wiley_careers

We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development.

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🔥 Account Manager-POD

Posted 1 day ago

📍 United States

💸 81000.0 - 119667.0 USD per year

🔧 Requirements

5-7+ years of proven success managing complex, strategic accounts and consistently exceeding sales targets.
Experience in consultative sales with a track record of achieving financial goals in a high-impact role.
Strong ability to collaborate across teams and regions to drive collective success.
Exceptional ability to understand and diagnose the unique needs of institutional clients, providing value-driven solutions.
Strong written and verbal communication skills, with an emphasis on crafting tailored messaging and building lasting client relationships.
Ability to work independently and manage your own book of business with a proactive and entrepreneurial mindset.
Proven experience in leading data-driven negotiations, finding opportunities for growth, and creating win-win outcomes.
Willingness to travel up to 40% to meet with clients and attend industry events.

💡 Responsibilities

Own & Grow Accounts: Manage a diverse portfolio of 150-250 institutional accounts, driving measurable revenue growth and exceeding targets.
Strategic Leadership: Collaborate with internal teams (POD members) to develop comprehensive, forward-thinking account plans and revisit strategies to ensure continuous success throughout the year.
Data-Driven Insights: Leverage customer usage data and performance trends to evaluate account health, proactively addressing challenges and opportunities for growth.
Renewals & Negotiations: Lead the negotiation of renewal agreements, ensuring terms are mutually beneficial while meeting internal revenue goals and compliance requirements.
Cross-Selling & Upselling: Identify opportunities to cross-sell and upsell Wiley’s full portfolio by understanding the unique needs of each institution and offering tailored solutions.
Customer Research: Continuously research and analyze client organizations to understand their strategic goals and provide solutions that align with their mission and vision.
Build & Expand Relationships: Cultivate and deepen relationships with key decision-makers, influencers, and stakeholders at client institutions to ensure ongoing satisfaction and long-term partnership.
Data-Driven Negotiations: Navigate complex negotiations with a strategic, consultative approach to secure win-win agreements and achieve favorable outcomes.
CRM Excellence: Maintain an accurate, up-to-date pipeline in CRM systems, providing timely forecasts and insights to leadership.
Cross-Functional Collaboration: Work seamlessly with customer success, sales operations, editorial, and other teams to deliver an exceptional customer experience.
Industry Presence: Represent Wiley at conferences and industry events, showcasing our innovations and building brand awareness.

Data AnalysisCommunication SkillsAccount ManagementNegotiation skillsReportingBudgetingCross-functional collaborationRelationship managementSales experienceStrategic thinkingCRMCustomer Success

Posted 1 day ago

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🔥 Director, Business Development

Posted 3 days ago

📍 United States

💸 139300.0 - 204233.0 USD per year

🔍 AI, Tech, SaaS

🔧 Requirements

Experience in AI, Tech, or SaaS sector
5+ years in business development or sales role
Proven track record of sourcing, negotiating, and closing complex partnership deals, particularly for content or data licensing
Established network within the Bay Area AI ecosystem, including connections to large AI developers and promising startups preferred
Exceptional communication skills with ability to explain complex concepts to various audiences
Self-motivated with a bias toward action and creative problem-solving
Experience working in entrepreneurial environments and comfort with ambiguity
Bachelor's Degree

💡 Responsibilities

Lead business development for AI licensing, establishing a sustainable revenue stream for Wiley
Build and manage relationships with key AI companies ranging from Big Tech to emerging startups, liaising with product teams to expand AI business.
Provide market insight and understanding to guide strategy in AI and digital licensing.
Prospect for new opportunities
Structure and negotiate complex data licensing and strategic partnership agreements
Develop business cases for new partnership models, with clear ROI frameworks
Collaborate cross-functionally with legal, product, and content teams to ensure successful implementation
Manage existing licensee accounts, reporting on partnership performance metrics and providing strategic recommendations
Represent Wiley at industry events, becoming a recognized ambassador for our AI initiatives

Artificial IntelligenceBusiness DevelopmentCross-functional Team LeadershipBusiness OperationsCommunication SkillsNegotiationAccount ManagementRelationship managementSales experienceMarket ResearchStrategic thinkingSaaS

Posted 3 days ago

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🔥 Digital Learning Executive

Posted 5 days ago

📍 United States of America

💸 67000.0 - 99000.0 USD per year

🔍 Education

🔧 Requirements

Minimum of a Bachelor’s Degree required.
Sales experience with a background in higher education is strongly preferred, but is not required if you have strong drive, intellectual curiosity, and the desire to advance your career in education.
Sales mindset, organization, planning, presentation, and leadership skills.
A strong drive to sell and implement digital solutions to see impactful results with faculty and students.
Self-starter with the ability to maximize time and generate a high return on investment by leveraging strong listening skills to understand and achieve digital solutions.
Adaptable: Can navigate complex sales processes with multiple decision-makers.
Ability to remain energetic and driven, especially in the face of resistance or setbacks.
Regularly and clearly establishes expectations, effectively coaches, and collaborates with external and internal customers.
Ability to travel 40-60% (mostly by car; occasionally by air).

💡 Responsibilities

Work with instructors to drive towards digital solutions and ensuring customers understand the value proposition of digital courseware solutions.
Drive renewable revenue and usage growth by increasing the number of instructors that need digital solutions as a % of the grade.
Effectively prepare and deliver strategic sales presentations to customers via one-on-one group presentations, both in-person and remotely; conduct strong digital sales presentations of Wiley’s digital offerings to prospective customers and committees.
Develop and manage a pipeline; prospect and assess sales opportunities and move a large number of transactions simultaneously through the sales pipeline using SFDC.
Provide regular reporting, account and adoption intelligence, and update opportunities in SFDC.
Find “Land & Expand” Accounts for Wiley digital offerings · Monitor critical key performance indicators (pilots, events, market development, etc.)
Conduct in-person trainings for Wiley’s digital solution; training and supporting customers on Wiley’s digital offerings.
Analyze territory data to improve position solutions and digital upside.
Develop and put in place territory and business plans.
Integration expertise on various LMS / LTI implementations (works alongside CSM to transition instructor goals).

Project ManagementBusiness DevelopmentSalesforceCommunication SkillsCollaborationPresentation skillsRelationship buildingAccount ManagementNegotiation skillsTrainingStrong communication skillsSales experienceDigital MarketingCRMCustomer supportCustomer Success

Posted 5 days ago

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🔥 Customer Technical Support Representative - Part Time

Posted 5 days ago

📍 USA

🧭 Part-Time

💸 17.0 - 22.0 USD per hour

Communication SkillsCustomer serviceWritten communicationAdaptabilityProblem-solving skillsTroubleshootingActive listeningStrong communication skillsTechnical supportCustomer supportEnglish communication

Posted 5 days ago

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🔥 Key Account Manager

Posted 7 days ago

📍 India

🔧 Requirements

Minimum of 10 years of work experience in account management or sales, with a proven track record of managing and growing key accounts
Strong relationship-building and communication skills.
Ability to understand customer needs and provide tailored solutions.
Excellent negotiation and problem-solving skills.
Proficiency in CRM systems and sales management software.
High attention to detail and accuracy.
Ability to build long-term relationships with the clients
Ability to adapt to changing industry trends and regional demands
Use of AI to enhance productivity.

💡 Responsibilities

Build and maintain strong, long-term relationships with Tier 1 customers.
Gain a deep understanding of their needs, goals, and challenges to offer customized solutions.
Identify opportunities to cross-sell or upsell additional products and services, such as digital eBooks and print solutions.
Serve as the primary point of contact for assigned accounts, ensuring clear communication and prompt issue resolution.
Oversee smooth onboarding processes and drive high customer retention.
Identify and target prospective high-value customers within the assigned region or segment.
Develop and execute strategies to win new business from strategic accounts.
Work closely with the marketing team to leverage leads and convert them into new opportunities.
Provide regular updates to the National Sales Head on account performance in CRM system, pipeline progress, and key metrics.
Analyze customer data to identify trends, opportunities, and risks.
Share market, competitor insights with sales, product and marketing teams regularly

Business DevelopmentCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAccount ManagementNegotiation skillsReportingClient relationship managementRelationship managementSales experienceMarket ResearchCRMCustomer Success

Posted 7 days ago

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🔥 Account Manager

Posted 7 days ago

🔧 Requirements

Bachelor's degree in marketing, communications, or a related field
Minimum of 5 years of sales experience, preferably in a B2B environment.
Proven track record of meeting or exceeding sales targets.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills
Excellent negotiation and presentation abilities.
Proficiency in CRM software and Microsoft Office Suite
Use of AI to enhance productivity.
Willingness to travel within the assigned region as needed.

💡 Responsibilities

Manage the full sales cycle for mid-tier accounts, including lead qualification, presentations, negotiations, and contract closure.
Develop tailored sales strategies to meet the specific needs and challenges of mid-tier customers.
Qualify prospects and identify opportunities to convert them into paying customers.
Build and nurture relationships with mid-tier customers to ensure long-term satisfaction and repeat business.
Act as the primary point of contact for assigned accounts, addressing questions, concerns, and objections.
Collaborate with the Key Account Managers (KAMs) to identify and escalate opportunities for high-value accounts that may graduate to KAM-level management.
Gather insights on customer needs, competitor activity, and industry trends.
Provide feedback to the sales and marketing teams to refine strategies and improve product offerings.
Maintain an accurate and up-to-date sales pipeline in the CRM system.
Provide regular sales forecasts and performance reports to the Regional Manager or National Sales Manager.

Posted 7 days ago

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🔥 Account Manager - Pod

Posted 7 days ago

📍 United Kingdom, Germany

💸 37000.0 - 54333.0 GBP per year

🔧 Requirements

Experience in consultative sales with a track record of achieving financial goals in a high-impact role.
Strong ability to collaborate across teams and regions to drive collective success.
Exceptional ability to understand and diagnose the unique needs of institutional clients, providing value-driven solutions.
Strong written and verbal communication skills, with an emphasis on crafting tailored messaging and building lasting client relationships.
Ability to work independently and manage your own book of business with a proactive and entrepreneurial mindset.
Proven experience in leading data-driven negotiations, finding opportunities for growth, and creating win-win outcomes.

💡 Responsibilities

Own & Grow Accounts: Manage a diverse portfolio of 150-250 institutional accounts, driving measurable revenue growth and exceeding targets.
Strategic Leadership: Collaborate with internal teams (POD members) to develop comprehensive, forward-thinking account plans and revisit strategies to ensure continuous success throughout the year.
Data-Driven Insights: Leverage customer usage data and performance trends to evaluate account health, proactively addressing challenges and opportunities for growth.
Renewals & Negotiations: Lead the negotiation of renewal agreements, ensuring terms are mutually beneficial while meeting internal revenue goals and compliance requirements.
Cross-Selling & Upselling: Identify opportunities to cross-sell and upsell Wiley’s full portfolio by understanding the unique needs of each institution and offering tailored solutions.
Customer Research: Continuously research and analyze client organizations to understand their strategic goals and provide solutions that align with their mission and vision.
Build & Expand Relationships: Cultivate and deepen relationships with key decision-makers, influencers, and stakeholders at client institutions to ensure ongoing satisfaction and long-term partnership.
Data-Driven Negotiations: Navigate complex negotiations with a strategic, consultative approach to secure win-win agreements and achieve favorable outcomes.
CRM Excellence: Maintain an accurate, up-to-date pipeline in CRM systems, providing timely forecasts and insights to leadership.
Cross-Functional Collaboration: Work seamlessly with customer success, sales operations, editorial, and other teams to deliver an exceptional customer experience.
Industry Presence: Represent Wiley at conferences and industry events, showcasing our innovations and building brand awareness.

Data AnalysisSalesforceCommunication SkillsCustomer serviceAccount ManagementNegotiation skillsCross-functional collaborationRelationship managementSales experienceStrategic thinkingCRMCustomer Success

Posted 7 days ago

Apply

🔥 Sr. Software Engineer

Posted 7 days ago

📍 USA

🧭 Full-Time

💸 105100.0 - 150567.0 USD per year

🔍 Education Technology

🔧 Requirements

5+ years of professional experience building web applications
Extensive Python experience for backend service development
Advanced knowledge of MySQL database design, optimization, and performance tuning
Experience designing and implementing RESTful APIs and microservices
Proven track record of building scalable, resilient distributed systems
Experience with DevOps practices and CI/CD pipelines
Excellent problem-solving skills and attention to detail
Ability to mentor junior developers and contribute to engineering team growth
Passion for educational technology and student-centered design
Bachelor's degree in Computer Science or equivalent experience
Experience with building scalable applications on AWS cloud infrastructure

💡 Responsibilities

Architect and implement scalable backend services in Python with performance and maintainability in mind.
Design and optimize complex MySQL database schemas and queries for educational data.
Mentor junior developers on engineering best practices.
Drive technical decisions around architecture, scalability, and system design.
Collaborate with product managers and designers to translate educational requirements into technical implementations.
Champion DevOps practices and contributes to CI/CD pipeline improvements.
Identify technical debt and lead refactoring initiatives.
Participate in code reviews and technical documentation efforts.

AWSBackend DevelopmentPythonSQLMySQLAlgorithmsData StructuresCI/CDRESTful APIsMentoringDevOpsMicroservicesSoftware Engineering

Posted 7 days ago

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🔥 Account Manager, Licensing

Posted 9 days ago

📍 United States of America, GBR

💸 58000.0 - 86000.0 USD per year

🔍 Publishing

🔧 Requirements

Proven experience in content licensing, IP sales, or business development, preferably in publishing, technology, or healthcare
Strong understanding of copyright, digital rights, and licensing principles
Demonstrated success in identifying and converting new business opportunities into long-term partnerships
Excellent negotiation and communication skills with the ability to influence stakeholders at all levels
Ability to work independently on complex deals while collaborating across teams to ensure delivery
Experience with CRM systems like Salesforce and comfort with reporting and forecasting tools
Strategic thinking and customer-first mindset, with a focus on sustainable revenue growth

💡 Responsibilities

Drive outbound business development to identify and secure new digital content licensing partnerships
Develop strategic licensing proposals tailored to third-party platform integration and software solutions
Lead complex licensing negotiations, working independently with support from senior leadership as needed
Build and maintain long-term relationships with both new and existing clients across global markets
Collaborate with internal stakeholders including the corporate subscription and AI licensing teams to deliver a cohesive licensing strategy
Create and execute strategic sales plans, build a qualified pipeline, and meet or exceed revenue targets
Maintain and update CRM records (e.g., Salesforce) and generate performance insights for internal reporting
Contribute to the development of innovative licensing models and pricing strategies that balance commercial goals with copyright principles

Business DevelopmentSalesforceCommunication SkillsNegotiationAccount ManagementReportingRelationship managementSales experienceStrategic thinkingCRM

Posted 9 days ago

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🔥 Project Manager

Posted 9 days ago

📍 India

🔧 Requirements

Bachelor’s degree in a related field.
Project management experience and client management skills.
Commercially focused with a background in healthcare or sciences, marketing, or sales support.
Vendor management and budgeting skills.
Highly organized self-starter who thrives under pressure with an ownership mentality.
Strong English language skills.

💡 Responsibilities

Manage local digest editions of journal articles, liaising with designers, freelancers, the production team, and the Sales team to ensure prompt delivery in line with client requirements.
Oversee customized article compendia, supporting favorable client relationships to facilitate ongoing business.
Create proofs and manage the delivery of article reprints, ensuring quick turnaround in line with client expectations.
Manage the creation and delivery of print-based sponsored learning activities, leveraging the skills of others to deliver career-enhancing learning.
Collaborate long-term with cross-functional internal project stakeholders to deliver market-leading content web products.
Support budgeting, planning, pitch, and client proposal activities to enable the team to meet product-line revenue targets.
Monitor and maintain a stable of medical writers to ensure the delivery of accurate medical content.

Project ManagementProject CoordinationAgile methodologiesNegotiationTime ManagementWritten communicationExcellent communication skillsProblem-solving skillsReportingClient relationship managementBudgetingCross-functional collaborationSales experienceRisk ManagementTeam managementStakeholder managementEnglish communication

Posted 9 days ago

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