Program Manager, Ethics & Compliance

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Requirements:

• 4+ years of ethics and/or compliance experience, including in-house experience managing ethics and compliance programs, or similar relevant experience;
• Outstanding organization and project management skills, including a demonstrated ability to work on individual requests while driving forward on longer-term, strategic projects;
• Strong writing ability.

Responsibilities:

• Strategically assess and evolve how the Ethics and Compliance team receives, reviews, and advises employees on requests for ethics guidance, with the goal of continually improving the fairness, rigor, consistency, personalization, and timeliness of our advice;
• Critically and creatively measure the effectiveness of our ethics and compliance program’s various initiatives, including our training curriculum and approaches;
• Drive ethics and compliance project management initiatives by collaborating effectively across the business, including with our risk management, compliance, operations, and enterprise application teams;
• Manage our Conflicts of Interest Disclosure program, including by: corresponding with requestors; partnering with our Senior Managing Counsel, Ethics and Compliance to review requests, apply relevant policy, and provide written and verbal advice to requestors; and rigorously designing, implementing, and improving data collection and analysis processes to enable data-driven insights;
• Manage our Ethics Hotline program, including by: corresponding with reporters; working with our Senior Managing Counsel, Ethics and Compliance, and other partners to review and investigate complaints, draft investigation reports, and recommend disciplinary actions, as necessary; and analyzing report data to identify potential trends and mitigate risk;
• Partner with our Senior Managing Counsel, Ethics and Compliance to provide our employees with timely, personalized guidance on other day-to-day ethics and compliance matters, including: gifts and hospitality; vendor and supplier issues; and engagement with government officials and state-owned enterprises;
• Collaborate with internal stakeholders to build and deliver effective and engaging company-wide and role-based ethics and compliance trainings;
• Help educate senior management, other business stakeholders, and Twilio’s Board on ethics and compliance program trends and outcomes, including by building engaging presentation materials highlighting data-driven insights;
• Develop team-internal and and company-facing ethics and compliance procedures, guidelines, and policies.