leadtech

Leadtech is a pioneering company in online project management, fostering innovative business ideas since 2009. With over 400 multilingual professionals, Leadtech is committed to employee empowerment, diversity, and a modern work-play balance, aiming for constant improvement and creative solutions across various industries.

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πŸ“ Spain

🧭 Full-Time

πŸ” Customer Service, Operations

  • Degree in Industrial Engineering, Business Administration, Economics, Data Science, or related fields.
  • Lean Six Sigma certification (Green Belt or Black Belt) is desirable.
  • Experience in process automation, RPA implementation, or continuous improvement.
  • Knowledge of CRM tools (Salesforce, Zendesk, etc.) and ticket management systems.
  • Data analysis skills with advanced Excel, SQL, Power BI, or Tableau (preferred).
  • Experience in change management and technology adoption.
  • Map current Customer Service workflows to identify inefficiencies.
  • Implement methodologies such as Lean, Six Sigma, Kaizen, or others to improve productivity and eliminate waste.
  • Optimize processes related to ticket management, escalations, and first contact resolution (FCR).
  • Identify opportunities to automate repetitive tasks using RPA (Robotic Process Automation).
  • Implement self-service tools, chatbots, and AI to reduce the operational workload of agents.
  • Define and monitor key operational efficiency KPIs such as AHT, FCR, TTR, and Cost per Contact.
  • Generate data-driven reports to support strategic decision-making.
  • Implement continuous improvement initiatives, ensuring adoption across teams.
  • Develop communication and training plans for process changes and new tools.
  • Act as a facilitator between CS, IT, Finance, and WFM teams to coordinate improvements.
  • Identify opportunities to reduce costs without compromising service quality.
  • Serve as a liaison between Customer Service, BI, IT, Product, and Development teams to prioritize and execute technical improvements.

Project ManagementSQLArtificial IntelligenceBusiness IntelligenceData AnalysisSalesforceTableauMicrosoft ExcelCustomer serviceData visualizationProcess improvementCRMData modelingChange Management

Posted 4 days ago
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πŸ”₯ QA Internship
Posted 4 days ago

πŸ“ Spain

🧭 Internship

πŸ” Software Development

  • Strong technical troubleshooting and problem-solving skills
  • Detail-oriented & strong work ethic
  • Strong communication skills (written and verbal), organizational, and interpersonal skills
  • Someone who thrives in a fast-moving environment and can successfully manage multiple competing priorities
  • Knowledge of programming languages
  • Knowledge of Agile methodologies
  • Interest in testing industry trends
  • Good English and Spanish skills
  • Team player
  • Learn about Quality Assurance via mentorship & real life situations
  • Design, write, maintain & execute functional, performance, security tests for multiple software applications
  • Participate in maintaining regression test suites and control proper product test coverage
  • Log and monitor defects and features in our internal tracking system
  • Gather, analyze, document, and test requirements for unique business scenarios that differ across company products
  • Contribute to Test Automation Framework development by writing business-readable scenarios using Gherkin syntax
  • Create and maintain both product and process documentation
  • Collaborate with cross-functional team members (Developers, Product Managers, Account Managers, etc.) to enhance our products and services
  • Propose departmental initiatives to help improve our processes and team goals
  • Learn fast and effectively share gained knowledge with the team

AgileQAAPI testingManual testingRegression testingTestRailSeleniumCI/CDProblem SolvingAgile methodologiesTroubleshootingJSONDebugging

Posted 4 days ago
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πŸ“ Spain

πŸ” Software Development

  • 3+ years experience in implementation of processes ETL, Pentaho kettle or similar
  • 2+ years experience in QlikView or Qlik Sense and valuable knowledge of Qlik Console and NPrinting or similar (Power BI, Tableau..)
  • Extensive knowledge of database usage SQL Server, MySQL and PostgreSQL.
  • Ability to work well under time constraints and self-learning capabilities
  • Strong analytical skills
  • Outstanding oral and written communication skills as well as interpersonal skill
  • Passion for your work
  • Knowledge of data source download from API
  • Design, planning, and management of all the BI needs in the company
  • Definition and implementation of the reporting processes
  • Go extra mile and add value to all reports
  • Assist in business decision making
  • Find innovative solutions to challenging problems
  • Diagnose and debug issues in a production environment
  • Interpret data, analyze results and provide ongoing reports and logical conclusions
  • Collaborate with cross-functional teams to understand business requirements and translate them into analytical solutions.

PostgreSQLBusiness IntelligenceData AnalysisETLMySQLQlikViewTableauAPI testingReportingData visualizationData modeling

Posted 5 days ago
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πŸ“ Spain

🧭 Full-Time

πŸ” Customer Service

  • Degree in Business Administration, Engineering, Technology, Economics, or related fields.
  • 3+ years of experience in project management within Customer Service, Operations, or Technology.
  • Experience in automation, digital transformation, and process optimization projects.
  • Knowledge of CRM tools (Salesforce, Zendesk, ServiceNow) and ticketing systems.
  • Experience with Agile, Scrum, Kanban, and Waterfall methodologies.
  • Data analysis skills using Advanced Excel, SQL, Power BI, QS, or Tableau.
  • Project management and Agile methodologies.
  • Strong analytical skills and data-driven decision-making.
  • Knowledge of Lean, Six Sigma, BPM, and process improvement.
  • Excellent communication and team leadership skills.
  • Willingness to explore and investigate AI technologies to identify opportunities for enhancing efficiency within the Customer Service team.
  • Plan, coordinate, and execute strategic projects in operations, automation, and digital transformation.
  • Ensure the proper definition of scope, objectives, timelines, costs, and resources for each project.
  • Lead the implementation of process improvements, digital tools, and customer service systems.
  • Manage cross-functional teams, ensuring smooth and effective communication among stakeholders.
  • Identify areas for operational improvement in Customer Service and propose effective solutions.
  • Implement Lean, Six Sigma, and Agile methodologies to reduce operational time and costs.
  • Coordinate with WFM, IT, and CX teams to enhance process automation.
  • Monitor the impact of initiatives on customer experience and operational efficiency.
  • Analyze project ROI before implementation and assess its business impact including BI tools.
  • Manage project budgets, ensuring their feasibility and profitability.
  • Identify cost-reduction opportunities without compromising service quality.
  • Define and monitor key performance indicators (SLAs, CSAT, NPS, AHT, FCR).
  • Present reports and data analysis on project impact within operations.
  • Utilize tools such as Power BI, Tableau, SQL, and Advanced Excel to evaluate trends and projections.
  • Ensure the successful adoption of new technologies and processes within the Customer Service team.
  • Design communication and training strategies to guarantee successful implementations.
  • Manage change resistance and ensure a smooth transition for teams.
  • Act as the point of contact between Customer Service and BI, IT, Product, and Development teams to prioritize and execute technical improvements.
  • Translate operational requirements into clear technical specifications.

Project ManagementSQLAgileBusiness IntelligenceData AnalysisMicrosoft Power BISCRUMOperations ManagementTableauCI/CDCustomer serviceRESTful APIsRisk ManagementData visualizationProcess improvementCRMFinancial analysisData analyticsChange ManagementBudget management

Posted 6 days ago
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πŸ“ Spain

🧭 Full-Time

πŸ” Software Development

  • Minimun 4 years of experience in a similar role.
  • Bachelor's or Master’s degree in Cybersecurity, Information Security, Computer Science, or a related field.
  • Knowledge of security frameworks such as ISO 27001, NIST, PCI-DSS, OWASP.
  • Strong understanding of cloud computing, networking, application development, cryptography, and code review, with expertise in AWS.
  • Familiarity with attack and exploitation techniques related to operating systems, applications, and devices (MITTRE, OWASP, CompTIA Security+, CE, etc).
  • Knowledge of endpoint security and experience with security tools such as Microsoft Defender, Azure, and Entra.
  • Experience with vulnerability scanning tools (SonarQube, AWS Inspector, Qualys, Nessus, etc.) is a plus.
  • Proficiency in programming and scripting languages such as Java and PHP.
  • Ability to evaluate and manage security threats in structured environments.
  • Strong analytical and problem-solving skills.
  • Effective communication and collaboration skills with cross-functional teams.
  • Experience creating and reporting KPIs related to cybersecurity.
  • Relevant certifications (e.g., CompTIA Security+, CISSP, CEH) are a plus.
  • Work with operations and development teams to ensure security requirements are integrated and maintained within the infrastructure and the secure development life cycle
  • Assess and mitigate security vulnerabilities across networks, applications, and cloud environments (AWS expertise required). Google Cloud knowledge is a plus.
  • Conduct penetration testing to identify attack vectors and security weaknesses.
  • Monitor, analyze, and manage security threats using endpoint protection tools such as Microsoft Defender, Azure, and Entra.
  • Perform vulnerability assessments utilizing tools such as SonarQube, AWS Inspector, Qualys, Nessus, and others.
  • Ensure security best practices for data and system protection are followed.
  • Collaborate with development teams to review code and improve application security.
  • Support incident response efforts by investigating and mitigating security incidents.
  • Track and report cybersecurity metrics and KPIs for the Security Department.
  • Work with ticketing systems like Jira to manage security-related tasks and incidents.
  • Implement and maintain security frameworks, including ISO 27001, NIST, PCI-DSS.

AWSPHPCloud ComputingCybersecurityJavaJiraAzureDevOpsNetworkingScripting

Posted 12 days ago
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πŸ“ Spain

πŸ” Fintech

  • Experience: 4+ years in technical support or a related role (preferably in fintech, SaaS, or payment solutions).
  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
  • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
  • Knowledge of payment processing systems, APIs, and integrations.
  • Familiarity with REST APIs, JSON, and troubleshooting API-related issues.
  • Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
  • Customer-focused mindset with a commitment to delivering high-quality support.
  • Fluent in Spanish and English (additional languages such as Italian and German are a plus).
  • Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira).
  • Familiarity with APIs, payment gateways, and payment orchestration platforms.
  • Proficiency with basic debugging tools and techniques.
  • Manage and troubleshoot Level 1 technical issues reported by clients, ensuring timely resolution.
  • Identify, analyze, and correct bugs or issues that fall within the scope of your responsibility.
  • Escalate complex or unresolved issues to the appropriate technical teams while maintaining ownership of communication with the client.
  • Document and maintain a knowledge base of recurring issues and their resolutions.
  • Assist clients with connecting to our APIs, providing step-by-step guidance and troubleshooting integration challenges.
  • Validate API connections to ensure successful implementation and proper functionality.
  • Act as a technical advisor to clients during the onboarding process, ensuring their requirements are fully met.
  • Act as the first technical filter for new Payment Service Providers (PSPs), ensuring compatibility and identifying potential challenges early.
  • Configure MIDs (Merchant IDs) and PSPs as part of the implementation process.
  • Collaborate with internal teams to validate and test new PSP integrations.
  • Serve as the main technical contact for customers during the early stages of their journey with our platform.
  • Build strong relationships with clients by providing responsive, knowledgeable, and empathetic support.
  • Provide regular updates and feedback to clients regarding issue resolution and progress on implementations.
  • Collaborate with internal teams (engineering, product, and operations) to resolve complex issues and ensure client success.
  • Escalate unresolved issues to the appropriate teams, ensuring clear communication and timely resolution.
  • Identify opportunities to enhance internal workflows and customer-facing processes, especially around API integrations and PSP implementations.
  • Monitor support ticket queues, prioritize cases, and meet response and resolution time goals.
  • Track and report on support metrics, identifying trends and opportunities for improvement.

API testingREST APIProblem SolvingTroubleshootingJSONTechnical supportFinancial analysisDebuggingCustomer support

Posted 15 days ago
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πŸ“ Spain

πŸ” Fintech

  • Bring proven experience in the payments, banking, or FinTech industry, with a solid understanding of industry-specific challenges and requirements.
  • Have 5+ years of experience in Node Js development.
  • Strong proficiency in JavaScript and TypeScript.
  • Hands-on experience with Node.js frameworks such as Express and NestJS.
  • Experience building and consuming REST APIs.
  • Knowledge of asynchronous programming, event-driven architecture, and microservices.
  • Experience with authentication & authorization mechanisms (JWT, OAuth, session management).
  • Strong understanding of scalability principles for distributed applications.
  • Experience in database integration (SQL and NoSQL) and designing efficient schemas.
  • Knowledge of security best practices, including data protection, encryption, and compliance.
  • Hands-on experience with automated testing frameworks (Jest, Mocha, etc.).
  • Familiarity with Git for version control and collaborative development.
  • Develop and maintain backend services using Node.js and TypeScript.
  • Design and implement RESTful APIs that are efficient, scalable, and maintainable.
  • Work with asynchronous programming paradigms and apply best practices to avoid pitfalls.
  • Actively participate in the design and development of the payment system, addressing edge cases such as failures, retries, concurrency issues, and ensuring a consistent and seamless user experience.
  • Ensure security compliance, authentication, and authorization between multiple systems and environments.
  • Design database schemas that effectively support business processes.
  • Collaborate with frontend developers to integrate user-facing elements with backend logic.

AWSBackend DevelopmentNode.jsSQLExpress.jsFrontend DevelopmentGitJestOAuthTypeScriptREST APINest.jsNosqlMicroservicesComplianceJSON

Posted 15 days ago
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πŸ“ Spain

πŸ” Fintech

  • 5+ years of experience in product strategy, payments, or fintech.
  • Deep understanding of global payments ecosystems.
  • Experience with payment orchestration, smart routing, or subscription-based payments.
  • Strong analytical mindset with the ability to translate market trends into actionable product strategies.
  • Excellent communication skills, capable of influencing both technical and non-technical stakeholders.
  • Fluent in both spoken and written English.
  • Continuously monitor global payment trends, competitive landscapes, and regulatory developments to identify opportunities and risks.
  • Collaborate with Product, Engineering, and Business teams to define and refine our global payment orchestration strategy.
  • Work closely with merchants, PSPs, and acquiring partners to gather insights on pain points and payment optimization needs.
  • Leverage transaction data, payment analytics, and A/B testing to validate strategic initiatives.

Business IntelligenceData AnalysisOpen Api QzoneProduct DevelopmentStrategyWeb3.jsAgile methodologiesRESTful APIsComplianceExcellent communication skillsCross-functional collaborationMarket ResearchRisk ManagementStakeholder managementFinancial analysisData modelingData analyticsA/B testing

Posted 15 days ago
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πŸ” Fintech

  • 10+ years of experience in financial leadership roles, preferably within fintech, payments, or SaaS industries.
  • Proven experience scaling companies in international markets, particularly the USA and Europe.
  • Strong background in financial modeling, forecasting, and analysis within a high-growth environment.
  • Deep knowledge of payment ecosystems, including transaction flows, pricing models, and regulatory requirements.
  • Excellent leadership skills with the ability to influence cross-functional teams and stakeholders.
  • Exceptional analytical and strategic thinking abilities.
  • Experience with compliance frameworks such as PCI DSS, PSD2, and SOX.
  • Familiarity with payment orchestration and revenue optimization models.
  • Fluent in both spoken and written English.
  • Develop and execute the company’s financial strategy to support growth in the USA and European markets.
  • Partner with the CEO and executive team to align financial goals with business objectives and operational plans.
  • Provide financial insights and recommendations to drive decision-making and improve profitability.
  • Oversee auditing processes and ensure tax compliance, optimizing the company’s financial position and minimizing risk while adhering to regional regulations and best practices.
  • Lead financial forecasting, budgeting, and reporting to ensure visibility into financial performance and opportunities.
  • Oversee detailed analyses of revenue streams, payment processing costs, and customer profitability metrics.
  • Manage key financial KPIs to optimize revenue and operational efficiency.
  • Ensure compliance with financial regulations, including those specific to payment orchestration, such as PSD2 (Europe), PCI Compliant DSS, DORA, and U.S. financial reporting standards.
  • Advise on legal and regulatory matters, ensuring adherence to all applicable laws and Private Equity standards.
  • Oversee risk management strategies, including currency fluctuations and cross-border payment complexities.
  • Implement and manage robust internal controls, processes, and systems to ensure accuracy and accountability.
  • Manage cash flow, working capital, and liquidity to ensure the company remains financially agile.
  • Support fundraising initiatives, including equity and debt financing, to fuel growth.
  • Maintain strong relationships with investors, banks, and financial partners, ensuring alignment on financial goals.
  • Collaborate with partnerships and product teams to manage financial relationships with payment vendors and platforms.
  • Represent the company in key financial negotiations with vendors, partners, and investors.
Posted 16 days ago
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πŸ” Fintech

  • 5+ years of experience with Node.js
  • Proficiency in frontend development with React and TypeScript
  • 4+ years leading hybrid engineering teams ( inhouse and outsource).
  • 5+ years of domain expertise in payment industry, fintech, banking, or financial services, with a deep understanding of industry-specific requirements, compliance, and high-availability systems.
  • Deep expertise in software architecture, microservices, and cloud-based solutions in AWS.
  • Experience with Java and NodeJs.
  • Expertise in Test-Driven Development (TDD) and behavior-driven testing methodologies, ensuring robust, maintainable code.
  • Deep understanding and practical application of Object-Oriented Programming (OOP) principles, including SOLID design, Clean Architecture, and advanced software design patterns.
  • Advanced proficiency in Web/API environments, including HTTP protocols, designing and consuming RESTful services, and creating efficient, secure, and high-performance APIs.
  • Proficiency in database design and optimization (e.g., PostgreSQL, MySQL, or NoSQL databases).
  • Familiarity with DevOps practices, CI/CD pipelines, and containerization technologies (e.g., Docker, Kubernetes).
  • Excellent problem-solving skills and the ability to make data-driven decisions in a fast-paced environment.
  • Excellent communication and teamwork skills.
  • Lead, mentor, and inspire a team of backend and frontend engineers, fostering a culture of innovation and collaboration.
  • Design and develop scalable and high-performance backend services using Java.
  • Optimize system performance and ensure smooth API integrations across different services.
  • Work closely with Product, DevOps, and Security teams to define technical strategies and implement best practices.
  • Ensure high code quality through code reviews, automated testing, and CI/CD pipelines.
  • Maintain and improve monitoring and alerting systems to ensure system reliability.
  • Troubleshoot and resolve production issues efficiently while maintaining system stability.
  • Lead the adoption of modern development practices such as TDD, clean architecture, and microservices design.
  • Drive the technical roadmap by evaluating new technologies and frameworks to enhance the platform.
  • encourage a culture of innovation, collaboration, and accountability across technical teams.
Posted 16 days ago
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