Drips

About Drips

Traditional outreach methods often fall flat. Drips transforms customer engagement by leveraging AI-powered SMS, voicemail, and scheduled calls to facilitate real, two-way conversations at scale. Drips manages about 1 million real conversations every day, achieving engagement rate lifts as high as 400%. The company works with leading brands across industries like healthcare, insurance, and finance, enabling them to connect with audiences, capture intent, and drive meaningful outcomes. Their proprietary platform allows clients to design conversational flows, schedule outreach, and route responses efficiently, ensuring the right message reaches the right person at the right time. This innovative approach moves beyond one-way communication, adapting to customer replies and proactively engaging consumers in humanized dialogues.

How We Work

Drips embraces a remote-first culture, with team members collaborating from various locations across the U.S. This flexibility is balanced with a strong emphasis on digital collaboration. The company's culture is built on five core values: lean, happy, passion, improve, and team. Leadership is committed to fostering an environment where openness and creativity are welcome, and continuous improvement is encouraged. Team members are empowered to contribute ideas that shape the future of the product and company. Drips was recognized as a Top Workplace in 2022, with over 80% of employees reporting high engagement.

Engineering at Drips

Drips' platform is built on an AI-powered conversational engine that uses natural language processing (NLP) to deliver human-like dialogue. This sophisticated AI model recognizes customer intent from responses, allowing for personalized and adaptive conversations that drive toward desired outcomes. The platform handles hundreds of millions of conversations annually, processing a significant volume of touchpoints. Engineers at Drips work with JSON configuration files and Python scripts to build and maintain campaigns. The platform also features an open API for seamless integration with CRMs, marketing automation systems, dialers, and call center platforms. Drips prioritizes compliance with regulations like the TCPA, utilizing proprietary systems and working with legal firms to ensure safe and effective outreach.

Why Join Us

• Shape the future of customer engagement by pioneering AI-driven conversational technology.
• Contribute to a rapidly growing company that scaled from 3 to over 130 employees and was recognized as one of the fastest-growing tech companies.
• Work in a remote-first environment that values flexibility, digital collaboration, and a strong, supportive team culture.
• Grow your technical skills by working with advanced AI, NLP, JSON, and Python scripting in a dynamic platform.
• Make a tangible impact on clients, with engagement increases of up to 4x after partnering with Drips.

Benefits & Perks

• Up to 90% of your health insurance premium covered, including medical, dental, vision, and life insurance options.
• 401(k) with employer match.
• Unlimited PTO.
• Opportunities for cross-functional training and contributing ideas to company growth.
• A remote-first work environment, allowing you to work from anywhere in the U.S.