- Drive planning, coordination, and execution of initiatives across teams and departments.
- Track, support, and enable teams to deliver meaningful impact; establish clear metrics and/or milestones to measure success.
- Facilitate and improve - at a program level - the team practices, workflows, and processes.
- Lead capacity planning exercises, identify gaps and make recommendations for resource allocation or escalation as needed.
- Partner with Product and Technology leadership and program stakeholders to align priorities with strategic objectives and operational realities.
- Proactively identify risks, issues, and cross-functional dependencies (especially with Legal and Communications), and develop management, mitigation or escalation plans.
- Resolve conflicts and ensure smooth collaboration across teams.
- Partner with engineering to evaluate technical tradeoffs, identify architectural risks, and guide decisions that balance speed, scalability, and quality.
- Build and maintain strong relationships with diverse internal and external stakeholders, including the volunteer community where required; communicate effectively, "read the room" and tailor engagement to context.
- Act as a strategic thought partner by asking the right questions, sensing partnership needs, and fostering productive dialogues.
Analytical SkillsOrganizational skillsRelationship building+1 more