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Technical Operations Specialist-I
Posted 17 days agoViewed
💎 Seniority level: Junior, 2-3 years
📍 Location: India
🔍 Industry: Software Development
🏢 Company: Measured👥 101-250💰 $21,000,000 almost 3 years agoSaaSAnalytics
🗣️ Languages: English
⏳ Experience: 2-3 years
Requirements:
- 2-3 years of experience troubleshooting technical problems in software products.
- 2-3 years of experience writing scripts in SQL, Javascript, nodejs, Java, python and Angular
- Real time experience working on Cloud platforms, preferably AWS.
- Experience with relational and NoSQL data stores like MySQL / Postgres or Redshift.
- Practical experience in developing and testing RESTful APIs, using tools like Postman for API testing and debugging, and building custom adapters to integrate diverse systems and applications
- Familiar with using GitHub for version control, managing app updates with CodePush, and performing ETL (Extract, Transform, Load) tasks to handle data processing
- Familiarity with working on projects and ticket management platforms like JIRA.
- Knowledge on Ad Tech platforms in Facebook, Google, Shopify, Pinterest, etc. preferred.
Responsibilities:
- Monitoring the health status and performance of our platforms, data infrastructure and client data.
- Respond to alerts promptly, create tickets and manage the resolution of incidents in a timely and effective manner per defined SLA's.
- Collaborate with Customer success,engineering,product and business analyst teams to identify root cause of issues and implement measures to avoid happening again.
- Work on a prioritized task list across multiple clients and complete them in SLA agreement.
- Monitoring and maintenance of data loading, data quality, etc. to meet expectations.
- Build and maintain privacy preserving data Clean Room.
- Onboard the vendors by gathering the requirements with clients and CS and complete them within agreed timeline.
- Perform the QA and optimize the data to eliminate any discrepancies in data.
- Work closely with engineering, product and business analysts to upgrade the infrastructure, code push, migrations and testing on a regular basis.
- Analyze the performance of the platform to ensure fast response and availability.
- Maintain the existing knowledge base that includes the how to articles, troubleshooting guide, etc.
- Regularly review the existing internal support process/procedures to identify the bottlenecks, areas of improvements and inefficient processes and take appropriate action to correct them.
- Develop and implement automation scripts and monitoring tools to streamline operational workflows to reduce the efforts and allow teams to handle more complex issues that require human intervention.
- Contribute to the creation and maintenance of dashboards for performance and system health tracking.
- Collaborate with cross-functional teams (engineering, product, business analysts & customer success) to align on best practices for operations
- Maintain documentation for triage/troubleshooting process, procedures and vendor guides.
- Ability to write incident reports with root cause analysis and effectively communicate with the stakeholders.
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