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Xapo Bank

👥 251-500AccountingBitcoinFinancial ServicesBanking💼 Private Company
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Xapo Bank is a financial institution dedicated to providing innovative banking solutions, focusing on customer satisfaction and support, as evidenced by their current job opening for a Customer Success Graduate Trainee.

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Jobs at this company:

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🔥 Customer Success Advisor - LATAM (Remote - Work from Anywhere)
Posted 8 days ago

📍 LATAM

🧭 Full-Time

🔍 Banking

  • Strong communication skills in both verbal and written form, in English and Spanish or Portuguese.
  • Based within the LATAM time zones.
  • Bachelor’s degree or equivalent.
  • Strong customer facing experience in either crypto or traditional banking.
  • Ability to translate complex/technical issues into easy to understand language.
  • Strong attention to detail and analytical skills.
  • Driven, self-motivated, collaborative team player.
  • Technical experience supporting customer support systems or specialized applications like Kustomer is a plus.

  • Service will extend across all channels including in-app live chat, phone, email, and video call.
  • Ensure customers enjoy seamless support during onboarding and throughout their journey.
  • Maximize conversions and customer base growth through relationship building.
  • Address customer pain points and accumulate feedback for product improvement.
  • Work with Account Managers on outreach efforts and conduct month-end/year-end processes.

Data AnalysisCustomer serviceFluency in EnglishStrong communication skillsMarket ResearchTechnical supportCRMCustomer Success

Posted 8 days ago
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🔥 Graduate Incident Manager (Remote - Work from Anywhere)
Posted about 1 month ago

📍 Gibraltar

🧭 Full-Time

🔍 Banking

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
  • Basic understanding of IT service management principles (familiarity with ITIL is an advantage).
  • Interest in IT infrastructure, incident management tools, and monitoring software.
  • Strong written and verbal communication skills.
  • Detail-oriented approach with eagerness to learn and solve problems.
  • Ability to work well within a team environment.

  • Ensure incidents are reported and classified properly.
  • Learn and apply escalation protocols efficiently.
  • Assist with stakeholder notifications and status updates.
  • Collaborate with teams to recover incidents and restore services.
  • Document incidents including metrics and lessons learned.
  • Track and analyze incident data for reporting.
  • Create monthly and quarterly incident reports to identify trends.
  • Work closely with technical teams for proactive problem-solving.
  • Provide feedback for process improvements.

Data AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsTime ManagementWritten communicationDocumentation

Posted about 1 month ago
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🔥 General Interest - Future Consideration
Posted 2 months ago

📍 40+ countries

🧭 Full-Time

🔍 Banking

  • Risk is inherent in all of our business activities and managing risk well is the responsibility of every Xapien.
  • Xapo prioritizes consumer protection and adheres to regulatory requirements by ensuring accountability for principles of fair treatment, transparency, and ethical conduct in customer interactions.

  • Although we are headquartered in Gibraltar, this is a full time, 100% remote position.
  • Don't see the right role for you on our website at this time? Submit your resume to this posting for future consideration!
Posted 2 months ago
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🔥 Data Engineer (Remote - Work from Anywhere)
Posted 2 months ago

📍 Gibraltar

🧭 Full-Time

🔍 Fintech or the crypto market

  • 5+ years of data engineering experience, with a proven track record in a senior role.
  • Strong proficiency in Python, with experience in developing SDKs or similar toolsets.
  • Strong proficiency in SQL and experience with relational and noSQL databases.
  • Deep knowledge of the GCP stack (BigQuery, Cloud Functions, Datastream, Dataflow, Vertex AI, Data Catalog, etc.) and familiarity with medallion architectures.
  • Extensive experience in batch and streaming data pipelines.
  • Demonstrated experience in designing and implementing automated data governance and data quality frameworks.
  • Excellent leadership and communication skills.
  • Methodical and logical problem-solving with accuracy and attention to detail.
  • Experience with Terraform and infrastructure as code principles is a plus.
  • Prior experience in fintech or the crypto market is preferred, offering a nuanced understanding of the unique challenges and opportunities in these sectors.

  • Develop and optimise our Data Platform on GCP, ensuring scalability, reliability, performance, and security.
  • Extend our proprietary Data Platform SDK and data infrastructure/pipelines, promoting automation and software development best practices.
  • Implement cutting-edge solutions to improve our automated data governance and data quality frameworks, ensuring data integrity and compliance.
  • Collaborate with cross-functional teams to understand data needs, deliver custom solutions, and support data-driven decision-making.
  • Build self-serve data products for internal customers.
  • Contribute to strengthening Xapo’s data culture and support engineers using the self-serve tools in the Data Platform.

LeadershipPythonSoftware DevelopmentSQLGCPData engineeringNosqlCommunication SkillsCollaborationProblem SolvingTerraform

Posted 2 months ago
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🔥 Customer Success Advisor
Posted 4 months ago

📍 Gibraltar

🧭 Contract

🔍 Fintech, Banking, Blockchain

  • Exceptional communication skills, both verbal and written.
  • Exceptional interpersonal skills and networking ability.
  • Strong command of both English and Spanish languages.
  • Ability to simplify complex/technical issues for clients.
  • Strong attention to detail and analytical skills.
  • Empathy and passion for delivering excellent service to clients.
  • Driven, self-motivated, collaborative, and highly flexible.
  • Self-learner, and an avid problem-solver.
  • Knowledge of Bitcoin and Fiat currency payment rails.
  • Well-versed in local and regional knowledge.

  • Liaise with suppliers, maintain canteen and stationery stock levels, process supplier invoices, and handle vendor onboarding.
  • Manage the HQ Onsite Calendar, assist with Visa applications, book catering, and ensure necessary resources are available for events.
  • Assist in planning and delivering events and entertaining VIP visits.
  • Support the HQ Support Manager with unplanned tasks from daily operations.

BlockchainBusiness DevelopmentCommunication SkillsAnalytical SkillsProblem SolvingAttention to detailEmpathy

Posted 4 months ago
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