Employment Hero

Employment Hero is an innovative company on a mission to simplify and enhance the employment experience for everyone. Founded in 2014, it has achieved 100% annual growth and reached unicorn status in 2022, serving 300,000 businesses and over 2 million users globally.

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👥 1001-5000💰 $711.6k Series A on 2016-01-28Digital Marketing Advertising Video Advertising Advertising Platforms Ad Targeting Mobile Advertising Machine Learning Marketing Ad Retargeting

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🔥 Sales Operations Analyst (ANZ)

Posted 2024-11-20

📍 Australia

🔍 SaaS

3+ years experience in Sales Operations, ideally within a high-growth SaaS environment.
Experience in administering sales commission plans with familiarity with sales commission software solutions.
Comprehensive knowledge of a SaaS sales tech stack, including CRM systems like Salesforce and various sales automation tools.
Prior experience in Sales Operations or Revenue Operations in a B2B/B2B2C SaaS context is highly regarded.
Experience working with Direct Sales and Partnerships teams is advantageous.
Creative problem solver with keen business sense to identify opportunities and execute solutions autonomously.
Proven ability to apply First Principles thinking and exhibit excellent judgement and decision-making.
Effective verbal and written communication skills to present commercial information clearly.

Act as a trusted commercial business partner to the sales team, offering comprehensive operational and analytical support.
Take complete ownership over optimising, managing and maintaining global sales commission plans.
Analyse and improve the go-to-market process using best practices and technology for better management and close rates.
Analyse data and build commercial reporting, focusing on automation and self-service within Salesforce.
Assist with the design, implementation, and utilization of the sales tech stack, support tools, and processes.

SalesforceStrategyCommunication SkillsCollaborationWritten communication

Posted 2024-11-20

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🔥 Payroll Support Consultant (12 Month Contract)

Posted 2024-11-19

📍 Australia

🧭 Contract

🔍 SaaS (Software as a Service)

Relevant Australian Payroll knowledge and industry experience.
Experience in setting up, implementing or managing payroll systems.
Ability to navigate fluid and high-paced work environments.
Experience in customer experience within a SaaS setting.
Customer-first attitude and strong problem-solving skills.
Capability to manage competing priorities and work autonomously.
Strong verbal and written communication skills.
A tertiary degree in Human Resources or relevant qualification is a plus.

Provide support to clients after they 'go-live' by walking them through updates and troubleshooting.
Respond to and resolve customer tickets, calls, and queries in a timely manner.
Assist the support team to promote best practices and educate customers.
Analyze product functionality and identify user errors or system logic issues.
Conduct customer support issue triage and escalate as necessary.
Handle client payroll escalations and gather requirements for workshops.
Collaborate with teams to escalate bugs or functionality concerns.
Engage with customers through various channels to assess workflow needs.
Manage Problem Tickets and collaborate with stakeholders for quick resolutions.
Utilize ZenDesk, Salesforce, and internal tools for record keeping and ticket management.
Propose feature requests and process improvements based on customer insights.

SalesforceCommunication SkillsCollaborationProblem SolvingWritten communication

Posted 2024-11-19

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🔥 Product Manager - Security

Posted 2024-11-19

📍 Australia

🧭 Full-Time

🔍 SaaS

Undergraduate degree (Business Systems, IT or Engineering preferred).
5+ years of experience in product management and strategy with successful product launches.
3+ years working with software development teams using agile (Scrum preferred).
Strong analytical skills and data-oriented mindset.
Proven ability to drive cross-functional alignment and coordination.

Lead the strategy, vision, and delivery of security initiatives.
Ensure ISO compliance and implement best practices.
Drive product discovery and continuous improvement.
Manage a prioritised backlog of user stories.
Collaborate with designers, engineers, and other teams for effective product delivery.

LeadershipSoftware DevelopmentAgileProduct ManagementSCRUMStrategyAnalytical SkillsCollaborationAttention to detailCompliance

Posted 2024-11-19

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🔥 Product Manager - Workflows & Automations

Posted 2024-11-19

📍 Australia

🔍 SaaS

Undergraduate degree (Business Systems, IT or Engineering disciplines preferred).
5+ years of experience in product management and strategy, with a proven record of successfully launching products.
3+ years working with software development teams using agile (Scrum preferred).
Innovative thinking with a passion for problem-solving and user-centric design.
Ability to drive cross-functional alignment, motivation, and coordinate teams.
Strong analytical skills, data-informed and metrics oriented.
Self-driven and able to thrive in fast-paced, high-growth situations.
Ability to write well-defined specifications to communicate expected product outcomes.
Experience validating ideas and generating user feedback through different customer research methodologies.
Proven commercial acumen with the ability to build financial models and execute on business drivers.

Responsible for the delivery of the product vision and its success.
Drive the product discovery for features and initiatives on the roadmap.
Translate the product vision and roadmap through to delivery, operation and continuous improvement.
Monitor and adapt the product vision and roadmap as constraints are identified.
Apply a strategic mindset to user story prioritization and delivery.
Continually maintain a prioritised backlog of user stories.
Balance business goals, stakeholder expectations and customer desirability.
Represent the customer and business in decision-making prioritisation.
Collaborate with designers and product leadership team for testing and performance measurement.
Work with Sales and Marketing for launch collateral.
Collaborate with Professional Services and Support teams to create rollout plans.
Communicate ideas, issues or project status concisely to stakeholders.

LeadershipSoftware DevelopmentAgileProduct ManagementSCRUMStrategyAnalytical SkillsCollaboration

Posted 2024-11-19

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🔥 Payroll Support Consultant

Posted 2024-11-15

📍 Australia

🔍 SaaS (Software as a Service)

Relevant Australian Payroll knowledge and industry experience.
Previous experience in setting up, implementing, and/or administrating payroll systems.
Exposure to customer experience within a SaaS environment.
Problem-solving skills and a thorough approach to troubleshooting.
Strong verbal and written communication skills.

Provide support to clients after they 'go-live' by walking them through updates and troubleshooting.
Respond to and resolve customer tickets and queries related to the Employment Hero Platform.
Assist and collaborate with the support team for best practices and customer education.
Analyse product functionality and identify user errors or underlying system issues.
Conduct triage of support issues and manage escalations effectively.
Work with customers across multiple channels to understand their workflows.
Maintain records using ZenDesk and Salesforce while managing Problem Tickets.

SalesforceCommunication SkillsCollaborationProblem SolvingWritten communication

Posted 2024-11-15

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🔥 Customer Care Specialist

Posted 2024-11-15

📍 Australia

🧭 Full-Time

🔍 SaaS (Software as a Service)

Exposure to working in fluid, high change and high velocity environments.
1-2 years experience with proven results in a high volume customer service/support environment.
Prior exposure to customer experience within a SaaS environment.
Problem solving skills with a sound and thorough approach to troubleshooting.
Ability to manage competing priorities, working autonomously and seeking assistance as needed.
Strong and polished verbal and written communication skills.
Relevant HR/Payroll Experience and/or Related Qualification (nice to have).

Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner.
Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers.
Proactively analyse and understand product functionality across the platform and logic in detail.
Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
Working with customers across multi channels (email, chat, phone) to understand their organisational workflow.
Leveraging Zendesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions.
Proactively contribute feature requests and Help Centre suggestions based on customer insights.

SalesforceCommunication SkillsCollaborationProblem SolvingCustomer serviceWritten communication

Posted 2024-11-15

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🔥 Marketing Operations Specialist - Marketo

Posted 2024-11-13

📍 Australia

🔍 SaaS

Extensive experience with marketing automation platforms, particularly Braze.
Technical foundation in SQL for data manipulation.
Proficiency in Liquid, HTML, and CSS for campaign customization.
Strong expertise in data management including import, export, validation, and hygiene.
Solid understanding of audience segmentation and campaign targeting.
Ability to develop insightful reports and dashboards.
Familiarity with analytics tools like Google Analytics or Tableau.
Proven collaboration with stakeholders to align tech solutions with business goals.
Familiarity with DBT and experience with RestAPIs and Postman is welcome.

Lead the strategic planning and execution of B2B CEP initiatives.
Focus on optimizing marketing automation, workflows, and internal processes.
Scope and capture requirements for new marketing priorities, collaborating with multiple teams.
Drive Braze integration and assist with platform governance.
Ensure the integrity and accuracy of customer data, maintaining compliance.
Develop reports and dashboards to measure marketing performance.
Collaborate on cross-platform digital solutions and marketing tech strategies.
Document processes and provide training on new tools.
Monitor platform performance for quality marketing campaigns.
Develop tailored initiatives for VIP customers using Braze.

SQLHTMLCSSGoogle AnalyticsTableauCompliance

Posted 2024-11-13

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🔥 Senior Software Engineer

Posted 2024-11-10

📍 Vietnam

🧭 Full-Time

🔍 HR technology

6+ years of experience building and developing backend applications.
Proficiency in any modern object-oriented programming language.
Strong understanding of standard Software Engineering processes.
Experience with testing and agile methodology.
English language abilities, both written and verbal.

Develop and maintain backend components of web applications.
Collaborate with the product team to gather requirements and translate them into technical solutions.
Contribute to the technical strategy and delivery of the squad.
Participate in scrum ceremonies.
Ensure high-quality code by conducting testing and code reviews.
Share knowledge and mentor Junior Developers.
Collaborate with highly respected Software Development Engineers.
Work on complex and technically challenging development projects.
Enhance legacy features for the HR tech platform.

Backend DevelopmentLeadershipSoftware DevelopmentAgileSCRUMCross-functional Team Leadership

Posted 2024-11-10

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🔥 Senior Software Engineer

Posted 2024-11-09

📍 Vietnam

🧭 Full-Time

🔍 HR technology

6+ years of experience building and developing backend applications.
Proficiency in any modern object-oriented programming language.
Strong understanding of standard Software Engineering processes, Testing, and Agile methodology.
English language abilities, both written and verbal.

Develop and maintain backend components of web applications.
Collaborate with the product team to gather requirements and translate them into technical solutions.
Contribute to the technical strategy and delivery of your squad and take part in scrum ceremonies.
Ensure high-quality code by conducting testing and code reviews, both for yourself and your colleagues.
Share your knowledge and mentor Junior Developers within your squad.
Work on enhancing legacy features for the HR tech platform.

Posted 2024-11-09

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🔥 Security Penetration Tester

Posted 2024-11-09

📍 Australia

🔍 Software as a Service (SaaS)

A minimum of 3 years’ experience in a penetration testing environment.
Possessing OSCP certification is a must, with other offensive security certificates highly favorable.
Strong communication and presentation skills.
In-depth knowledge of common offensive security tools (Burp Suite, Cobalt Strike, Metasploit).
Strong consultative skills for effective communication of complex concepts.
Meticulous attention to detail.
A strong desire to learn and expand knowledge in the field of information security.

Conduct penetration testing on web applications, networks, mobile platforms, and cloud environments.
Simulate real-world cyberattacks, including vulnerability assessments, social engineering, and physical security evaluations.
Identify, analyze, and document security vulnerabilities and recommend mitigation strategies.
Work closely with IT teams, engineers, and management to implement security measures and close gaps.
Stay updated on the latest cybersecurity trends, attack techniques, and security tools.
Prepare detailed reports that clearly communicate findings, risks, and remediation plans to both technical and non-technical stakeholders.
Participate in red team exercises, security audits, and incident response simulations.
Identify gaps in people, processes, and technologies.
Vulnerability research on certain high-value applications or systems.
Develop proof-of-concept exploits to demonstrate how vulnerabilities can be exploited.

CybersecurityCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-09

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Employment Hero

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