Xapo Bank

👥 251-500 Accounting Bitcoin Financial Services Banking💼 Private Company

Xapo Bank is a financial institution dedicated to providing innovative banking solutions, focusing on customer satisfaction and support, as evidenced by their current job opening for a Customer Success Graduate Trainee.

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Jobs at this company:

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🔥 Website Specialist (Remote - Work from Anywhere)

Posted about 21 hours ago

📍 40+ countries

🧭 Full-Time

🔍 Crypto industry

🔧 Requirements

Proven experience in website management, digital marketing, or related roles in the crypto industry.
Demonstrated expertise in website optimization, analytics, and SEO strategies.
Proficiency with web analytics tools (e.g., Google Analytics, Amplitude), CDPs (e.g., Segment), BI tools, and Google Tag Manager.
Fluent in technical SEO principles.
Strong analytical mindset with actionable strategies.
Experience in creating performance reports for website and SEO metrics.
Ability to align website strategy with broader business objectives.
Experience working cross-functionally with product, engineering, and marketing teams.
Knowledge of UX/UI principles.
Familiarity with web development technologies is a plus.

💡 Responsibilities

Develop and execute the strategy for optimizing Xapo’s website.
Work closely with product and engineering teams to improve website analytics tracking.
Apply technical SEO principles to enhance organic search rankings.
Monitor website performance and provide data-driven recommendations.
Create detailed reports on site and SEO performance.
Utilize CMS to manage website content.
Enhance UI/UX for a better user experience.
Collaborate with the design team for design integrations.
Leverage web analytics tools to track performance.
Web development skills are a plus.

HTMLCSSJavascriptGoogle AnalyticsAmplitude AnalyticsSEO

Posted about 21 hours ago

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🔥 VP of Risk (Remote Work from Anywhere)

Posted 13 days ago

📍 Gibraltar

🧭 Full-Time

🔍 Banking and financial services

🔧 Requirements

Bachelor’s degree in Finance, Economics, Risk Management, or a related field (MBA or advanced degree preferred).
7+ years of executive-level experience in financial risk management within the banking or financial services sector.
Proven ability to design and implement comprehensive financial risk management frameworks.
Deep understanding of Basel frameworks, ICAAP, ILAAP, and other regulatory risk standards.
Strong analytical skills with a focus on data-driven insights.
Knowledge of crypto finance and related regulations is highly desirable.
Exceptional communication and stakeholder management skills.
Strong written and verbal communication skills in English.
Robust analytical capabilities and a proactive problem-solving approach.
Ability to thrive in a dynamic, fast-paced environment.

💡 Responsibilities

Develop and implement financial risk management strategies, policies, and frameworks that safeguard Xapo Bank’s financial stability.
Lead and mentor a high-performing team of risk professionals.
Oversee the identification, measurement, and monitoring of key financial risks.
Collaborate with the Executive Leadership team on risk management priorities.
Design and execute effective financial risk mitigation tools and techniques.
Analyze risk data and market trends for informed decision-making.
Maintain oversight of stress testing, scenario analysis, and capital adequacy planning.
Establish metrics, key risk indicators (KRIs), and reporting mechanisms.
Act as a trusted advisor to senior leadership on risk-related matters.
Foster relationships with regulators, auditors, and industry bodies.

Data AnalysisComplianceRisk ManagementStakeholder managementFinancial analysisData modeling

Posted 13 days ago

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🔥 Affiliate and Influencer Marketing Manager (Remote - Work from Anywhere)

Posted 13 days ago

📍 Gibraltar

🧭 Full-Time

🔍 Fintech or cryptocurrency

🔧 Requirements

Proven expertise in affiliate and influencer marketing, particularly within fintech or cryptocurrency.
Strong understanding of influencer marketing strategies and techniques.
Proficiency in data analysis to generate actionable insights.
In-depth knowledge of Bitcoin and cryptocurrency ecosystems.
Hands-on experience with analytics tools (e.g., Google Analytics, BI dashboards).
Comprehensive knowledge of social media platforms.
Excellent communication and negotiation skills.
Proven ability to collaborate with cross-functional teams.

💡 Responsibilities

Develop and implement affiliate and influencer strategies that align with acquisition and brand objectives.
Identify and onboard credible affiliates and influencers.
Build and manage relationships with affiliates, influencers, and agencies.
Negotiate rates and partnership terms.
Track and analyze channel performance in collaboration with the Data team.
Stay informed about trends in affiliate and influencer marketing, especially in crypto.
Collaborate with Content, Community, and Growth Marketing teams.
Oversee content planning and creative assets.

BlockchainBusiness IntelligenceData AnalysisGoogle AnalyticsMarketingDigital Marketing

Posted 13 days ago

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🔥 Head of Content (Remote - Work from Anywhere)

Posted 15 days ago

📍 Gibraltar

🧭 Full-Time

🔍 Fintech

🔧 Requirements

Crypto-native with proven leadership experience in fintech content strategy and production.
Skilled in creating all forms of content, including video, from concept to completion.
Demonstrated ability to develop long-term content strategies aligned with business goals and market dynamics.
Strong leadership skills to manage and inspire a content team while collaborating effectively with other departments.
Exceptional ability to produce engaging, effective content that resonates with our target audience.

💡 Responsibilities

Develop and execute a comprehensive content strategy aligned with company goals, target audience needs, and market trends.
Oversee the creation of high-quality content across various platforms, including websites, blogs, infographics, ads, social media, email, and video.
Maintain editorial standards to ensure all content is accurate, well-written, and adhere to Xapo brand’s tone and messaging.
Design strategies to engage and grow the audience with compelling, valuable content.
Implement effective distribution strategies through SEO, social media, email marketing, and other channels to maximize reach.
Manage content calendars to ensure consistent and timely content production.
Monitor content performance using analytics tools and derive insights to optimize and refine content.

LeadershipContent creationSEO

Posted 15 days ago

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🔥 Accounts Payable Analyst

Posted 19 days ago

📍 Gibraltar

🧭 Full-Time

🔍 Banking

🔧 Requirements

2+ years of accounts payable experience
Previous experience with PO invoices, corporate credit cards, and payroll in a multinational environment
Good knowledge of NetSuite or similar systems such as Oracle or SAP
Ability to work autonomously with little supervision
Analytical and detail-oriented mindset
Proactive focus on process improvement
Excellent command of Excel/Google Sheets

💡 Responsibilities

Handled full cycle accounts payable processing invoices for various subsidiaries
Maintained professional relationships with key vendors to guarantee high service levels
Performed periodic audits of expense reports for compliance
Ensured timely and accurate booking of expenses considering audit requirements
Set up and updated vendor information accurately
Participated in process improvements for accounts payable through automation
Established audit controls for vendor bill reconciliations
Managed weekly payment runs and wire payments to vendors and consultants
Performed month-end closing activities including journal entries
Assisted in internal and external audits by preparing documentation and reports

OracleDocumentationRisk Management

Posted 19 days ago

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🔥 Community Engagement Manager (Remote - Work from Anywhere)

Posted 20 days ago

📍 Gibraltar

🧭 Full-Time

🔍 Fintech, cryptocurrency

🔧 Requirements

Crypto native with proven experience in community management, social media management, or a similar role, within fintech, cryptocurrency, or technology industries.
Deep understanding of fintech, Bitcoin, crypto and blockchain ecosystems.
Fluency in major community platforms such as Discord, Telegram, Reddit, and social media channels like X and LinkedIn.
Proven ability to build and maintain relationships with community members, influencers, and key opinion leaders (KOLs).
Experience organizing online and offline events to boost community engagement.
Strong collaboration skills to work effectively with cross-functional teams.

💡 Responsibilities

Develop and execute a comprehensive community engagement strategy across platforms such as Reddit, X, Discord, Telegram, etc.
Nurture meaningful conversations, address questions, and provide exceptional support to foster a positive community experience.
Organize engaging online and offline community events (e.g., workshops, webinars, hackathons, meetups) to drive community growth and excitement.
Create and moderate online forums, social media groups, and other community platforms to facilitate discussion and engagement.
Identify, onboard, and nurture relationships with community leaders and influencers in the Bitcoin and fintech space.
Collaborate with influencers, advocates, and key opinion leaders (KOLs) to amplify community reach and engagement.
Track and analyze community engagement metrics, using insights to refine strategies and identify growth opportunities.
Monitor community sentiment and stay updated on emerging trends in community management and online engagement strategies.
Encourage user-generated content and foster a sense of belonging within the community.
Educate members about Xapo’s products, fintech trends, and Bitcoin innovations, to drive advocacy and brand loyalty.

BlockchainData Analysis

Posted 20 days ago

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🔥 Customer Success Advisor - LATAM (Remote - Work from Anywhere)

Posted about 1 month ago

📍 LATAM

🧭 Full-Time

🔍 Banking

🔧 Requirements

Strong communication skills in both verbal and written form, in English and Spanish or Portuguese.
Based within the LATAM time zones.
Bachelor’s degree or equivalent.
Strong customer facing experience in either crypto or traditional banking.
Ability to translate complex/technical issues into easy to understand language.
Strong attention to detail and analytical skills.
Driven, self-motivated, collaborative team player.
Technical experience supporting customer support systems or specialized applications like Kustomer is a plus.

💡 Responsibilities

Service will extend across all channels including in-app live chat, phone, email, and video call.
Ensure customers enjoy seamless support during onboarding and throughout their journey.
Maximize conversions and customer base growth through relationship building.
Address customer pain points and accumulate feedback for product improvement.
Work with Account Managers on outreach efforts and conduct month-end/year-end processes.

Data AnalysisCustomer serviceFluency in EnglishStrong communication skillsMarket ResearchTechnical supportCRMCustomer Success

Posted about 1 month ago

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🔥 Graduate Incident Manager (Remote - Work from Anywhere)

Posted 2 months ago

📍 Gibraltar

🧭 Full-Time

🔍 Banking

🔧 Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Basic understanding of IT service management principles (familiarity with ITIL is an advantage).
Interest in IT infrastructure, incident management tools, and monitoring software.
Strong written and verbal communication skills.
Detail-oriented approach with eagerness to learn and solve problems.
Ability to work well within a team environment.

💡 Responsibilities

Ensure incidents are reported and classified properly.
Learn and apply escalation protocols efficiently.
Assist with stakeholder notifications and status updates.
Collaborate with teams to recover incidents and restore services.
Document incidents including metrics and lessons learned.
Track and analyze incident data for reporting.
Create monthly and quarterly incident reports to identify trends.
Work closely with technical teams for proactive problem-solving.
Provide feedback for process improvements.

Data AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsTime ManagementWritten communicationDocumentation

Posted 2 months ago

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🔥 General Interest - Future Consideration

Posted 3 months ago

📍 40+ countries

🧭 Full-Time

🔍 Banking

🔧 Requirements

Risk is inherent in all of our business activities and managing risk well is the responsibility of every Xapien.
Xapo prioritizes consumer protection and adheres to regulatory requirements by ensuring accountability for principles of fair treatment, transparency, and ethical conduct in customer interactions.

💡 Responsibilities

Although we are headquartered in Gibraltar, this is a full time, 100% remote position.
Don't see the right role for you on our website at this time? Submit your resume to this posting for future consideration!

Posted 3 months ago

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🔥 Customer Success Advisor

Posted 5 months ago

📍 Gibraltar

🧭 Contract

🔍 Fintech, Banking, Blockchain

🔧 Requirements

Exceptional communication skills, both verbal and written.
Exceptional interpersonal skills and networking ability.
Strong command of both English and Spanish languages.
Ability to simplify complex/technical issues for clients.
Strong attention to detail and analytical skills.
Empathy and passion for delivering excellent service to clients.
Driven, self-motivated, collaborative, and highly flexible.
Self-learner, and an avid problem-solver.
Knowledge of Bitcoin and Fiat currency payment rails.
Well-versed in local and regional knowledge.

💡 Responsibilities

Liaise with suppliers, maintain canteen and stationery stock levels, process supplier invoices, and handle vendor onboarding.
Manage the HQ Onsite Calendar, assist with Visa applications, book catering, and ensure necessary resources are available for events.
Assist in planning and delivering events and entertaining VIP visits.
Support the HQ Support Manager with unplanned tasks from daily operations.

BlockchainBusiness DevelopmentCommunication SkillsAnalytical SkillsProblem SolvingAttention to detailEmpathy

Posted 5 months ago

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