Technical Support Engineer L2

Posted 3 days agoViewed

📍 Location: India (Karnataka, Maharashtra, New Delhi, Tamil Nadu, Telangana), IST

🔍 Industry: Software Development

🏢 Company: Twilio👥 5001-10000💰 $378,215,525 Post-IPO Equity almost 4 years ago🫂 Last layoff over 1 year agoMessaging SMS Mobile Apps Enterprise Software Software

🗣️ Languages: English

🪄 Skills: Communication SkillsAnalytical SkillsCustomer serviceRESTful APIsWritten communicationTroubleshootingCustomer support

Deep understanding of Email infrastructure such as Mail User Agent(MUA) Message Transfer Agent (MTA)
Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.
Good understanding of protocols - encryption-based Internet security protocol such as SSL, TLS and Communication protocol SMTP.
Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Excellent written and verbal communication skills.
Excellence in task prioritization and evaluation of situational urgency.

Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.

Posted 3 days ago

📍 India

🔍 Software Development

🔧 Requirements

Deep understanding of Email infrastructure such as Mail User Agent(MUA) Message Transfer Agent (MTA)
Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.
Good understanding of protocols - encryption-based Internet security protocol such as SSL, TLS and Communication protocol SMTP.
Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Excellent written and verbal communication skills.
Excellence in task prioritization and evaluation of situational urgency.

💡 Responsibilities

Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Be ready to assist our customers when they need us.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.

Cloud ComputingCustomer serviceRESTful APIsWritten communicationProblem-solving skillsVerbal communicationTroubleshooting

Posted 3 days ago