Account Manager - Pod

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Requirements:

• Experience in consultative sales with a track record of achieving financial goals in a high-impact role.
• Strong ability to collaborate across teams and regions to drive collective success.
• Exceptional ability to understand and diagnose the unique needs of institutional clients, providing value-driven solutions.
• Strong written and verbal communication skills, with an emphasis on crafting tailored messaging and building lasting client relationships.
• Ability to work independently and manage your own book of business with a proactive and entrepreneurial mindset.
• Proven experience in leading data-driven negotiations, finding opportunities for growth, and creating win-win outcomes.

Responsibilities:

• Own & Grow Accounts: Manage a diverse portfolio of 150-250 institutional accounts, driving measurable revenue growth and exceeding targets.
• Strategic Leadership: Collaborate with internal teams (POD members) to develop comprehensive, forward-thinking account plans and revisit strategies to ensure continuous success throughout the year.
• Data-Driven Insights: Leverage customer usage data and performance trends to evaluate account health, proactively addressing challenges and opportunities for growth.
• Renewals & Negotiations: Lead the negotiation of renewal agreements, ensuring terms are mutually beneficial while meeting internal revenue goals and compliance requirements.
• Cross-Selling & Upselling: Identify opportunities to cross-sell and upsell Wiley’s full portfolio by understanding the unique needs of each institution and offering tailored solutions.
• Customer Research: Continuously research and analyze client organizations to understand their strategic goals and provide solutions that align with their mission and vision.
• Build & Expand Relationships: Cultivate and deepen relationships with key decision-makers, influencers, and stakeholders at client institutions to ensure ongoing satisfaction and long-term partnership.
• Data-Driven Negotiations: Navigate complex negotiations with a strategic, consultative approach to secure win-win agreements and achieve favorable outcomes.
• CRM Excellence: Maintain an accurate, up-to-date pipeline in CRM systems, providing timely forecasts and insights to leadership.
• Cross-Functional Collaboration: Work seamlessly with customer success, sales operations, editorial, and other teams to deliver an exceptional customer experience.
• Industry Presence: Represent Wiley at conferences and industry events, showcasing our innovations and building brand awareness.