Drips

👥 11-50💰 $564,847 Seed almost 5 years agoMedicalMedical DeviceHealth Care💼 Private Company
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Drips is a rapidly growing AI-powered conversational messaging platform, revolutionizing how brands engage with their customers. We help clients dramatically increase lead conversions by automating human-like conversations through SMS, calls, email, and direct mail. Our proprietary natural language processing (NLP) model powers our platform, enabling us to handle hundreds of millions of conversations – a scale unmatched in the industry. We're proud to serve some of the world's most recognizable brands across diverse sectors. Our tech stack leverages Amazon Web Services (AWS) and focuses on scalable, reliable solutions. We foster a collaborative engineering culture that values innovation, continuous improvement, and a strong team ethic. While primarily remote, we promote a flexible and supportive work environment, encouraging open communication and professional growth. Our core values—Lean, Passion, Happiness, Improve, and Team—guide our operations and interactions. Since our founding in 2016, Drips has experienced exceptional growth, nearly tripling sales from 2019 to 2021. We are well-funded and actively expanding our team to meet the demands of our growing clientele. We offer competitive benefits, including health insurance and a 401k plan, and actively support a remote-first, inclusive work environment. Join our team and contribute to our continued success in transforming business communications. We are a fully remote company and currently operating primarily in the US with a focus on Ohio, Florida and Texas. We value remote-friendly employees who are comfortable managing their time effectively and contributing meaningfully as part of a dispersed team.

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📍 United States

🧭 Full-Time

🔍 Healthcare

  • 3–5 years of experience working within the healthcare industry
  • At least 4 years of experience as an Enterprise CSM or Enterprise Project Manager (client-facing), delivering managed service strongly preferred.
  • Adept with Microsoft Office suite.
  • Guide clients to establish goals and success measures for Drips campaigns.
  • Lead campaign design planning & review with client for approval.
  • Own delivery of recurring performance reporting for client campaigns.

Project ManagementSalesforceTableauMicrosoft OfficeAccount ManagementClient relationship managementCustomer supportCustomer SuccessSaaS

Posted 4 days ago
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🔥 Chatroom Operator
Posted 8 days ago

📍 US

🧭 Part-Time

  • Exceptional attention to detail and a commitment to accuracy
  • Strong typing skills
  • Excellent grammar, spelling, and logical reasoning skills
  • Clear and professional written communication
  • Reliable and responsible to adhere to a designated schedule
  • Access to a stable and secure private internet connection
  • Review and respond to inbound text messages using pre-set canned responses.
  • Enhance canned responses to add context and a human touch.
  • Meet speed goals based on the complexity of interaction
  • Maintain a high level of response quality

Communication SkillsCustomer serviceAttention to detailActive listening

Posted 8 days ago
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🧭 Full-Time

  • Exceptional attention to detail and a commitment to accuracy.
  • Strong typing skills (no 'hunt and peck' typing).
  • Excellent grammar, spelling, and logical reasoning skills.
  • Ability to interpret user intent when messages contain typos, slang, or ambiguous phrasing.
  • Clear and professional written communication.
  • Reliable and responsible in adhering to a designated schedule.
  • Ability to handle and analyze sensitive customer interactions.
  • Experience with auditing and training is a plus.
  • Access to a stable and secure private internet connection (company computer provided).
  • Review and respond to inbound text messages using pre-set canned responses.
  • Enhance canned responses to add context and a human touch. (Example: If a user says they’re sick, you might add: “Sorry to hear that!”)
  • Handle enterprise-level and sensitive conversations with professionalism and discretion.
  • Audit chatroom data for accuracy, compliance, and AI training improvements.
  • Assist in training new chatroom operators and sharing best practices.
  • Support client user acceptance testing (UAT) by evaluating and providing feedback on chat interactions.
  • Balance efficiency with high-quality responses to maintain low wait times and minimize backlog.
  • Maintain a high level of response quality—interactions are evaluated using a 1-4 rating scale for accuracy and effectiveness.
Posted 8 days ago
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🧭 Part-Time

💸 10.0 - 12.0 USD per hour

  • Computer capability - Microsoft Office (Word/Outlook/Excel)
  • College level English language grammatical skills.
  • Strong organizational skills - attention to detail, and exceptional verbal/ written skills
  • Problem-Solving - ability to interpret data, draw conclusions, and spot trends.
  • Work Ethic - Self-motivated and able to work independently or with a team
  • Cell Phone Reception - It is a requirement that you have adequate cell phone reception with the following cellular carriers: AT&T, T-Mobile, and Verizon Wireless
  • Test for the reliable delivery of SMS Text messages through extensive review of QC test results across multiple cellular carriers.
  • Adjust, retest, and document changes made to SMS campaigns.
  • Map specific pre-determined responses to frequent messages
  • Assist with miscellaneous data audits as needed
Posted 8 days ago
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🔥 Senior Financial Analyst
Posted about 1 month ago

🧭 Full-Time

🔍 Finance

  • 5+ years of progressive experience in FP&A, investment banking, or related finance roles
  • Advanced Excel skills including complex formulas, pivot tables, and financial modeling
  • Proficiency in financial planning systems and ERP platforms
  • Strong financial modeling skills
  • Strong accounting knowledge and understanding of financial statements
  • Excellent analytical thinking and problem-solving abilities
  • Strong communication skills with ability to present financial concepts to non-finance stakeholders
  • Background in both corporate finance and investment banking preferred but not required
  • Healthcare experience preferred but not required, as long as you have the right background
  • Manage monthly, quarterly, and annual financial planning processes
  • Create and maintain advanced financial models for forecasting, budgeting, and scenario analysis
  • Capacity plan modeling – by department and factoring in multiple drivers
  • Assist with Business case model development and implantation
  • Assist with designing modular pricing models that accommodate multiple use cases, volumes and customer complexities
  • Perform variance analysis between actual results and forecasts
  • Support capital allocation decisions and investment analysis
  • Exit readiness – Data room, data requests, KPI tracking
  • Collaborate with accounting team on month-end close processes
  • Present financial analysis and recommendations to senior leadership
Posted about 1 month ago
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🔥 Production QC Specialist
Posted about 1 month ago

🧭 Full-Time

  • Prior experience in quality assurance, quality control, functional testing, or product support.
  • Proficiency in working with TestRail or similar test management platforms.
  • Strong analytical skills with the ability to identify trends in defects and process inefficiencies.
  • Experience providing training and feedback to improve team performance.
  • Excellent attention to detail and problem-solving skills.
  • Ability to work independently while maintaining clear communication with team members and leadership.
  • Comfortable working on both computer and mobile devices for testing purposes.
  • Excellent documentation skills—ability to clearly report issues, test results, and training materials.
  • A proactive mindset with a commitment to continuous improvement.
  • Execute functional tests on projects within our internal system to verify accuracy and performance.
  • Utilize TestRail (or similar test management platforms) to document test cases, execute automated and manual test suites, and track results.
  • Identify, document, and communicate defects or inconsistencies in project execution.
  • Implement and maintain automation within our testing processes to improve efficiency and reliability.
  • Provide training and feedback to ensure the Production team is up to date on system enhancements, automation tools, and best practices.
  • Deliver regular defect reports to leadership, summarizing findings and insights.
  • Maintain a dashboard of defect results to track trends, monitor improvement areas, and drive data-driven decisions.
  • Ensure compliance with quality standards and best practices before projects go live.
  • Collaborate with the Production team to address issues and improve workflows.
  • Work efficiently across computer and mobile platforms to validate system performance on multiple devices.
Posted about 1 month ago
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