Pearl

Pearl is an online shop for electronics, PC, and office accessories.

251-500 employees

Founded 1989

E-Commerce

Private Company

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E-Commerce Sports

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions52

Work From Anywhere in LATAMFull-TimeHealthcare technologyPosted

IT & Clinical Systems Support Specialist

Serve as the first point of contact for provider technology and system issues.
Troubleshoot user access, permissions, scheduling, and workflow issues in clinical applications such as Healthie and DoseSpot.
Build and maintain a process for providers to submit, track, and escalate support requests.
Create, modify, and deactivate provider and employee accounts during onboarding and offboarding.
Confirm required systems are ready before providers start seeing patients and remove access promptly during offboarding.
Provide first-line support for Google Workspace, Slack, Zoom, MFA, browsers, and business software.
Monitor, prioritize, resolve, and follow up on support requests and escalations through closure.
Write and update SOPs, checklists, troubleshooting guides, and system documentation.
Identify recurring issues and recommend fixes or automations.
Follow HIPAA, privacy, and information security policies and escalate suspected incidents.

Google WorkspaceSlackHIPAA

Showing 1 of 52 positions

About Pearl Talent

Pearl Talent empowers global talent by connecting them with leading US and EU startups, leveling the playing field for ambitious professionals worldwide. We bridge opportunity gaps, pairing the top 1% of talent from emerging markets like the Philippines and Latin America with companies backed by top-tier investors like Y Combinator and a16z. Our clients have collectively raised over $5 billion, driving innovation in diverse sectors. We offer both managed services and direct placement, enabling businesses to scale efficiently and individuals to build long-term, impactful careers.

How We Work

Pearl Talent is a fully remote-first company, emphasizing flexibility and global collaboration. We cultivate a culture of growth, challenging team members to take ownership and make a tangible impact. Decision-making prioritizes clear communication and collective problem-solving. We embrace AI tools to enhance workflows and efficiency, fostering a forward-thinking environment where continuous learning is key.

Why Join Us

Connect with visionary US and EU founders, building long-term, impactful careers.
Grow professionally with direct mentorship from international industry experts and continuous learning resources.
Work in a fully remote environment with flexible schedules and unlimited PTO for internal roles.
Contribute to a mission that levels global opportunity, placing top talent with high-growth startups.
Collaborate with a diverse, international team and engage in global networking.

Benefits & Perks

Competitive salary based on experience and skills.
Fully remote work – work from anywhere.
Generous PTO in accordance with company policy.
Direct mentorship from international industry experts.
Ongoing access to resources for professional growth.
Global networking opportunities.
Health coverage (HMO) after 3 months for full-time employees in the Philippines.
Monthly performance bonus (for internal roles).
Annual team retreat (for internal roles).
Unlimited PTO (for internal roles).

Tech Stack

mobilewidgetspayment

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