Measured

Measured is the pioneer and leader of incrementality-based media measurement and optimization.

101-250 employees

Founded 2017

$21M series unknown

SaaS

Private Company

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SaaS Analytics

Remote Work Available

This company offers remote work opportunities.

Open Positions4

Workable workplace: remote; Workable locations: Argentina; Location: ArgentinaFull-TimeMarketing measurementPosted

Technical Customer Support Analyst

Respond to customer inquiries through ticketing systems, email, Slack, and chat within SLA timeframes.
Triage incoming requests by severity and impact, resolve common issues, and route or escalate requests as appropriate.
Troubleshoot login, access, navigation, report-generation, and basic data questions.
Guide customers through platform features, workflows, reporting, dashboards, data exports, and historical results.
Investigate basic data quality issues and verify data integration status, credentials, tokens, and configurations.
Escalate complex technical and data integrity issues with reproduction steps, findings, and customer impact.
Document support interactions and contribute to troubleshooting guides, FAQs, and customer-facing knowledge base content.
Coordinate with Customer Success Managers, Technical Support Engineers, Product, and Solutions on customer issues and feedback.
Track support metrics and participate in scheduled coverage, shifts, and process improvement initiatives.

Microsoft ExcelCustomer supportCustomer Success+1 more

Showing 1 of 4 positions

About Measured

Measured is the pioneer and leader in incrementality-based media measurement and optimization. You'll join a team that empowers consumer brands to understand the true impact of their advertising spend, moving beyond traditional attribution to focus on real incremental lift. Measured's AI-powered platform helps marketers manage, test, plan, and optimize over $35 billion in full-funnel media investments. Since 2017, they have helped marketers prove the incremental impact of their advertising and maximize ROI with unmatched ease, precision, and efficiency. You will contribute to a platform that combines automated experimentation, media mix modeling, and industry-leading expertise to deliver precise and actionable insights.

How We Work

Measured operates with a global team and values curiosity, integrity, aiming for the extraordinary, customer obsession, and employee belonging. You'll find a culture that promotes diversity and inclusivity in all forms, shaping both the company culture and industry-leading products. Collaboration is key, with teams working together to foster a culture of rigorous scientific experimentation and accountability. The company is 100% remote, offering flexibility while maintaining strong social engagement through virtual interactions and knowledge sharing.

Engineering at Measured

Measured’s platform is built for enterprise, engineered for action, and powered by AI. You'll tackle challenges in building and operating production AI/ML systems, including model deployment, monitoring, and optimizing scalable, high-performance AI infrastructure. The team leverages modern AI architectures, focusing on LLM-powered applications, prompt/tool design, function calling, and RAG with vector databases. You will work within a robust technical environment that emphasizes CI/CD, automated testing, Git workflows, and cloud platforms like AWS, GCP, or Azure. The platform integrates with various data ecosystems like Snowflake, GA4, Looker, and Amazon Redshift, supporting complex, multi-brand, omnichannel environments.

Why Join Us

Drive innovation in AI-powered marketing effectiveness, solving complex problems for leading consumer brands.
Contribute to a platform that has optimized over $35 billion in media, directly impacting significant business outcomes.
Work in a 100% remote, diverse, and inclusive environment that values curiosity, integrity, and customer obsession.
Shape the future of causal measurement and AI-first product experiences within a rapidly evolving industry.
Collaborate with a veteran team of cross-channel marketing analytics experts and technical leaders.

Benefits & Perks

100% Remote work flexibility.
Compelling compensation packages.
Flexible time off and regional paid holidays.
Regional health and wellness plans.
Opportunities to volunteer through Measured for Good initiatives.

Tech Stack

widgetsframeworkmobileweb_serverserver

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