- Build and own the long-term Sales Operations strategy aligned to Roo’s revenue growth, GTM model, and marketplace dynamics.
- Establish scalable processes, standards, and systems across supply and demand-facing teams.
- Define and manage the roadmap for CRM architecture, automation, and workflow optimization (HubSpot).
- Oversee all forecasting activities in partnership with Finance and Data.
- Own end-to-end compensation design, governance, and quarterly/annual comp planning.
- Develop dashboards and reporting structures to support monthly pipeline reviews and KPI tracking.
- Lead, mentor, and develop a high-performing Sales Ops team.
- Drive operational readiness for monitoring supply/demand, product initiatives, and GTM expansions.