Key Account Manager

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Requirements:

• Minimum of 10 years of work experience in account management or sales, with a proven track record of managing and growing key accounts
• Strong relationship-building and communication skills.
• Ability to understand customer needs and provide tailored solutions.
• Excellent negotiation and problem-solving skills.
• Proficiency in CRM systems and sales management software.
• High attention to detail and accuracy.
• Ability to build long-term relationships with the clients
• Ability to adapt to changing industry trends and regional demands
• Use of AI to enhance productivity.

Responsibilities:

• Build and maintain strong, long-term relationships with Tier 1 customers.
• Gain a deep understanding of their needs, goals, and challenges to offer customized solutions.
• Identify opportunities to cross-sell or upsell additional products and services, such as digital eBooks and print solutions.
• Serve as the primary point of contact for assigned accounts, ensuring clear communication and prompt issue resolution.
• Oversee smooth onboarding processes and drive high customer retention.
• Identify and target prospective high-value customers within the assigned region or segment.
• Develop and execute strategies to win new business from strategic accounts.
• Work closely with the marketing team to leverage leads and convert them into new opportunities.
• Provide regular updates to the National Sales Head on account performance in CRM system, pipeline progress, and key metrics.
• Analyze customer data to identify trends, opportunities, and risks.
• Share market, competitor insights with sales, product and marketing teams regularly