Senior Client Success Manager - Fraud Solutions

Posted 2 days agoViewed

💎 Seniority level: Senior, 5+ years

🔍 Industry: Fraud Solutions

⏳ Experience: 5+ years

Requirements:

5+ years of experience as a Client Success Manager, Account Manager, Sales Executive, or similar client-facing roles.

3+ years of experience using fraud and authentication solutions or tools.

Knowledge of regulations relating to the use of data for fraud and authentication purposes (both FCRA and GLB).

Problem-solving, analytical, and project management skills.

Proficiency in developing and delivering client-facing presentations and materials.

Bachelor's Degree or equivalent work experience.

Responsibilities:

Cultivate partnerships with clients for existing solutions, providing strategic guidance and tailored solutions.

Guide customer adoption and satisfaction by delivering value and mitigating churn risks.

Be a trusted advisor, collaborating on roadmaps to achieve desired outcomes and ROI.

Identify growth opportunities and work with clients and sales team to accelerate expansion initiatives.

Represent customer interests and foster teamwork within Experian, providing valuable feedback to guide improvements across sales, services, and product teams.

Monitor customer health metrics and KPIs to address risks and opportunities; create monthly reports on customer status, risks, and expansion potential.

Conduct or coordinate post-implementation training sessions and provide resources to ensure clients use the Experian solutions.

Collaborate with customer stakeholders to facilitate successful adoption.

Demonstrate knowledge of typical fraud strategies and concerns in the marketplace.

Deliver client support by managing issue resolution and handling escalations.

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