EDI/Data Specialist

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Requirements:

• Associate’s, or bachelor's degree, or equivalent work experience
• 2-5 years of applicable software implementation experience
• Proficient with MS Office Suite
• Experience working with personal computer database applications
• 2- 4 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors
• 1-2 years of experience with employee data file manipulation and EDI file development

Responsibilities:

• Audit and upload data for moderately (or greater) complex new customer website implementations or on an ongoing basis for existing customers.
• Create and configure new and existing EDI files for moderately (or greater) complex customer websites (using third party software), following established SOPs and best practices.
• Primarily responsible for final testing and auditing of own work and others, Analyst, and Senior Analyst configured EDI of low to moderate complexity software to ensure proper functioning, with oversight.
• Strong ability to interpret and follow SOPs and assist with providing guidance on the development of SOPs and provide SOP process improvement considerations for primary platform.
• Build courteous and successful relationships with customers, vendors and carriers to improve customer retention.
• Provide direct and indirect (through teammate development) daily support to assigned customers and/or customers as directed
• Maintains working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
• Promote a commitment to achieve or exceed internal and external performance standards both individually and through teammates.
• Accountable for individual quality assurance on low to moderate complexity EDI builds.
• Anticipates and responds to customer support questions as assigned and working directly with customers.
• Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed.
• Follow department guidelines, policies and procedures; including professional development and continuing education required for valid licensing.
• Primarily responsible for providing training and mentorship of Analyst and Senior Analyst.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.
• Pursues a course of personal, professional development.
• All other duties as assigned.