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Drips

Who Are We? We are one of the nation’s fastest growing Tech Startups. Bootstrapped in Akron, Ohio with just 3 employees, Drips has grown to over 80+ team members across America. What started as a single PHP script written overnight has evolved and iterated into an enterprise grade technology solution that some of the most coveted brands in the world trust and rely on. Our humble roots, work ethic, and unwavering Core Values have guided us through the years as we've met every challenge of scale head-on. If you like what you see, talk to us and join us on the next leg of our journey. Flexible Work Environment AKA your home! During COVID-19's shelter in place, we quickly shifted to work from home. We've now leaned in and began hiring from a national pool of talent. You'll see us working from coffee shops, couches, basements, RV's or enjoying the outdoors. See you on Zoom! Health Insurance & 401K Our competitive benefits package pays up to 90% of your premium, giving you access to great Medical, Dental, Vision, and Life Insurance options. Career Opportunities "TEAM" is one of our core values and your main role will be to help Drips grow in your area of expertise. Opportunities to cross-functionally train and offer ideas that contribute towards the growth of Drips is not only welcome, but it's also expected. Drips in the News:FORBES:https://www.forbes.com/sites/c...CRAINS CLEVELAND:http://www.crainscleveland.com...INC.COM:https://www.inc.com/dakota-sha...

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Jobs at this company:

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🔥 Production QC Associate
Posted 2024-10-23

📍 Florida, Ohio, Texas

🧭 Part-Time

💸 10 - 10 USD per hour

🔍 Conversational SMS marketing

  • Computer capability – Microsoft Office (Word/Outlook/Excel)
  • College level English language grammatical skills.
  • Strong organizational skills, attention to detail, and exceptional verbal/written skills.
  • Problem-Solving, ability to interpret data, draw conclusions, and spot trends.
  • Work Ethic – Self-motivated and able to work independently or with a team.

  • Test for the successful delivery of SMS messaging through extensive review of campaign content results across multiple cellular carriers.
  • Adjust, retest, and document changes made to SMS campaigns.
  • Map specific pre-determined responses to frequent messages.

Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelAttention to detailOrganizational skills

Posted 2024-10-23
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🔥 Customer Experience Chatroom Operator
Posted 2024-10-23

📍 United States

🧭 Full-Time

🔍 Messaging and Conversational AI

  • Experience in a Customer Service Chatroom environment.
  • Experience with writing real-time responses in a chat-based setting.
  • Familiarity with industries like Automobile and Health Insurance.
  • Professionalism and exceptional attention to detail.
  • Advanced typing skills and a comfort level with computers.
  • Strong verbal and written communication skills.
  • Reliable internet connection and adherence to a designated schedule.

  • Quickly and accurately respond to inbound messages via chat room regarding product or service inquiries.
  • Create relevant and compliant responses for consumer queries.
  • Escalate complex conversations to leadership when necessary.
  • Document frequently asked questions for continuous improvement.
  • Maintain an accuracy rate of 98% or above in response handling.
  • Achieve a Replies per Hour rate of 60 replies.

Communication SkillsAnalytical SkillsCollaboration

Posted 2024-10-23
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🔥 Chatroom Operator
Posted 2024-10-23

📍 United States

🧭 Part-Time

💸 10 - 13 USD per hour

🔍 Automated humanized texting platform

  • Exceptional attention to detail and a high standard of excellence.
  • Comfortable using a computer and proficient in typing.
  • Good grammatical, spelling, and logic skills.
  • Exceptional verbal, communication, and written skills.
  • Reliable with the designated schedule and must have a reliable internet connection.

  • Quickly and accurately respond to inbound messages via chat.
  • Use point and click canned responses to address consumer questions or concerns.
  • Categorize responses based on the context of the conversation.
  • Maintain a 95%+ accuracy in responses.

Artificial IntelligenceCommunication SkillsAnalytical SkillsCollaborationAttention to detail

Posted 2024-10-23
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🔥 Client Success Manager
Posted 2024-10-23

📍 U.S.

🧭 Full-Time

🔍 Marketing and Technology

  • At least 4 years of experience as an Enterprise CSM or Enterprise Project Manager.
  • Adept with Microsoft Office suite and fast learner of Salesforce and Tableau.
  • Ability to translate complex ideas into actionable business insights.
  • Strong organizational and attention to detail skills.
  • Exceptional verbal and written communication skills, capable of building relationships at all levels.

  • Become an expert in Drips campaign strategy and best practices.
  • Guide clients in setting realistic goals and success measures for campaigns.
  • Deliver performance reporting and insights, partnering with Client Success Associate.
  • Own day-to-day client communication and build relationships with stakeholders.
  • Lead client performance calls and be the advocate for clients' needs.
  • Manage current-month revenue forecasting and review Client Health scoring.

LeadershipProject ManagementSalesforceCross-functional Team LeadershipTableauCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Posted 2024-10-23
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