Phone Numbers Operations Specialist 1

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Requirements:

• 1–2 years of experience in BPO, customer campaigns, tech support, customer operations, product operations, customer service, QA or other related areas of customer service.
• Bilingual: Spanish and English proficiency
• Strong organizational skills and ability to manage detailed processes with accuracy.
• Excellent verbal and written communication, both internally and with external partners.
• Comfort working with tools like ticketing systems (Excel, Zendesk, JIRA), spreadsheets, and internal platforms.
• Able to learn quickly, adapt to changing processes, and work independently while collaborating cross-functionally.
• Customer-centric mindset with strong attention to detail and a proactive attitude.

Responsibilities:

• Manage inbound porting requests with care, urgency, and accuracy.
• Collaborate with a diverse team of engineers, support agents, product managers, and carrier partners.
• Proactively share insights, documentation, and solutions.
• Maintain accurate records of porting workflows, number hosting cases, escalations, and system usage.
• Follow industry and regulatory standards in number portability and telecom compliance.
• Take initiative in solving problems and navigating complexity.
• Identify recurring issues and inefficiencies in porting and hosting operations.
• Aim to exceed SLAs and continuously look for ways to optimize how we execute core operations.