Smartcat

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🔥 Supplier Support Specialist

Posted 2024-12-03

📍 Armenia, Georgia, Kazakhstan, Serbia

🔍 Multilingual content industry

Desire to help people.
Experienced in working on customer tickets and tools such as Zendesk would be a plus.
High level of English language proficiency.
Excellent oral and written communication skills.
Ability to work in a team and independently.
Flexibility in working in shifts if the business requires it.
Experience working with remote teams is a plus.
Integrity and full commitment.
Growth mindset.
Readiness to work in a highly intense startup environment.
Openness to constructive feedback.

Provide high-quality support to Smartcat’s freelancers and language service providers with empathy and commitment.
Maintain a 100% suppliers’ satisfaction rate in this role.
Deliver support to customers with timely resolution and updates.

Communication SkillsCollaborationCustomer serviceAttention to detailOrganizational skillsWritten communication

Posted 2024-12-03

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🔥 Strategic Customer Success Manager - USA

Posted 2024-12-03

📍 USA

🔍 Multilingual content industry

5+ years of experience in customer success or account management within a B2B SaaS workflow, collaboration tool company, or a well-established translation tech company.
3+ years of project/program management experience.
Strong understanding of Smartcat product vision and platform functionality.
Excellent data analysis skills to demonstrate customer value.
High intellectual curiosity and a strong commitment to customer success.

Own a portfolio of 15-20 Strategic Accounts with over $1 billion in revenue for driving software consumption and achieving quarterly objectives.
Accelerate engagement with new users through onboarding, regular customer meetings, and QBRs.
Understand customer challenges and uncover growth opportunities within existing accounts.
Partner with internal teams to enable growth through onboarding and support.
Generate strategic alignment and business value ROI for customer expansion.

Data AnalysisContent creationData analysisCommunication SkillsCollaboration

Posted 2024-12-03

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🔥 Solutions Architect - USA

Posted 2024-12-03

📍 USA

🔍 Multilingual content industry

Strong technical presales experience, ideally within a SaaS environment.
Advanced technical skills to understand and troubleshoot complex issues.
Background in localization with a deep understanding of workflows, engineering, and tools.
Strong research and analytical abilities to identify technical challenges.
Excellent communication skills for conveying complex concepts to diverse audiences.
Strong negotiation and influencing capabilities.
Ability to collaborate effectively in a fast-paced environment.
Data-driven approach with metrics for decision justification.
Openness to feedback and a focus on growth and ownership.

Partner with Customer Success Managers and Account Executives in complex engagements to deliver tailored technical solutions.
Become familiar with the product and client requirements within the first three months.
Deliver technical demos and prepare responses to technical inquiries.
Support technical sales processes and assist with deal closures.
Produce Statements of Work (SOWs) and ensure quality onboarding for clients.
Provide regular feedback to product teams regarding client needs.

Communication SkillsAnalytical SkillsCollaborationNegotiation

Posted 2024-12-03

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🔥 Senior Frontend Engineer (JS/TS)

Posted 2024-12-03

🔍 Multilingual content industry

5+ years of professional Software Engineering experience, with 2+ years in JavaScript/TypeScript.
Experience in SaaS product companies (1+ years).
Passion for writing clean, maintainable, and testable code.
Experience with writing and maintaining Unit tests (Vitest) and E2E tests (Playwright).
Strong experience with Vue.js.
Ability to create pixel-perfect HTML layouts from Figma designs.
Solid understanding of working with HTTP APIs.
Upper-intermediate or higher English proficiency (written and spoken).
Experience with usage of LLM-based solutions in daily workflow.
Strong problem-solving skills and a growth mindset.
Readiness to thrive in a fast-paced startup environment.

Design, develop, and deploy frontend applications that solve real-world customer challenges.
Enhance application performance, scalability, and security.
Develop and maintain components within the Smartcat design system.
Collaborate closely with product managers and UX/UI designers.
Troubleshoot and resolve production issues efficiently.
Actively participate in code reviews and knowledge sharing.

Posted 2024-12-03

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🔥 Senior Backend Developer (.NET, C#) - Growth

Posted 2024-12-03

🔍 Multilingual content industry

8+ years of proven professional experience as a Software Engineer, with at least 3 years in .NET and C#.
2+ years of experience in product companies (SaaS).
Passion and strong skill for writing clean, maintainable, and testable code and well-documented C# code.
Experience with writing and maintaining Unit tests and E2E tests.
Advanced experience with MongoDB.
Upper-intermediate or higher English proficiency (written and spoken).
Experience with usage of the LLM-based solutions in daily workflow (ChatGPT, CoPilot, JetBrains AI Assistant, etc.).
Strong problem-solving skills and a growth mindset.
Readiness to thrive in a fast-paced startup environment with extreme focus, a strong sense of ownership, and determination.
Openness to constructive feedback and value the ideas and opinions of others.

Design, develop, and deploy backend services and APIs that solve real-world customer challenges.
Optimize application performance, scalability, and security.
Collaborate with product managers, frontend engineers, and DevOps to ensure seamless integration of services.
Troubleshoot and resolve production issues efficiently.
Actively participate in code reviews, knowledge sharing, and continuous learning.

Posted 2024-12-03

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🔥 Chief Software Architect (.NET) - Europe

Posted 2024-11-07

📍 Europe

🔍 Multilingual content industry

Extensive experience with .NET Core development.
Frontend architecture experience.
Ability to identify and rectify performance bottlenecks in .NET Core applications.
Strong communication skills for conveying architectural decisions.
Proven experience in decomposing monolithic applications into microservices.
Upper-intermediate English proficiency in both written and spoken forms.
A data-driven approach to justify decisions with metrics.
Experience with cloud infrastructure providers (AWS/Azure/GCP).
Experience with secure development practices and understanding of security frameworks such as OWASP.

Formulate strategies to boost Smartcat's system scalability and performance, ensuring it can handle x10-x100 increase in demand.
Champion improvements in the codebase, applying best practices for better readability, maintainability, and quality.
Define and refine architectural processes for consistency and ease of integration into the development lifecycle.
Direct the initiative to decompose Smartcat's monolithic architecture into a modular system.
Drive improvement of security best practices in architecture and code.

Microservices

Posted 2024-11-07

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🔥 Senior DevOps Engineer

Posted 2024-10-21

📍 Europe

🔍 Multilingual content industry

Proven experience in building, managing, and troubleshooting distributed infrastructure and networks.
Hands-on experience with DevOps practices, including CI/CD pipelines, IaC (Infrastructure as Code) implementation, and multi-branch deployment.
Strong understanding of container-based technologies and orchestration tools (e.g., Kubernetes, Docker).
Experience with configuration management tools and a deep understanding of IaC tools (e.g., Ansible, Puppet, Terraform).
First-line support experience for scalable cloud applications (AWS, Azure, GCP).
Proficiency in Linux/Unix system administration skills.
Experience in setting up and maintaining monitoring systems (e.g., Prometheus, Victoria Metrics, Grafana).
Experience in Incident Management within production environments.
Familiarity with document-oriented databases (e.g., MongoDB) is a plus.
Proficiency in written and spoken English.
Ability to thrive in a highly intense startup environment.

Ensure production and testing environments are consistently operational.
Support and enhance monitoring and logging systems.
Improve and maintain product infrastructure.
Define and track metrics for CI/CD.
Enhance CI/CD pipeline reliability.
Identify bottlenecks and optimize build and deployment processes for speed.

AWSDockerElasticSearchGCPKubernetesMongoDBAzureElasticsearchGrafanaPrometheusCI/CD

Posted 2024-10-21

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🔥 Senior Backend Developer (.NET, C#) - Marketplace Team

Posted 2024-10-21

📍 Europe

🔍 Multilingual content industry

8+ years of proven professional experience as a Software Engineer, with at least 3 years in .NET and C#.
2+ years of experience in product companies.
Passion and strong skill for writing clean, maintainable, and testable code and well-documented C# code.
Experience with writing and maintaining Unit tests and E2E tests.
Advanced experience with MongoDB will be an advantage.
Upper-intermediate or higher English proficiency (written and spoken).
Strong problem-solving skills and a growth mindset.
Readiness to thrive in a fast-paced startup environment with extreme focus, a strong sense of ownership, and determination.
Openness to constructive feedback and value the ideas and opinions of others.

Design, develop, and deploy backend services and APIs that solve real-world customer challenges.
Optimize application performance, scalability, and security.
Collaborate with product managers, frontend engineers, and DevOps to ensure seamless integration of services.
Troubleshoot and resolve production issues efficiently.
Actively participate in code reviews, knowledge sharing, and continuous learning.

MongoDBC#.NET.NET coreProblem Solving

Posted 2024-10-21

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🔥 HR Analyst

Posted 2024-10-21

📍 30+ countries

🔍 Multilingual content industry

4+ years of experience in HR/Data analytics or similar fields.
Strong understanding of people operations metrics, KPIs, and data analytics.
Expert-level Excel / Google Sheets knowledge.
Experience pulling, standardizing, synthesizing, and manipulating data from different systems.
Mathematical and statistical skills for hypothesis testing.
A data-driven approach with concrete metrics to justify decisions.
Integrity and full commitment.
Growth mindset and readiness to work in a highly intense startup environment.
Openness to feedback and the opinions of others.
Willingness to work mostly US-based hours.

Design, implement and own an improved system and process for variable compensation payouts.
Leverage HR and Finance data to create dashboards for actionable insights.
Build a People Operations dashboard based on critical talent KPIs.
Build a system that monitors people operations functions such as hiring and rewards.
Lead organization-wide compensation benchmarking for a global workforce.
Prepare standardized templates to compare total rewards offerings to the market.

Data AnalysisData analysisGrafanaMicrosoft Excel

Posted 2024-10-21

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🔥 Head of AI

Posted 2024-10-21

📍 US (preferably East Coast, Boston or New York area) or NOT STATED

🔍 Multilingual content industry

10+ years of experience as an Engineering and Product leader with at least 2+ years leading an AI/ML unit.
Deep understanding of ML and AI, with a passion for innovation in the evolving AI landscape.
Experience in creating strategic AI roadmaps and inspiring teams.
Strategic mindset with a proactive approach to opportunities and challenges.
Ability to communicate effectively at executive and board levels.
Readiness to work in a highly intense startup environment.
Openness to feedback and others' ideas.
Native-level fluency in English.

Create, enhance, and maintain Smartcat’s AI strategy to solidify market position as a leading Language AI platform.
Lead vision for future AI developments, focusing on technological IP and alignment with company strategy.
Focus on language AI quality, introducing holistic measurement approaches and improving metrics continually.
Redesign product experiences using an AI-first approach with product teams.
Develop an AI-driven customer lifecycle product for customized onboarding and support.

LeadershipArtificial IntelligenceMachine LearningPeople ManagementProduct ManagementCross-functional Team LeadershipStrategyAlgorithmsGoCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-21

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Smartcat

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