Apply📍 United States, Canada
🔍 Software Development
- Bachelor's or Master’s Degree in a relevant discipline or equivalent Technical / Business experience required
- 2-4 years relevant work experience Preferred
- Collaborate with design, program management, customer-facing teams, and other stakeholders to help identify and prioritize the most critical research questions guided by customer needs and business objectives
- Work with stakeholders to establish clear metrics for measuring success and track those metrics over time
- Manage recruiting, scheduling, compensation and other logistics for research studies
- Plan and execute research using a variety of methods such as surveys, field research, interviews, concept testing, diary studies, usability testing (remote and in-person), etc
- Partner with product designers and product managers to validate and test design prototypes
- Analyze research data and create actionable insights and recommendations for the team and company to deliver continual customer experience improvements
- Review and integrate analytics data to bring a holistic view to overall research insights
- Share research findings to all levels of the organization through a variety of creative formats (insight decks, videos, etc.) to help our organization maintain a deep understanding and empathy for our customers
- Advocate for the voice of the customer throughout the organization
Data AnalysisUI DesignUser Experience DesignProduct DevelopmentCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAgile methodologiesResearchCross-functional collaborationData visualizationStakeholder managementPrototypingA/B testing
Posted 6 days ago
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