Twilio

👥 5001-10000💰 $378,215,525 Post-IPO Equity over 3 years ago🫂 Last layoff about 1 year agoMessaging SMS Mobile Apps Enterprise Software Software📈 Public Company

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Twilio is a cloud communications platform that enables developers to integrate various communication methods, such as voice, messaging, and video, into their applications. The company provides APIs to facilitate seamless interactions between businesses and their customers.

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Jobs at this company:

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🔥 Junior Telecom Regulatory Compliance Counsel

Posted about 3 hours ago

📍 United Kingdom, Ireland

🔍 Telecommunications

🔧 Requirements

2--5+ years of post-qualification legal experience in telecommunications law and regulation (or, 2--5+ years of post-qualification legal experience in law or regulation from another highly regulated industry).
Qualified to practice in an EU jurisdiction, the UK, or another common law jurisdiction (assuming a training period of 2 years) (common law jurisdiction preferred).
In-house, government or law firm experience advising on telecommunications law and regulation (or law and regulation from another highly regulated industry) and the development of compliance strategies, governance, and frameworks, ideally across multiple jurisdictions.
Experience developing, evaluating, and maintaining programs that ensure regulated products and services comply with laws, regulations and industry standards.
Experience managing and driving the completion of compliance projects and partnering effectively with cross-functional teams (both across the legal department and in the Business Unit).
Excellent written and verbal communication, time management, problem solving, investigative skills, attention to detail, and proven ability to work independently and be action-oriented.
Demonstrated ability to work in a collaborative, fast-paced environment and make sound judgment under tight deadlines.

💡 Responsibilities

Serve as a trusted partner, and provide strategic, actionable guidance and legal advice, to senior colleagues in the team and leadership and cross-functional stakeholders on relevant legal and regulatory aspects of the business.
Oversee and ensure compliance with telecom regulations, rules and industry standards including providing legal advice to product and operations teams.
Respond promptly to legal requests and questions from the business and other stakeholders, including at the executive level, summarizing, and communicating regulatory requirements in a clear, concise, succinct and business friendly way.
Collaborate with the compliance function, policy and other legal colleagues on regulatory engagement strategy.
Lead or Support internal and external regulatory meetings.
Advise and support business unit leadership on the development, maintenance, and documentation of regulatory reporting requirements.
Manage responses to regulatory communications, enforcement actions, and other government inquiries and consultations.
Advise, influence, and coordinate the development of company views on telecommunications regulatory matters in conjunction with policy colleagues.
Advise the business in market access and licensing activities.
Identify key regulatory risks and opportunities and champion informed risk taking and innovation.
Provide end-to-end analysis and support to ensure compliance in the countries where Twilio offers or intends to offer services.

Cross-functional Team LeadershipAnalytical SkillsProblem SolvingAttention to detailWritten communicationComplianceExcellent communication skillsActive listeningRisk ManagementStrategic thinking

Posted about 3 hours ago

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🔥 Crisis & Continuity Advisor

Posted 1 day ago

📍 British Columbia, Alberta, Ontario, Canada

🧭 Full-Time

💸 129000.0 - 163000.0 CAD per year

🔍 Crisis Management, Operational Resilience

🔧 Requirements

5+ years in the private sector, or 3+ years in the public sector with 2+ years in the private sector
Strong knowledge of operational risk frameworks and regulatory requirements
Experience in leading in a crisis
Excellent written and verbal communication skills
Strong analytical and problem-solving skills
Exceptional communication and interpersonal skills

💡 Responsibilities

Support the development and implementation of a crisis management framework
Collaborate with business units to assess operational resilience requirements
Lead the design and implementation of business continuity plans
Establish metrics to monitor operational resilience initiatives
Develop and deliver crisis management training and simulations
Collaborate with stakeholders to ensure effective response to disruptive events
Prepare and present reports on operational crisis management progress

Communication SkillsAnalytical SkillsRisk ManagementStakeholder management

Posted 1 day ago

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🔥 Onboarding Operations Specialist L1

Posted 1 day ago

📍 Colombia

🧭 Full-Time

🔍 Telecommunications

🔧 Requirements

3+ years experience in technical customer operations
Experience configuring and operating various systems and software tools like JIRA, Zendesk
Strong organizational and prioritization skills
Comfortable with data analysis and interpretation
Bachelor’s Degree or equivalent experience

💡 Responsibilities

Process RCS onboarding requests
Project manage complex requests from customers
Design and optimize processes for customer experience
Collaborate with Product and Engineering teams

Project ManagementData AnalysisJiraComplianceTechnical support

Posted 1 day ago

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🔥 Billing Operations Analyst

Posted 1 day ago

📍 India

🧭 Full-Time

🔧 Requirements

Strong experience in Billings/Revenue/Order to Cash
Experience with NetSuite, Zuora, and Salesforce is advantageous
Advanced Excel user for handling large data sets

💡 Responsibilities

Maintain Revenue Team external customer email
Participate in month end close
Assist in development of financial controls

Data AnalysisSalesforce

Posted 1 day ago

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🔥 Staff, Technical Program Manager

Posted 1 day ago

📍 Ireland

🧭 Full-Time

🔍 Information Security

🔧 Requirements

8+ years of project management experience in InfoSec
Experience with Agile methodologies
Excellent ability to manage multiple projects
High-level understanding of information security domains
Demonstrated experience in structured change management
Excellent verbal and written communication skills

💡 Responsibilities

Project manage multiple initiatives from inception to completion
Coach functional teams to enable value delivery
Leverage project management principles for best practices
Ensure stakeholder satisfaction and monitor project performance
Manage risks and lead teams to remove impediments
Facilitate decision-making and run productive meetings

Project ManagementAgileCybersecurityCommunication SkillsRisk ManagementStakeholder managementChange Management

Posted 1 day ago

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🔥 Senior Integrated Marketing Campaigns Manager

Posted 3 days ago

📍 Ontario, British Columbia or Alberta, Canada

💸 142800.0 - 178500.0 CAD per year

🔧 Requirements

8+ years of experience in global campaign management, integrated marketing, or demand generation within a B2B or SaaS environment.
Strong project management skills, with experience managing multiple workstreams and cross-functional teams.
Proven ability to drive global marketing campaigns and manage multiple workstreams simultaneously.
Hands-on experience with marketing and sales enablement tools (e.g., Salesforce, Marketo, 6sense, Outreach/Salesloft or similar, Airtable).
Ability to work across time zones and coordinate with international teams.
Excellent communication and stakeholder management skills, ensuring clarity and accountability across teams.
Interest in using your skills to create positive social impact, and preferably have some volunteer or professional experience with the social impact sector.

💡 Responsibilities

Translate campaign strategy into actionable workstreams, collaborating with campaign owners, PMM, content, brand, and sales.
Develop detailed timelines and ensure deliverables are met on time and at the highest quality.
Be the “Owner” as the central point of integration and coordination across multiple global teams, ensuring alignment and accountability.
Work closely with cross-functional teams to ensure campaign elements—such as messaging, content, creative, and GTM plans—are executed at a high quality and on time.
Proactively identify roadblocks and mitigate risks to keep campaigns on track - must be vocal when deliverables are at risk and hold team members accountable for their ownership areas.
Drive clarity on responsibilities and expectations for all campaign contributors.
Oversee campaign-related marketing and sales tech stack, ensuring tools are optimized for execution and insights.
Drive adoption of campaign assets and ensure sales teams are enabled with the right tools, messaging, and follow-up materials.
Coordinate training and enablement sessions for sales teams on new campaigns and plays.
Partner with analytics and marketing ops teams to assess campaign performance, pipeline impact, and areas for improvement.
Synthesize key insights and present findings to stakeholders to inform future campaigns.
Continuously refine processes and best practices for campaign execution and sales enablement.

Project ManagementBusiness IntelligenceData AnalysisSalesforceProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationAccount ManagementSales experienceMarketingStakeholder managementSaaSBudget management

Posted 3 days ago

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🔥 Senior Manager, Government Relations and Public Policy, EMEA

Posted 3 days ago

📍 United Kingdom, Ireland

🧭 Full-Time

🔍 Technology, Public Policy

🔧 Requirements

At least 12 years of relevant public policy experience
Bachelor's Degree or equivalent experience
Understanding of EU politics and policy processes
Ability to work independently and collaboratively
Critical thinking and project management skills

💡 Responsibilities

Monitor and track policy developments in EMEA
Analyze policy relevance and communicate with stakeholders
Contribute to policy positions and engagement strategy
Build relationships with internal and external stakeholders
Participate in trade association meetings and events

Analytical SkillsRelationship buildingStakeholder managementStrategic thinking

Posted 3 days ago

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🔥 Solutions Architect

Posted 5 days ago

📍 Colombia

🔍 Software Development

🔧 Requirements

Experience delivering technical engagements as projects in a consultation environment
Able to deal with variety of customers ranging from timeline-driven project managers, sophisticated marketers, technical engineers, and strategic business partners
Strong time management skills and are organized and detail obsessed
Love for explaining technical concepts and the moment where you see things “click”
Can write SQL queries and have experience with data architecture
Experience with cloud and data warehouse technologies (i.e. Snowflake, Databricks, AWS, Google Cloud)
Have solid client-side Javascript skills and experience working with APIs and server-side language
5+ years of relevant experience

💡 Responsibilities

Help customers instrument Segment APIs across their stack (web, mobile, server) and enhance the value generated from the many end tool and warehouse integrations Segment supports
Complete on-boarding engagements within budget and scope
Design a data structure that will gracefully flow downstream into integrations or SQL warehouses
Guide customers on syncing event and profile data to cloud data warehouses, and skills in audience segmentation with warehouses using relational database structures
Develop and iterate on internal processes to ensure consistency across our on-boarding engagements
Work closely with the product team to improve customer success across our entire platform
Become a guide on the code base and functionality of the Segment platform, libraries, and integrations. And help improve it!

AWSSQLCloud ComputingJavascriptCommunication SkillsTime ManagementClient relationship management

Posted 5 days ago

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🔥 Executive Business Partner

Posted 5 days ago

📍 Colombia

🧭 Full-Time

🔧 Requirements

5+ years experience supporting executives
Superior attention to detail
Experience with domestic and international travel planning
Proficient in G-Suite, Zoom, Slack
Strong communication skills

💡 Responsibilities

Manage executives' schedules and meeting requests
Plan international multi-day team onsite meetings
Coordinate travel arrangements and expenses
Build relationships with executives’ direct reports
Draft presentations and take meeting notes

Project ManagementCommunication SkillsAttention to detailOrganizational skillsTime ManagementCross-functional collaboration

Posted 5 days ago

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🔥 Manager, KYT Operations

Posted 6 days ago

📍 Estonia

🔍 Telecommunications

🔧 Requirements

5+ years experience in leading operational teams
Expertise at prioritizing and executing multiple projects simultaneously and keeping others on track. You’re thorough and organized to the extreme.
Drive toward continuous improvement of compliant traffic through fulfilling carrier requirements and analyzing data.
A demonstrated ability of experience in threat detection and pattern recognition.
Project manage our existing workflows to identify and remove bottlenecks. You will be responsible for decreasing non-compliant and fraudulent traffic on our platform.
Design dashboards for operational and system health metrics and service levels
Help to define and manage the project roadmap (e.g., timing, sequencing, prioritization) to optimize for operational efficiency and customer satisfaction.

💡 Responsibilities

Lead one of the EMEA-based Know Your Traffic Operations teams, which is responsible for ensuring messaging traffic on Twilio’s platform is compliant with Twilio’s Acceptable Use Policy and/or Messaging Policy, as well as with current carrier and telecommunications provider guidelines.
Hire and develop team members to ensure the team can successfully prevent fraudulent and unwanted communications across our platform utilizing a combination of manual and automated tools, internal and third-party, to detect patterns, conduct investigations, and update our systems to prevent future threats
Ensure your teams deliver excellent performance against operational targets and regularly assess your team’s ability to achieve performance goals and objectives.
Create compelling reports using tools such as Looker, Tableau, or similar business intelligence tools, and speak to those reports at the leadership level.
Deep project management skills. Must be able to effectively plan, organize and drive projects to completion, including cross-functional teams over whom you do not have direct authority.
Ability to learn and master aspects of complicated processes and systems. You can apply the principles of operational excellence to optimize Twilio’s operational processes while improving quality, customer satisfaction, and productivity.
Excellent written and verbal communications skills - ability to build effective work relationships and influence stakeholders. Ability to write internal and external RFO documents when necessary.

LeadershipProject ManagementSQLBusiness IntelligenceData AnalysisData MiningKibanaPeople ManagementProduct ManagementSalesforceProject CoordinationJiraCross-functional Team LeadershipOperations ManagementTableauRDBMSCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAgile methodologiesRESTful APIsMentoringNegotiationOrganizational skillsWritten communicationComplianceExcellent communication skillsReportingTrainingJSONRelationship managementRisk ManagementData visualizationStrategic thinkingTechnical supportData analyticsDebuggingCustomer Success

Posted 6 days ago

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