Lead Technical Program Manager (Contract)

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Requirements:

• 8+ years of experience in Technical Program Management or a related field, preferably in a product-driven or engineering-led organization.
• Strong systems thinking, organizational, and analytical skills.
• Proven success managing complex, cross-functional programs with multiple stakeholders.
• Expertise in risk management, capacity planning, and strategic alignment.
• Exceptional communication and relationship-building abilities.
• Comfort with ambiguity and a bias for action.
• Experience working with Legal, Communications, and other business-critical functions outside of Product & Technology.

Responsibilities:

• Drive planning, coordination, and execution of initiatives across teams.
• Track, support, and enable teams to deliver meaningful impact; establish clear metrics and/or milestones to measure success.
• Facilitate and improve - at a program level - the team practices, workflows, and processes.
• Lead capacity planning exercises, identify gaps and make recommendations for resource allocation or escalation as needed.
• Partner with Product and Technology leadership and program stakeholders to align priorities with strategic objectives and operational realities.
• Proactively identify risks, issues, and cross-functional dependencies (especially with Legal and Communications), and develop management, mitigation or escalation plans.
• Resolve conflicts and ensure smooth collaboration across teams.
• Build and maintain strong relationships with diverse stakeholders, including the volunteer community where required; communicate effectively, "read the room" and tailor engagement to context.
• Act as a strategic thought partner by asking the right questions, sensing partnership needs, and fostering productive dialogues.
• Manage program-level operations such as scheduling, coordination, reporting, and meeting facilitation.
• Maintain strong documentation and transparent reporting structures, ensuring visibility across all stakeholders.
• Evaluate success against metrics and milestones, and ensure clear communication of that in reporting.
• Conduct training and coaching for program stakeholders on programmatic tools, processes, and best practices.
• Promote understanding and adoption of scalable program management practices across the department.
• Mentor and support other TPgMs.
• Tell the story of complex work streams clearly and simply, highlighting the why, the how, and the impact.
• Serve as an effective nudger—keeping the right level of accountability without micromanagement.