- Act as first line of contact for patient inquiries across platforms—EHR, secure chat, phone, and messaging
- Respond to inbound patient messages and communications promptly and empathetically
- Educate patients about telehealth services, clinical trials, and specialty care options
- Guide patients through platform usage, study protocols, and care processes with clarity
- Handle scheduling, appointment coordination, prescription management, and follow-ups
- Conduct initial outreach to patients interested in clinical trials or specialty care services
- Manage prior authorizations, insurance coordination, and healthcare system navigation
- Accurately log patient interactions, details, and progress in CRM and EHR systems
- Serve as Medical Scribe documenting patient encounters and physician notes in EMR
- Collaborate with operations, recruitment, clinical, product, and documentation teams
SalesforceProblem SolvingCustomer service+6 more