Community Relationship Manager

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Requirements:

• 1–2 years of experience in online community engagement, sales support, or customer success
• Friendly, approachable, and confident communicator with emotional intelligence
• Strong follow-up discipline and attention to detail in a remote environment
• Familiar with CRMs, social platforms, and engagement tools (e.g., Go High Level, Facebook Groups, Slack, Zoom)
• Available evenings and weekends, with flexibility throughout the week to balance the schedule
• Self-motivated, creative, and genuinely excited to help others succeed
• A natural nurturer who can spot potential and guide prospects toward decision-making

Responsibilities:

• Engage daily with leads and clients inside our online community platforms (e.g., Facebook groups, private portals, CRMs)
• Nurture long-term relationships with leads who are not yet ready to transact
• Build trust through consistent communication via calls, messages, comments, and event participation
• Monitor sentiment, interest, and trends within the community to proactively surface high-quality opportunities
• Coordinate with the Sales Transaction Manager to pass off qualified, conversion-ready leads
• Maintain accurate notes, stages, and follow-up cadences inside Go High Level
• Respond to DMs, group comments, and community questions in real-time
• Support and/or host occasional live virtual events and trainings to spark engagement
• Be the “voice of the community” internally—bringing forward customer insights and feedback