Signpost

👥 101-250💰 $52,000,000 Series D over 5 years agoCRMLocalSaaSCall CenterMarketing AutomationSoftware💼 Private Company
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Signpost empowers local businesses to capture and convert leads, and generate more revenue from their existing customer base through its SaaS platform. Founded in 2010, we're headquartered in New York, United States, and serve a wide range of industries, including home services, where we focus on helping plumbers, electricians, and HVAC technicians manage customer communications. Our tech stack includes cutting-edge technologies like Google Cloud, Cloudflare, and jsDelivr, enabling us to deliver high-performance solutions. We utilize a modern front-end with BootstrapCDN and leverage Google Maps API for location-based services. With a team of 101-250 employees, we foster a culture of freedom and responsibility. Signpost offers a remote-friendly work environment with a hybrid option in Austin. Our customer success team plays a vital role, working closely with clients to maximize the value they receive from Signpost. We're in an active growth phase, with recent acquisitions and partnerships driving our expansion. Signpost's software unit was acquired by Hibu in 2023, and in February 2024 Lucas Wilson joined as new CEO to lead the next phase of growth. We offer competitive wages and benefits including medical, dental, vision, and 401k for full-time employees. Paid Time Off (PTO) is also provided. We seek passionate professionals to contribute to our mission of helping businesses succeed and our recent partnership with Phonely to launch an AI Voice Receptionist demonstrates our commitment to innovation.

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📍 United States

🧭 Full-Time

💸 52000.0 - 63000.0 USD per year

🔍 SaaS

  • A self-starter who knows how to execute.
  • Ability to clearly and effectively communicate with customers, ensuring their questions are addressed.
  • Enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change.
  • Desire to prosper in a culture of freedom and responsibility.
  • Ability to demonstrate good judgment and be the advocate for our customers.
  • A reliable internet source and distraction free work environment.
  • Be the first point of contact with customers.
  • Collaborate with customers to understand their unique needs, challenges, and objectives, and tailor our solutions to address them effectively.
  • Actively participate in team meetings and training.
  • Consistently utilize advanced listening, rapport, and closing skills.
  • Be an expert and up to date on all Signpost products and offerings, always updating your skill sets as our product offering improves/grows.
  • Meet weekly KPIs.

Communication SkillsProblem SolvingCustomer serviceAccount ManagementActive listeningClient relationship managementCRMCustomer SuccessSaaS

Posted 17 days ago
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