- Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions.
- Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account.
- Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%.
- Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track.
- Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders.
- Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis.
- Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership.
- Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders.
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