- Serve as a subject matter expert across Avetta platforms including but not limited to Connect and Salesforce.
- Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding.
- Collaborate with internal teams (e.g., Supplier Services, Risk, Billing, QHSE) to streamline processes.
- Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements.
- Support onboarding and training of new RTW reps.
- Participate in special projects, including process improvement initiatives and pilot programs.
- Collaborate with third parties to collect and verify supplier compliance data.
- Participate in proactive compliance-focused campaigns and new client onboarding initiatives.
- Track and meet performance metrics including CSAT scores, service levels, quality, and KPIs.
SalesforceComplianceRisk Management+2 more