time

🔧 Requirements

Degree in Law and proven experience (no less than 2 or 3 years) in a corporate legal department or law firm.
Background in digital business, privacy matters, intellectual property and software contracting.
Fluent in English and Spanish.

💡 Responsibilities

Provide legal advice and support for existing business models (website and apps) as well as new ones.
Ensure compliance with applicable laws and regulations.
Prepare and review NDA’s, agreements, legal texts as well as other documents to help and support the business growth and expansion.
Collaborate with the legal team in ensuring compliance in terms of data protection and privacy (GDPR, LSSI, LOPGDDD, RIA).
Support in the definition of internal corporate policies and procedures.
Collaborate to ensure compliance with Intellectual Property and legal defense of the company's rights.
Ensure adequate response to inquiries from regulatory authorities and/or third parties concerning the Company’s operation in different market niches.

RESTful APIsComplianceData analyticsEnglish communication

Posted 6 days ago

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🔥 Revenue Recognition Specialist (Full remote within Spain)

Posted 10 days ago

📍 Spain

🧭 Full-Time

🔧 Requirements

Bachelor's Degree in Business, Economics or similar.
Have a minimum of 2 years experience of revenue recognition.
Experienced with CRM, BI and Reporting.
Proficient knowledge of MS-Office (Excel) suite
Ability to identify continuous improvement measures.
Ability to communicate effectively at all levels of the organization and to work as part of a team.
Attention to detail, organizational and analytical skills.
Ability to prioritize multiple concurrent projects while still delivering timely and accurate results.
Dynamic, proactive and results oriented person.
Be flexible to changing environment and eager to learn.

💡 Responsibilities

Automate day-to-day revenue recognition tasks and regulatory compliance.
Analysis of revenue accounting and reporting activities on a monthly basis.
Process PSP timely invoices and perform month-end account reconciliations.
Resolve revenue related issues and follow-up on outstanding items.
Oversee revenue analysis on a daily basis.
Develop revenue recognition policies according to company procedures and regulations.
Ability to assist with additional projects and tasks related to Controlling, Accounting and Finance.
Demonstrate a strong understanding of the end to end processes in all areas of Revenue Accounting responsibility, supporting the confident delivery of solutions and responses to questions and queries.
Provide research and analysis of TPV charges and conditions.
Perform quality control reviews of processes in assigned area.
Ensures security of funds received, transferred and recorded following procedures for proper controls and timely deposits with accurate reports.
Following direction and guidance from management, carry out and co-ordinate all required Revenue Accounting related tasks. Completing in a timely and efficient manner whilst working toward the successful achievement of goals and KPIs.
Identify and implement process improvements where necessary, after discussion and agreement with management.

Business IntelligenceData AnalysisAccountingComplianceReportingCRMFinancial analysis

Posted 10 days ago

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🔥 Product Owner for Apps (Remote) - 1014874595

Posted 12 days ago

📍 Spain

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Strong analytical skills and data-driven mindset.
Experience running A/B tests (or exposure to A/B testing concepts)
Excellent communicator.
Strong leadership skills, with the ability to work in cross-functional teams.
Technology passionate. Used to working with IT Teams.
Ability to work in a fast-paced environment.
Problem solver and results-driven, with a can-do attitude.
Ability to work independently and interface with all levels of management negotiating and influencing to build consensus.
Advanced level in English and Spanish (written and spoken), ideally with experience in international environments
Familiarity with agile
Experience as a Product Owner in a mobile app project.

💡 Responsibilities

Lead the implementation of a new mobile native business project, ensuring timely execution and compliance with the quality standards.
Define the mobile app project strategy, the OKR's and the timeline for deliverables in collaboration with the project director
Prepare the functional requirements and assignments needed in the project and benchmark competitors regularly
Coordinate the execution of the project with internal departments as well as external providers
Discover, mitigate and manage risks associated with the project and estimate any possible impact
Maintain all documentation updated and carry out administrative tasks as needed for the project evolution
Establish an efficient product workflow with agile techniques and constant feedback from stakeholders
Monitor project metrics and financial and budgetary performance and report them accordingly

AgileData AnalysisProduct ManagementCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsMobile testingCommunication SkillsAnalytical SkillsAgile methodologiesRisk ManagementStakeholder managementA/B testing

Posted 12 days ago

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🔥 Scraping & Automation Developer (Full Remote within Spain)

Posted 12 days ago

📍 Spain

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Experience with Puppeteer, Selenium or Playwright
Strong JavaScript knowledge is highly preferred.
Familiarity with containerized environments using Docker.
Knowledge of bot adaptability and resilience measures
Experience with NoSQL databases: Redis, Elasticsearch/OpenSearch (Nice to have)
Knowledge of async messaging tools like RabbitMQ (Nice to have)
Familiarity with AWS stack service (EC2,Lambda,S3,ECS,ECR,SQS) is a plus

💡 Responsibilities

Design and implement robust automation flows using Puppeteer, Selenium, or Playwright.
Simulate real user interactions: mouse movements, clicks, scrolling, keyboard input, drag-and-drop, and more.
Automate authentication workflows, including handling login forms, multi-factor authentication (2FA), token-based systems, and session persistence.
Handle navigation across multi-step processes, complex flows, and conditional branching in UI behavior.
Manage browser contexts, incognito modes, and session isolation for concurrent scraping tasks.
Optimize automation speed and reliability by managing network throttling, timeouts, and request interception.
Use request/response interception to modify payloads, inject headers or capture API data mid-session.
Debug and trace issues in automation flows using built-in tools (e.g., Chrome DevTools Protocol) and custom logging.
Knowledge in bot adaptability and resilience measures
Develop high-performance web scrapers for static and dynamic websites, with focus on modularity and reuse.
Analyze and interpret complex HTML structures, including nested elements, tables, and non-semantic markup.
Handle dynamic behaviors like infinite scroll, AJAX-loaded content, delayed rendering, and embedded frames (iframes).
Implement resilient scraping strategies for sites with frequent structural changes.
Work with structured (JSON, XML) and unstructured data, including cleaning, parsing, and transforming it into usable formats.
Handle cookies, session storage, and authentication headers to maintain access to gated content.
Build scrapers that are production-ready, fault-tolerant, and easy to debug and monitor.
Write clean, modular code following SOLID principles and clean architecture.

DockerNode.jsElasticSearchJavascriptRabbitmqREST APIRedisSeleniumJSON

Posted 12 days ago

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🔥 Customer Service Team Lead (Full remote within Spain)

Posted 15 days ago

📍 Spain

🧭 Full-Time

🔧 Requirements

Minimum of 2 years of experience managing medium-sized teams.
Strong multitasking abilities with effective coordination skills within a team.
Strong analytical skills, decision-making autonomy, and the ability to propose solutions to enhance team performance.
Proven ability to guide and motivate the team to meet targets and KPIs.
Ability to propose and implement improvements to operational processes.
Fluency in both English and Spanish (written and spoken).
Availability to work weekends and as required by business needs.

💡 Responsibilities

Monitor team performance, assign tasks, and ensure effective daily operations, including optimal service coverage.
Serve as the primary point of contact for the team, addressing questions, concerns, and escalations efficiently. Escalate to the Senior Team Lead as necessary.
Conduct daily reviews of team performance, including previous day’s metrics, to ensure alignment with KPIs.
Hold regular one-on-one meetings with agents and project specialists to review tasks, provide feedback, and set goals.
Initiate and oversee PIPs as needed, ensuring proper execution and alignment with company procedures.
Attend regular meetings with project directors to discuss priorities and action items.
Track, analyze, and report on key performance indicators specific to project objectives. Collect data, identify trends, and provide actionable insights to stakeholders to ensure alignment with strategic goals. Regularly present findings, highlighting successes and improvement areas.
Collaborate with other departments to identify and address additional support needs.
Manage team schedules, including holidays and sick leave, to ensure adequate service coverage at all times.
Prepare and deliver situation reports that outline context, rationale, and outcomes for employee-related matters. Work with HR and management to address issues, assess impact, and recommend future actions. Maintain accurate documentation to support decision-making.
Identify and escalate team needs (e.g., staffing, technical, or operational issues) to the Senior Team Lead as necessary.
Analyze and create detailed reports on team performance, metrics, and other valuable information for relevant stakeholders.
Coordinate closely with Quality and Knowledge teams to uphold quality standards and ensure up-to-date documentation. Partner with Ops/WFM teams to align on operational aspects and manage system and data needs.

LeadershipPeople ManagementHR ManagementCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMentoringOrganizational skillsMultitaskingCoachingTeamworkReportingTeam managementEnglish communication

Posted 15 days ago

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