Apply📍 United States of America
💸 49920.0 - 59988.0 USD per year
🔍 Insurance
🏢 Company: Careers👥 101-250PublishingTrainingHuman ResourcesCareer PlanningProfessional Services
- Associate’s, or bachelor's degree, or equivalent work experience
- 2-5 years of applicable software implementation experience
- Proficient with MS Office Suite
- Experience working with personal computer database applications
- 2- 4 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors
- 1-2 years of experience with employee data file manipulation and EDI file development
- Audit and upload data for moderately (or greater) complex new customer website implementations or on an ongoing basis for existing customers.
- Create and configure new and existing EDI files for moderately (or greater) complex customer websites (using third party software), following established SOPs and best practices.
- Primarily responsible for final testing and auditing of own work and others, Analyst, and Senior Analyst configured EDI of low to moderate complexity software to ensure proper functioning, with oversight.
- Strong ability to interpret and follow SOPs and assist with providing guidance on the development of SOPs and provide SOP process improvement considerations for primary platform.
- Build courteous and successful relationships with customers, vendors and carriers to improve customer retention.
- Provide direct and indirect (through teammate development) daily support to assigned customers and/or customers as directed
- Maintains working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
- Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
- Promote a commitment to achieve or exceed internal and external performance standards both individually and through teammates.
- Accountable for individual quality assurance on low to moderate complexity EDI builds.
- Anticipates and responds to customer support questions as assigned and working directly with customers.
- Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed.
- Follow department guidelines, policies and procedures; including professional development and continuing education required for valid licensing.
- Primarily responsible for providing training and mentorship of Analyst and Senior Analyst.
- Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.
- Pursues a course of personal, professional development.
- All other duties as assigned.
SQLData AnalysisAPI testingCommunication SkillsAnalytical SkillsCustomer serviceProblem-solving skillsTrainingJSONData modelingData management
Posted 10 days ago
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