- Lead discovery and scoping conversations to understand business objectives and technical requirements.
- Translate complex requirements into clear, structured Statements of Work (SOWs).
- Define engagement scope, timelines, resourcing, and commercial terms with Sales and Customer Success teams.
- Manage relationships with implementation and agency partners throughout the delivery lifecycle.
- Act as the primary Professional Services point of accountability for clients and senior stakeholders.
- Identify expansion opportunities emerging from active engagements in partnership with Account Management.
- Support pre-sales activity including scoping workshops, commercial proposals, and client presentations.