- Manage the technical aspects of Cedar’s relationship with our strategic and mid-market clients
- Externally, liaise with operational and technical client stakeholders to drive product adoption and improve integration health
- Internally, serve as the voice of the customer to key organizations - engineering teams, account management and product managers
- Provide technical governance and develop technical account plans
- Manage client integration health and mitigate risks with leadership support
- Proactively identify and triage issues, produce plans of action and solution proposals, and work cross-functionally with engineering counterparts for resolution or mitigation
- Partner with Client Managers to build client partnership: QBR planning, expansion strategy, and cross-selling or upselling initiatives
Project ManagementSQLRESTful APIs