Customer Experience Chatroom Operator

Posted 8 days agoViewed

🏢 Company: Drips👥 11-50💰 $564,847 Seed almost 5 years agoMedical Medical Device Health Care

🗣️ Languages: English

Requirements:

Exceptional attention to detail and a commitment to accuracy.

Strong typing skills (no 'hunt and peck' typing).

Excellent grammar, spelling, and logical reasoning skills.

Ability to interpret user intent when messages contain typos, slang, or ambiguous phrasing.

Clear and professional written communication.

Reliable and responsible in adhering to a designated schedule.

Ability to handle and analyze sensitive customer interactions.

Experience with auditing and training is a plus.

Access to a stable and secure private internet connection (company computer provided).

Responsibilities:

Review and respond to inbound text messages using pre-set canned responses.

Enhance canned responses to add context and a human touch. (Example: If a user says they’re sick, you might add: “Sorry to hear that!”)

Handle enterprise-level and sensitive conversations with professionalism and discretion.

Audit chatroom data for accuracy, compliance, and AI training improvements.

Assist in training new chatroom operators and sharing best practices.

Support client user acceptance testing (UAT) by evaluating and providing feedback on chat interactions.

Balance efficiency with high-quality responses to maintain low wait times and minimize backlog.

Maintain a high level of response quality—interactions are evaluated using a 1-4 rating scale for accuracy and effectiveness.

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