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Customer Success Specialist

Posted 1 day agoViewed

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💎 Seniority level: Middle, 3+ years

📍 Location: United States of America

🔍 Industry: Digital commerce solutions

🏢 Company: ext_non_us

⏳ Experience: 3+ years

🪄 Skills: LeadershipProject ManagementSalesforceCross-functional Team LeadershipCommunication SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceAgile methodologiesMentoringNegotiationAccountingWritten communicationMS OfficeAccount ManagementVerbal communicationReportingTrainingClient relationship managementBudgetingCross-functional collaborationRelationship managementSales experienceTeam managementStakeholder managementCRMFinancial analysisCustomer supportCustomer Success

Requirements:
  • Demonstrated success in working with teams and driving results to achieve targets.
  • Strong relational skills to positively communicate with people from diverse backgrounds and experiences.
  • Background with operational effectiveness, including navigating ambiguity, budgeting exercises, and meeting operational objectives.
  • Experience identifying, innovating, and implementing best practice techniques and interventions.
  • Communication skills that create positive impact and engagement (written, verbal and presentations)
  • Experience in MSFT Excel, Word, PowerPoint, and CRM tools (preferably Salesforce).
  • Strong problem-solving abilities and adaptability.
  • Proactive and self-motivated mindset with a passion for delivering an exceptional client experience.
  • Proficiency in virtual communication tools such as MSFT Teams or Zoom.
  • Detail oriented with ability to identify potential issues, recommend and implement resolution plans
  • Ability to multi-task; high energy; strong sense of ownership; strong sense of urgency; ability to improvise; good problem-solving skills; ability to respond in a crisis; ability to rally a team; proven leadership skills
Responsibilities:
  • Work with Account Executives to deliver Revenue and New Orders through quoting, communication to existing customer, organization of priorities for existing customer, and invoicing
  • Focus on Accounts receivable, customer support, Renewals, services to ensure timely receivables.
  • Maintain customer heat map, customer org map, customer priorities, and detailed SFDC optimization.
  • Develops and manages customers activities and internal teams providing vision and direction needed to execute operating plans.
  • Participates in organizational design work to continuously assess program strengths, while identifying areas for improvement client engagement process.
  • Collaborates with support teams and corporate staff regarding issues and projects relevant to operational support and client experience.
  • Owns the internal communication with all stakeholders, ensuring effective client communications.
  • Ensures curriculum and interventions are in alignment.
  • Manages programmatic schedule and services to ensure the efficiency and efficacy of client progression.
  • Identifies and implements best practices to increase overall operational effectiveness.
  • Facilitates team and interdepartmental training and meetings, to maintain precise process flow and ensure consistency of services.
  • Produces reports of program status throughout the client’s life cycle.
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