Account Manager

Posted 8 days agoViewed

View full description

💎 Seniority level: Manager, 3+ years

📍 Location: United States

💸 Salary: 120000.0 - 130000.0 USD per year

🔍 Industry: Risk Management

🏢 Company: Concentric👥 51-100

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementPeople ManagementHR ManagementCommunication SkillsMentoringOrganizational skillsWritten communicationComplianceInterpersonal skillsRelationship buildingProblem-solving skillsAccount ManagementNegotiation skillsVerbal communicationTrainingActive listeningRecruitmentClient relationship managementData entryRisk ManagementTeam managementBudget management

Requirements:

Experience with intelligence analysis, physical security, and/or risk management
3+ years experience in the intelligence or security field
3+ years of supervisory experience
Strong interpersonal and relationship-building skills
Excellent professional judgment and decision-making skills
Excellent organizational and problem-solving abilities with great attention to detail
Ability to handle sensitive employee and client matters with discretion and professionalism
Proficiency with Google Suite
Ability to travel 10% of the time

Responsibilities:

Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs; assist in screening and selecting candidates to align with client requirements
Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being.
Advocate for employee needs and escalate issues as necessary to HR or management.
Provide guidance and mentorship to embedded employees in the intelligence and/or security fields, assisting them in resolving challenges and navigating issues that arise at the client site
Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans, as needed
Serve as the primary relationship manager between Concentric and client managers overseeing embedded employees
Ensure client satisfaction with talent performance and resolve any concerns regarding embedded employees
Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements.
Maintain excellent rapport with clients
Support the Director in developing program plans, identifying needs, and preparing new business proposals
Facilitate communication between employees, clients, and internal teams to maintain alignment on program goals.
Assist in the development of SOPs and guidelines, as required, for the client

Apply

Related Jobs

Apply

🔥 Enterprise Account Manager

Posted about 8 hours ago

📍 AL, CA, FL, IL, MD, MI, MN, NY, NC, OR, PA, TX, UT, VA, WA

🧭 Full-Time

💸 85000.0 - 145000.0 USD per year

🔍 Veterinary

🏢 Company: Roo👥 11-50💰 $11,000,000 Series A over 2 years agoHospital Veterinary Health Care

🔧 Requirements

Veterinary Industry experience 3+ years (Corporate preferred) or 3+ years of enterprise level SaaS account management experience
Ability to innovate and navigate ambiguity — this is an early stage startup environment scaling rapidly
Are data-driven and possess the ability to understand clients’ business goals, anticipate future needs by analyzing market trends, and identify ways to continuously grow by crafting tailored solutions
Have proven ability to develop relationships with key stakeholders and optimize enterprise customer accounts, you understand what it means to evangelize your product both internally and externally
Are solutions-oriented and resourceful -- might not have all the answers, but you know how to find them
Experience with organizing and developing SOPs
Proven track record in driving revenue growth and expanding market penetration
Ability to collaborate cross-functionally with sales, marketing, product, and operations teams to align strategies and achieve business objectives
Strong presentation skills and experience in delivering compelling pitches and presentations to executive-level stakeholders
Strong communication skills (a written prompt will be part of the interview process).

💡 Responsibilities

Support Enterprise Director in maintaining strong relationships with Roo’s Enterprise clients; partnering with key client stakeholders to ensure alignment between their hospitals’ priorities and Roo with the goal of retaining active hospitals.
Support the Enterprise Director in ensuring a smooth transition from the Enterprise sales process through implementation and day to day account management with the goal of reducing turnaround time of activating corporate hospitals, getting their onboarding scheduled, and working with the local Roo reps to get the hospitals to post their first shifts.
Be a champion for our clients and work with our internal cross functional teams to translate customer feedback into product insights
Collaborate with key corporate accounts to streamline the bulk upload and onboarding process for all hospitals within their organization, ensuring a smooth integration into Roo's platform
Co-lead the implementation and onboarding process across Roo territories, ensuring timely scheduling and coordination, and establishing rapport with local Roo representatives to facilitate smooth transitions, particularly during expansion phases with the goal of increasing shifts posted within the first month of having access to the Roo platform
Manage inbound emails/chats from Enterprise clients (and leads) regarding requests, product bugs/glitches, cancellations, alterations, etc. in a timely manner with bias to urgency
Serve as a liaison between corporate/Enterprise hospitals and local Roo reps; identifying downgrades in activity per corporate group in each Roo market and partner with local Roo reps to proactively reduce churn
Plus proactively identify and address any additional activities or tasks requiring Enterprise support, demonstrating flexibility and initiative in meeting client needs and Roo’s organizational goals

AgileData AnalysisProduct AnalyticsCommunication SkillsRESTful APIsPresentation skillsWritten communicationExcellent communication skillsAccount ManagementClient relationship managementStrong communication skillsCross-functional collaborationSales experienceStrategic thinkingCRMAnalytical thinkingCustomer supportSaaS

Posted about 8 hours ago

Apply

🔥 Account Manager - Enterprise United States

Posted about 8 hours ago

📍 United States

🧭 Full-Time

🔍 SaaS Customer Account Management

🏢 Company: Flosum👥 101-250 DevOps Robotics Information Technology Software

🔧 Requirements

Experience selling to technical buyers and working with resellers, VAR’s, and channel partners.
Proven track record over 3+ years growing revenue within Enterprise customer accounts with a customer-centric approach.
Excellent communication and interpersonal skills.
Self-motivated, reliable, and can function effectively in a distributed team.
Available to travel up to 25%.

💡 Responsibilities

Foster relationships within an international portfolio of enterprise-level clients, targeting growth and strategic alignment.
Propel approximately 30% YoY growth from the designated account set, leveraging the following strategic sales motions:
Deliver exceptional Customer Experiences for both the dedicated Customer Portfolio and new clients, ensuring their triumphant onboarding.
Engage stakeholders proactively, addressing strategic, technical, and soft skill aspects.
Sustain value through structured cadences, encompassing business, process, onboarding, and technical discussions, alongside webinars and other communications.
Convey the value of our products through innovative approaches.
Drive the adoption of novel features and enhancements, perpetuating growth.
Conduct Quarterly Business Reviews and interactions grounded in value with clients.
Cement customer renewals by consistently delivering unwavering value.
Oversee the complete customer lifecycle, including escalations and touchpoints.
Amass insights and recommendations from clients to inform product refinement.
Exemplify thought leadership and orchestrate customer advocacy.
Create client-facing materials, including support articles, FAQs, release notes, and contribute to customer / GTM webinars.
Rigorously document and classify client interactions for valuable insights.

Project ManagementCybersecuritySalesforceRESTful APIsDevOpsAccount ManagementSales experienceCRMCustomer SuccessSaaS

Posted about 8 hours ago

Apply

🔥 Key Account Manager

Posted about 11 hours ago

📍 United States

🧭 Full-Time

💸 151875.0 - 225000.0 USD per year

🔍 Fintech

🏢 Company: MQ Referrals Only

🔧 Requirements

Typically requires a minimum of 12 years of related experience with a Bachelor’s degree;
Staying on top of all matters in-flight by documenting, tracking, and supporting the daily functioning and operations of customer programs. Attention to detail and professionalism is key in all communications.
You don’t sit around and wait for things to happen. You’re aggressive about getting the necessary tasks done while also anticipating needs before they arise.
Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the payments industry. Come to the table with potential solutions rather than problems.
Build relationships and navigate internal teams in order to get answers, drive progress, and create solutions in a timely manner.
You want to develop a deep knowledge of disruption in the payments space while working with the top innovators in the space. Strong skill-set working with Microsoft Excel and Google Sheets (pivot tables, VLOOKUPs, IF statements, SUMIFs, etc.).

💡 Responsibilities

Collaborate with AE partners to drive all aspects of a customer growth and retention strategy, including:
Day-to-day management of customer portfolio.
Ensure partnership and programs are running smoothly and successfully.
Be a trusted leader to the customer and help them navigate the payments landscape.
Create monthly customer-centric content to keep the broader organization apprised of customer updates, key metrics, and other information pertinent to the Revenue & Go To Market team.
Add strategic value to the team by identifying opportunities to drive business and process improvements.
Develop and deliver high-impact presentation materials in Powerpoint/Google Slides, Word/Google Docs, and Excel/Google Sheets (QBRs, Executive Briefing Decks, process outlines, etc.).
Perform in-depth analysis to identify macro, business, technology, and pipeline trends for key customers.

Data AnalysisCommunication SkillsPresentation skillsRelationship buildingAccount ManagementCross-functional collaborationSales experienceData visualizationStrategic thinkingFinancial analysis

Posted about 11 hours ago

Apply

🔥 Technical Account Manager

Posted about 15 hours ago

📍 United States

💸 80000.0 - 129300.0 USD per year

🔍 Contact Center Software

🏢 Company: Five9👥 1001-5000💰 $747,500,000 Post-IPO Debt about 1 year ago🫂 Last layoff 9 months agoCustomer Service SaaS Call Center Sales Enterprise Software

🔧 Requirements

4+ years of contact center operations or related technology experience, with a minimum of 2+ years in implementation/consulting services, technical support, and/or sales engineering.
Strong skills in project management, client relationship management, and technical expertise.
Contact Center industry experience.
Strong practical understanding of VoIP applications and its principles.
Strong knowledge of PBX, ACD, CTI, IVR and other contact center related technology.
Well-versed in Salesforce CRM.
Outstanding customer facing verbal and written communication skills.
Excellent time management skills including the ability to manage multiple client implementations and project activities simultaneously.
Willingness to travel occasionally to customer sites.
B.A./B.S. or equivalent experience.

💡 Responsibilities

Manage Enterprise Clients that have subscribed to Five9 Technical Account Management Services.
Effectively communicate project plans, progress and status both internally and to Customer organization.
Leverage existing knowledgebase to find use cases relevant to customers and proactively deliver solutions to meet customers’ business objectives.
Analyze, support and provide consultative best practices for the Five9 call center software solution in a wide array of configurations and customer environments both remotely and on-site.
Partner with Customers to optimize the Five9 call center software solution.
Articulate the value of Five9’s Services through presentations, demonstrations and open discussion with customers.
Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
Develop materials in-line with the specific sales and/or services opportunity requirements.

Project ManagementSalesforceCommunication SkillsCustomer serviceAgile methodologiesRESTful APIsPresentation skillsTime ManagementAccount ManagementClient relationship managementTechnical supportCRMCustomer SuccessSaaS

Posted about 15 hours ago

Apply

🔥 Account Manager-POD

Posted about 18 hours ago

📍 United States

💸 81000.0 - 119667.0 USD per year

🏢 Company: wiley_careers

🔧 Requirements

5-7+ years of proven success managing complex, strategic accounts and consistently exceeding sales targets.
Experience in consultative sales with a track record of achieving financial goals in a high-impact role.
Strong ability to collaborate across teams and regions to drive collective success.
Exceptional ability to understand and diagnose the unique needs of institutional clients, providing value-driven solutions.
Strong written and verbal communication skills, with an emphasis on crafting tailored messaging and building lasting client relationships.
Ability to work independently and manage your own book of business with a proactive and entrepreneurial mindset.
Proven experience in leading data-driven negotiations, finding opportunities for growth, and creating win-win outcomes.
Willingness to travel up to 40% to meet with clients and attend industry events.

💡 Responsibilities

Own & Grow Accounts: Manage a diverse portfolio of 150-250 institutional accounts, driving measurable revenue growth and exceeding targets.
Strategic Leadership: Collaborate with internal teams (POD members) to develop comprehensive, forward-thinking account plans and revisit strategies to ensure continuous success throughout the year.
Data-Driven Insights: Leverage customer usage data and performance trends to evaluate account health, proactively addressing challenges and opportunities for growth.
Renewals & Negotiations: Lead the negotiation of renewal agreements, ensuring terms are mutually beneficial while meeting internal revenue goals and compliance requirements.
Cross-Selling & Upselling: Identify opportunities to cross-sell and upsell Wiley’s full portfolio by understanding the unique needs of each institution and offering tailored solutions.
Customer Research: Continuously research and analyze client organizations to understand their strategic goals and provide solutions that align with their mission and vision.
Build & Expand Relationships: Cultivate and deepen relationships with key decision-makers, influencers, and stakeholders at client institutions to ensure ongoing satisfaction and long-term partnership.
Data-Driven Negotiations: Navigate complex negotiations with a strategic, consultative approach to secure win-win agreements and achieve favorable outcomes.
CRM Excellence: Maintain an accurate, up-to-date pipeline in CRM systems, providing timely forecasts and insights to leadership.
Cross-Functional Collaboration: Work seamlessly with customer success, sales operations, editorial, and other teams to deliver an exceptional customer experience.
Industry Presence: Represent Wiley at conferences and industry events, showcasing our innovations and building brand awareness.

Data AnalysisCommunication SkillsAccount ManagementNegotiation skillsReportingBudgetingCross-functional collaborationRelationship managementSales experienceStrategic thinkingCRMCustomer Success

Posted about 18 hours ago

Apply

🔥 Enterprise Account Manager

Posted about 20 hours ago

📍 United States

🔧 Requirements

Success with multithreading to meet new stakeholders, understand pain points, and own opportunities to further add value to their role / function
Strong experience with leveraging Salesforce for up to date operations and highly organized within Salesforce to keep opportunities up to date
An entrepreneurial mindset - we’re an early stage startup so we’re not just looking for someone to run a playbook. We want you to help take what exists to the next level.
A self-starter who thrives in a hands-off management environment — someone who takes ownership of their work with a “roll up your sleeves mentality”, is comfortable with ambiguity, proactively identifies problems and solutions, and drives their work forward with minimal oversight.
Passion for what we’re building here at Ethena and a strong alignment with our core values (which includes an impeccable sense of humor)

💡 Responsibilities

Own an Enterprise book of business with quarterly expansion, lead generation and renewal targets.
Proactively identify opportunities for growth in target accounts and execute on enterprise expansion goal through multithreading and executive engagement
Identify at-risk accounts and create an action plan and spearhead cross-functional efforts to mitigate churn and contraction
Educate our team and customers about compliance industry trends to deepen our customer relationships, think going from small talk to real talk.
Build relationships cross-functionally between teams including product, engineering, design, and sales to improve customer experience gaps
Strengthen the customer bond by connecting customers with one another or our network through in-person meetings, webinars, and events
Prep and execute impressive quarterly business reviews to align on the impact of Ethena within customer organization

SalesforceComplianceAccount ManagementClient relationship managementLead GenerationCRMCustomer Success

Posted about 20 hours ago

Apply

🔥 Strategic Account Manager - Ann Arbor, MI

Posted about 20 hours ago

📍 United States

💸 122250.0 - 203750.0 USD per year

🔍 Healthcare

🏢 Company: sanoficareers

🔧 Requirements

Bachelor’s degree
A minimum of 2 years of relevant experience is preferred
Broad understanding of health system business, decision making processes & market trends with a proven track record of accessing C-suite to D-suite decision makers
Broad field sales experience with demonstrated success working with P&T committees, decision makers & influencers in Hospitals, Health Systems, IHNs and other large-organized customers
Possesses strong business acumen and strategic thinking skills

💡 Responsibilities

Assume the leadership role within assigned accounts, providing overall account leadership to cross-functional internal and external team members as needed.
Bear full responsibility for building a strategic account plan for assigned accounts, as well as organizing and deploying the appropriate resources within Sanofi to drive value co-creation with customers and meet/exceed Sanofi’s revenue targets.
Effectively manage and grow a network of trust-based relationships with external stakeholders to generate revenue through genuine partnerships within Sanofi’s largest and most complex customers.

LeadershipProject ManagementSalesforceCommunication SkillsPresentation skillsMS OfficeAccount ManagementNegotiation skillsBudgetingCross-functional collaborationSales experienceMarket ResearchStrategic thinkingData analytics

Posted about 20 hours ago

Apply

🔥 Account Manager-Ogden, Utah

Posted 1 day ago

📍 United States

🔍 Medical Device Sales

🏢 Company: careers_alcon

🔧 Requirements

2 years related selling experience in medical device sales, medical sales, or business to business sales
The ability to fluently read, write, understand, and communicate in English

💡 Responsibilities

Develop and grow relationships while executing strategic plans.
Set clear objectives for each sales interaction based on the needs of decision makers and influencers within the account.
Work collaboratively with colleagues to create executional plans to help meet customer and organization needs.
Execute marketing plan for specific products to help change customer behavior, driving adoption of product.

Communication SkillsAnalytical SkillsCustomer servicePresentation skillsTime ManagementWritten communicationInterpersonal skillsAdaptabilityAccount ManagementFluency in EnglishNegotiation skillsActive listeningRelationship managementSales experienceMarketing

Posted 1 day ago

Apply

🔥 Account Manager, Client Experience

Posted 1 day ago

📍 United States

🧭 Full-Time

🔍 Marketing

🏢 Company: Power Digital👥 1001-5000💰 Secondary Market about 3 years agoDigital Marketing Advertising SEO Mobile Advertising Brand Marketing Marketing Marketing Automation

🔧 Requirements

Bachelor's Degree in Marketing, Communication or related discipline
3-5 years digital marketing experience. Preferred experience executing cross-channel plans
Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
Extensive CRM or Marketing Operations platform experience required (e.g., Salesforce, Shopify, Hubspot)
Experience speaking to business-level metrics such as LTV:CAC, MER, etc.
Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
Ability to quickly build rapport and develop relationships with executive-level points of contact
Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth

💡 Responsibilities

Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
Manages a diverse set of clients totaling up to $150K in monthly recurring revenue
Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media
Leverages data and analytics, such as first-party data tools like Google Analytics and Shopify, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed
Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
Leads the contract renewal strategy, presentation and proposal development alongside the Account Manager to extend client partnerships; Reviews and analyzes client contracts on a regular basis to ensure goals are on target
Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships
Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
Employ AI technologies to enhance and optimize business processes
Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

LeadershipProject ManagementData AnalysisGoogle AnalyticsCross-functional Team LeadershipCommunication SkillsSEORESTful APIsAccount ManagementClient relationship managementCross-functional collaborationSales experienceData visualizationMarketingTeam managementStrategic thinkingDigital MarketingCRMData analyticsA/B testing

Posted 1 day ago

Apply

🔥 Strategic Account Manager - WEST

Posted 1 day ago

📍 United States

💸 179520.0 - 269280.0 USD per year

🔍 Pharmaceutical Diagnostics

🏢 Company: GEHC_ExternalSite

🔧 Requirements

Bachelor's degree from an accredited university or college.
7+ years of sales experience in a healthcare facility, including contracting and calling on physicians and office staff. Proven history of sales success, developing, organizing, and implementing territory plans, meeting and exceeding sales targets, and penetrating new accounts/markets/competition through proficiency in prospecting, lead qualification, sales, and negotiations.
3+ years of oncology commercial background
Experience selling/leading in a highly matrixed environment and large account management preferred.

💡 Responsibilities

Leveraging existing data, develop priority accounts for a U.S. regions and then work with GEHC clinical sales leaders to execute a business plan to drive Cerianna clinical adoption and market growth within a region.
Along with GEHC clinical sales leaders, work as a team to conduct regular business analyses of the local markets and accounts—customers, payers, and key stakeholders - creating, implementing, and updating business plans to achieve access and sales goals.
Accountable to achieve the quarterly and yearly Operating Plan for the region, customer satisfaction, and retention.
Understand product use cases and position Cerianna value through high clinical acumen and routine use of Marketing Assets and Education Programs to create.
Identify imaging sites in Cerianna ‘ready’ markets and then lead efforts to coordinate the contracting, training, and setup to properly order Cerianna.
Be a trusted advisor to Imaging Centers and oncologists by deepening your understanding of their goals, equipment, and workflow. This will help you help customers navigate the Oncology PET marketplace.
Identify the top referring Oncologists, create relationships, and appropriately impact the decision-making criteria to help increase awareness and utilization of Cerianna.
Prioritize multiple projects and drive focus on high-impact opportunities; monitor Performance Dashboards to analyze, interpret, and execute actionable sales efforts; prioritize customers and assign responsibilities.
Collaborate with market access support teams to optimize payor contract implementation and satisfaction across imaging centers and hospitals.
Collaborate with pharmacy channel partners and GE PDx Application Specialists teams to meet the customer’s product delivery goals, education needs, and expectations.
Pre-call planning and in-call questioning to understand customer needs, craft solutions, and drive utilization.
Monitor territory plan performance and results and collaborate on next action steps with cross-functional internal and external partners.
Virtual selling and cold calling to new and existing targets. Wherever possible, live meetings with customers are expected.
Providing pricing strategy, price negotiation, and contract management and ensuring pricing compliance for segment opportunities
Forecasting orders and sales of assigned territory and submitting weekly progress reports.
Representing the company at healthcare conferences and seminars to promote GEHC products and the company.
Ensure a compliant, ethical culture to promote GEHC products and adhere to the highest standards.
Additional projects and initiatives as required.

Business DevelopmentSalesforceCommunication SkillsAnalytical SkillsCollaborationCustomer serviceNegotiationPresentation skillsComplianceAccount ManagementTrainingRelationship managementSales experienceMarket ResearchStrategic thinkingCRMCustomer SuccessBudget management

Posted 1 day ago

Apply