Twilio

👥 5001-10000💰 $378,215,525 Post-IPO Equity almost 4 years ago🫂 Last layoff over 1 year agoMessaging SMS Mobile Apps Enterprise Software Software📈 Public Company

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Twilio is a cloud communications platform that enables developers to integrate various communication methods, such as voice, messaging, and video, into their applications. The company provides APIs to facilitate seamless interactions between businesses and their customers.

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Jobs at this company:

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🔥 Sales Development Representative - New Business

Posted about 15 hours ago

📍 Canada

🧭 Full-Time

💸 53500.0 - 66800.0 CAD per year

🔍 Software Development

🔧 Requirements

1+ year of customer-facing experience
Goal-oriented and biased to action (our quota is the floor not the ceiling)
Strong direct sales skills and a consistent track record of performance in creative, strategic outreach via personalized emails, phone calls, and videos.
Lean into change rather than shy away from it (things move quickly around here!)
Look forward to variety in a normal workday (thanks to the creativity & personalization in this role, every single day is a new adventure)
You have navigated challenges and overcome obstacles (resilience is a core skill for becoming an extraordinary SDR)
Adopt responsibility and are passionate about joining forces with various Account Executives (teamwork makes the dream work)

💡 Responsibilities

Research and generate prospective customers to resolve how Segment can provide them value and qualify leads through outbound dials, sending personalized emails, and demonstrating social selling.
Break into new companies and new markets, by engaging with prospects using a multi-channel, value-based approach with the goal of building relationships and driving brand awareness.
Achieve and exceed your monthly goal for generating business opportunities to fuel the sales pipeline.
Prepare activity and forecast reports and become an expert in Salesforce, Outreach, Sales Navigator.
Work in partnership with an Account Executive to build account strategies, territory plans, and successfully close new business opportunities.

SalesforceCustomer serviceSales experienceLead GenerationCRM

Posted about 15 hours ago

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🔥 Senior Solutions Engineer, West Coast

Posted about 18 hours ago

📍 United States, Canada

🧭 Full-Time

💸 118300.0 - 147800.0 USD per year

🔍 Software Development

🔧 Requirements

3+ years of success in a solutions engineering (presales) role with 6+ years of progressive professional experience supporting technical products.
Experience with Data Engineering, Cloud Data Warehouses, Data Modeling, and APIs
Experience with marketing technology such as marketing automation, personalization, journey orchestration, or advertising.

💡 Responsibilities

Partner with Account Executives to execute pre-sales activities including opportunity qualification, discovery, demonstrations, Proof-of-Concept, RFP responses,and justifying business value.
Become an expert builder and evangelist of Segment’s products and partner ecosystem.
Lead technical evaluations with our prospects to uncover their goals and technical pain, in order to design, demonstrate and present innovative solutions that unlock business-level gains.
Develop subject matter expertise on Customer Data Platforms (CDPs) and Segment’s role within the customer data ecosystem.
Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design.
Build a perspective on customer and market trends by listening to prospects and advocating for customer interests to influence Segment’s strategy and vision.

AWSCloud ComputingETLData engineeringData scienceCommunication SkillsProblem SolvingRESTful APIsSales experienceMarketingData modelingScriptingData analyticsData managementCustomer Success

Posted about 18 hours ago

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🔥 Sales Compensation Reporting & Analytics Manager

Posted about 19 hours ago

📍 US

💸 121400.0 - 151700.0 USD per year

🔍 Software / Technology

🔧 Requirements

3+ years of experience in Sales Compensation in Software / Technology industry
5+ years of professional experience in a Tableau dashboard development (Tableau Desktop and Online)
Process oriented: capable of developing high level analysis of data integrity issues
Intimate understanding of sales incentive programs
Excellence in structuring complex problems, developing solutions, and crafting recommendations concisely and effectively

💡 Responsibilities

Translate complex data into actionable insights through the development of intuitive dashboards, reports, and visual storytelling that supports strategic business decisions.
Retrieve, manipulate, analyze, and present data using effective data visualization techniques.
Apply advanced SQL and ETL skills, leveraging Salesforce and Presto, Heroku or other data warehousing tools to support data mining and reporting
Use your proficiency in MS Excel, including Pivot Tables, VLookup, and other advanced functions, to support analysis and reporting needs.
Utilize your expertise in Salesforce and its reporting capabilities to design custom reports, build dashboards, and optimize data flows for accurate business insights.
Execute technical tasks such as rule writing, development, troubleshooting, results analysis, process improvement, and validation.
Maintain a strong customer focus and apply sound business acumen to effectively balance technical and business priorities.

SQLData MiningETLSalesforceTableauReportingData visualization

Posted about 19 hours ago

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🔥 Principal Product Marketing Manager, Builder Experience

Posted 1 day ago

📍 Ontario, Canada

💸 142800.0 - 178500.0 CAD per year

🔍 Software Development

🔧 Requirements

5+ years experience in product marketing or technical marketing.
Strategic thinker--you like to build a deep domain expertise through primary and secondary research and can apply that research to develop positioning, thought leadership, and marketing campaigns.
You know how to turn data into a story. You know how to turn a story into a presentation. You are able to clearly articulate complex concepts to leave a lasting impression.
You know how to enable and educate internal audiences to drive meaningful and actionable content.
You can get things done. We want to talk about how you manage projects.
Bachelor’s degree or equivalent experience required.

💡 Responsibilities

Build a deep understanding of our customers (including technical and non-technical builders) and user personas through research and direct engagement, and use that insight to shape our go-to-market strategy and product roadmap.
Develop compelling, audience-specific messaging, positioning, and content that differentiates Twilio’s Platform in the market.
Lead cross-functional product launches, working across marketing, Product, Sales Enablement, GTM, and Support teams to drive awareness, demand, and usage of new products and experiences.
Champion our customers while influencing product development and ensuring alignment with customer needs through the Twilio Product Development Lifecycle (PDLC).
Test and refine new marketing approaches and channels to reach and engage key audiences to help them maximize usage of the Twilio Platform.

Project ManagementData AnalysisProduct ManagementCross-functional Team LeadershipCommunication SkillsRESTful APIsPresentation skillsWritten communicationMarketingStrategic thinking

Posted 1 day ago

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🔥 Executive Business Partner

Posted 1 day ago

📍 Canada

💸 81000.0 - 101200.0 USD per year

🔍 High Tech

🔧 Requirements

5+ years’ experience supporting executives in a fast-paced environment within the High Tech industry with the ability to make good decisions in a fast-paced environment with changing priorities.
Superior attention to detail and high level of integrity and discretion in handling confidential information; strong verbal and written communication skills along with excellent organizational skills.
Demonstrated ability to build cross-functional relationships, partner closely with leaders, and keep multiple teams and projects on track in parallel.
Plan and facilitate virtual, in person, or hybrid leadership summits and team-building events
Experience with contract management, procurement processes and general business workflows
Proficiency with common administrative tools (i.e. Zoom, G-Suite, etc.) and some experience with using AI for productivity gains.

💡 Responsibilities

Manage complex travel on behalf of your executives, prepare expenses, organize and assist with special events, team activities and successful meetings through research, participant coordination, material preparation and logistics management.
Partner with your execs to understand their priorities in order to effectively address meeting requests and manage complex calendars, stack rank meeting requests and redirect as needed, work independently and make decisions on behalf of your executive.
Act as a point person for your executives’ direct reports, building strong relationships across their team to progress your executives’ priorities and address difficult situations as needed.
Draft presentations, take meeting minutes/actions, and coordinate oral and written communication for executives. This could include drafting communications and doing team survey analysis.
Manage meeting topics and agendas, coordinate presenters, and manage time during meetings
Drive accountability with team project deliverables, updating project trackers and ensuring milestones and actions are completed.
Identify opportunities to streamline processes, optimizing for efficiency and positive experience.
Lead end-to-end planning and execution of executive offsites and strategic team gatherings, including budgeting, venue sourcing, agenda creation, and stakeholder coordination.

Project CoordinationHR ManagementCross-functional Team LeadershipOperations ManagementAdministrative ManagementCommunication SkillsProblem SolvingMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationInterpersonal skillsExcellent communication skillsRelationship buildingMS OfficeActive listeningBudgetingStrong communication skillsStrategic thinkingFinancial analysis

Posted 1 day ago

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🔥 Technical Support Engineer L2

Posted 2 days ago

📍 India (Karnataka, Maharashtra, New Delhi, Tamil Nadu, Telangana)

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Deep understanding of Email infrastructure such as Mail User Agent(MUA) Message Transfer Agent (MTA)
Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.
Good understanding of protocols - encryption-based Internet security protocol such as SSL, TLS and Communication protocol SMTP.
Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Excellent written and verbal communication skills.
Excellence in task prioritization and evaluation of situational urgency.

💡 Responsibilities

Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.

Communication SkillsAnalytical SkillsCustomer serviceRESTful APIsWritten communicationTroubleshootingCustomer support

Posted 2 days ago

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🔥 Technical Program Manager

Posted 2 days ago

📍 UK

🔍 InfoSec

🔧 Requirements

3+ years of project management experience across the InfoSec project lifecycle for process improvement, policy, infosec domains, or application projects.
Experience working with Agile projects and an understanding of Agile methodologies
Excellent ability to manage multiple project initiatives to lead a team to execute and deliver on project level tasks.
Strong skills and experience developing integrated project structures, milestones and schedules with the ability to identify and resolve project risk and dependencies.
High-level understanding information security domains, ideally with deeper working knowledge in one or more domains
Excellent verbal and written communication skills and experience applying these to stakeholder communications

💡 Responsibilities

Project manage multiple, simultaneous initiatives while working alongside members of the InfoSec team and other Twilio teams from project inception to completion.
Support functional teams as a team coach to enable delivery of value across the InfoSec organization by enabling teams to work in a more mature, consistent manner.
Leverage the Project Management (including SAFe and Agile mindset) principles throughout the project lifecycle to drive the team towards best practices and value driven project delivery.
Ensure stakeholder satisfaction by providing status and monitoring of project progression and performance.
Manage risk, dependencies, and issues during project execution and lead the team to remove impediments in a timely manner.
Drive decision-making by communicating goals and objectives; run inclusive, productive, and impartial meetings to ensure implementation or closure of actions.

Project ManagementAgileCommunication SkillsAgile methodologiesRisk ManagementStakeholder management

Posted 2 days ago

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🔥 Senior Talent Research & Intelligence Analyst

Posted 2 days ago

📍 United States

🧭 Full-Time

💸 126000.0 - 185200.0 USD per year

🔧 Requirements

Educational Background: Bachelor’s degree or equivalent experience, with 6-8+ years of professional experience in research, analytics, consulting, or finance.
Technical Expertise: Mastery of analytical tools such as Sheets, Excel, Draup, Pitchbook, and LTI. Skilled in automating workflows, building insightful dashboards, and seamlessly integrating multiple data sources to deliver impactful analyses.
Systems Thinker: Ability to connect the dots across the talent ecosystem and anticipate the ripple effects of talent trends. Experienced in synthesizing data from diverse platforms—including Draup, Pitchbook, and LinkedIn—using automated approaches to inform strategy and research.
Insightful Storytelling & Influence: Adept at translating complex research findings into clear, actionable insights and tailored recommendations. Confident presenter who adapts messaging to a variety of audiences, driving meaningful discussions and informed decisions with compelling, templatized deliverables.
Collaborative Stakeholder Partner: Proactive, thoughtful, and rigorous partner to cross-functional teams within the People Organization and to business executives. Proven ability to engage senior leaders, build strong relationships, and deliver market intelligence that proactively addresses evolving business needs.
Curiosity: Naturally curious and motivated to ask the necessary questions that deepen understanding of business challenges and potential solutions, leveraging data to uncover critical insights.
Analytical Problem Solver: Strong analytical and problem-solving skills, with advanced project management capabilities. Connects people and ideas to drive innovative outcomes and displays strong intellectual curiosity and agility.

💡 Responsibilities

Own research deliverables from inception to delivery, including stakeholder engagement, alignment with Talent and Twilio priorities, research analysis and effective communication of findings.
Provide competitive talent insights to senior TA, HR and business leaders critical to our talent strategies and workforce planning.
Proactively partner to deliver insights in anticipation of business needs and priorities that will help Twilio respond to changing market trends.
Use a variety of research tools and approaches to drive and deliver research across multiple markets and functions.
Build and activate strategic talent communities to enhance the impact of talent strategies for priority roles and/or locations.
Collaborate with teammates to identify the simplest, most effective solutions to stakeholder challenges.
Act as subject matter expert on labor markets, industry trends, and associated research methodologies.

Data AnalysisCommunication SkillsAnalytical SkillsResearchMarket ResearchData visualization

Posted 2 days ago

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🔥 Phone Numbers Operations Specialist 1

Posted 2 days ago

📍 Colombia

🔍 Telecom

🔧 Requirements

1–2 years of experience in BPO, customer campaigns, tech support, customer operations, product operations, customer service, QA or other related areas of customer service.
Bilingual: Spanish and English proficiency
Strong organizational skills and ability to manage detailed processes with accuracy.
Excellent verbal and written communication, both internally and with external partners.
Comfort working with tools like ticketing systems (Excel, Zendesk, JIRA), spreadsheets, and internal platforms.
Able to learn quickly, adapt to changing processes, and work independently while collaborating cross-functionally.
Customer-centric mindset with strong attention to detail and a proactive attitude.

💡 Responsibilities

Manage inbound porting requests with care, urgency, and accuracy.
Collaborate with a diverse team of engineers, support agents, product managers, and carrier partners.
Proactively share insights, documentation, and solutions.
Maintain accurate records of porting workflows, number hosting cases, escalations, and system usage.
Follow industry and regulatory standards in number portability and telecom compliance.
Take initiative in solving problems and navigating complexity.
Identify recurring issues and inefficiencies in porting and hosting operations.
Aim to exceed SLAs and continuously look for ways to optimize how we execute core operations.

Communication SkillsCustomer serviceOrganizational skillsComplianceProcess improvementCustomer supportEnglish communication

Posted 2 days ago

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🔥 Program Manager, Ethics & Compliance

Posted 3 days ago

📍 British Columbia, Canada

💸 88900.0 - 111100.0 CAD per year

🔧 Requirements

4+ years of ethics and/or compliance experience, including in-house experience managing ethics and compliance programs, or similar relevant experience;
Outstanding organization and project management skills, including a demonstrated ability to work on individual requests while driving forward on longer-term, strategic projects;
Strong writing ability.

💡 Responsibilities

Strategically assess and evolve how the Ethics and Compliance team receives, reviews, and advises employees on requests for ethics guidance, with the goal of continually improving the fairness, rigor, consistency, personalization, and timeliness of our advice;
Critically and creatively measure the effectiveness of our ethics and compliance program’s various initiatives, including our training curriculum and approaches;
Drive ethics and compliance project management initiatives by collaborating effectively across the business, including with our risk management, compliance, operations, and enterprise application teams;
Manage our Conflicts of Interest Disclosure program, including by: corresponding with requestors; partnering with our Senior Managing Counsel, Ethics and Compliance to review requests, apply relevant policy, and provide written and verbal advice to requestors; and rigorously designing, implementing, and improving data collection and analysis processes to enable data-driven insights;
Manage our Ethics Hotline program, including by: corresponding with reporters; working with our Senior Managing Counsel, Ethics and Compliance, and other partners to review and investigate complaints, draft investigation reports, and recommend disciplinary actions, as necessary; and analyzing report data to identify potential trends and mitigate risk;
Partner with our Senior Managing Counsel, Ethics and Compliance to provide our employees with timely, personalized guidance on other day-to-day ethics and compliance matters, including: gifts and hospitality; vendor and supplier issues; and engagement with government officials and state-owned enterprises;
Collaborate with internal stakeholders to build and deliver effective and engaging company-wide and role-based ethics and compliance trainings;
Help educate senior management, other business stakeholders, and Twilio’s Board on ethics and compliance program trends and outcomes, including by building engaging presentation materials highlighting data-driven insights;
Develop team-internal and and company-facing ethics and compliance procedures, guidelines, and policies.

Project ManagementData AnalysisHR ManagementAnalytical SkillsComplianceInterpersonal skillsExcellent communication skillsWritingRisk Management

Posted 3 days ago

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