Smartcat

Smartcat is an all-in-one platform connecting businesses and translators into a continuous translation delivery loop.

101-250 employees

Founded 2016

$43M series c

Information Technology

Private Company

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Information Technology Software

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions14

Serbia - Remote; Spain - RemoteFull-TimeLocalization softwarePosted

Technical Account Manager (EMEA)

Act as the technical point of contact for an assigned portfolio of accounts and partner with the account team.
Own customer escalations that Smartcat’s AI cannot resolve, using technical troubleshooting and AI tools.
Resolve inquiries and requests in ticketing systems such as Zendesk and YouTrack.
Provide 24/7 coverage as part of a globally distributed team.
Lead technical onboarding and implementation, including API and connector integrations, SSO/SAML setup, workspace architecture, and workflow configuration.
Escalate bugs and issues to Support, Product, and Engineering with clear reproduction steps, and communicate root causes through resolution.
Advise customers on using Smartcat’s platform, including CAT tools, AI Coworkers, Marketplace, PDF pipeline, and custom workflows.
Monitor integration failures, API error rates, and usage drop-offs, and flag risks to the account team.
Develop and maintain help center content, internal documentation, runbooks, and reusable integration patterns.
Support renewal and expansion conversations with technical proof points and use-case opportunities.

RESTful APIsZendesk

Showing 1 of 14 positions

About Smartcat

Smartcat is building the future of work. You will join an AI-powered platform transforming the $100 billion multilingual content industry. Over 1,000 companies, including 20% of the Fortune 500, trust Smartcat to deliver instant, accurate translation in every language. They leverage AI and human expertise to unlock unprecedented productivity gains for global enterprises.

How We Work

Smartcat is a remote-first, global team operating across 30+ countries. They prioritize flexibility, allowing you to choose where you thrive. This highly collaborative team values ownership, speed, and meaningful impact. You will find a culture committed to continuous growth, customer satisfaction, and embracing AI to accelerate decision-making.

Engineering at Smartcat

You will work at the frontier of Agentic AI. Smartcat combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph. This continuously learns and improves. Engineers solve challenges in scaling high-performance backend services and advancing AI translation capabilities. They focus on measurable impact and practical production engineering. Their stack includes .NET, Python, Vue.js, MongoDB, PostgreSQL, Elasticsearch, Kafka, and AWS.

Why Join Us

Shape the future of Agentic AI, a new category driving 10x to 1000x productivity gains.
Join a rapidly scaling company: 130% YoY growth and Series C funding of $43M in 2024.
Innovate an industry: Transform the $100 billion multilingual content market with AI.
Work globally: Collaborate with a diverse, remote-first team spanning 30+ countries.
Impact real-world problems: Empower 20% of Fortune 500 companies to go global.

Benefits & Perks

Competitive salaries and office equipment support.
Flexible schedules to manage your work-life balance.
Retirement benefits (401K), life insurance, and disability insurance.
Company equity and performance bonuses.
Comprehensive healthcare: dental, vision, transgender health care, mental health, and abortion travel benefits.
Generous parental leave and fertility benefits.

Tech Stack

mobilewidgets

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