Jellyfish

👥 101-250💰 $71,000,000 Series C about 3 years ago🫂 Last layoff about 2 years agoAnalytics Information Technology Software💼 Private Company

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Jellyfish is revolutionizing engineering management. Our platform empowers engineering leaders to align their teams' work with strategic business objectives. We analyze engineering and business data to show how your efforts directly impact the bottom line, helping you track progress, communicate value, and drive results. Our technology stack is modern and evolving, built on a foundation of cloud services like Cloudflare for hosting and CDN, and we use technologies like Python, React, and Pandas. Our team uses tools like Jira and Git for development, with an emphasis on CI/CD pipelines. Jellyfish's engineering culture is collaborative and fast-paced, focused on innovation and delivering customer value. We're a remote-friendly company, with a global presence. You'll be working with cutting-edge technologies and contributing to a product that's making a real difference. We are a rapidly growing company that's attracted significant investment, including a recent Series C funding round. This financial backing fuels our mission to become the leading engineering management platform. We're dedicated to helping our customers succeed. Our team is passionate about engineering and strives to maintain a supportive, inclusive work environment. If you're a driven professional looking to make an impact, we encourage you to explore the opportunities at Jellyfish.

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Jobs at this company:

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🔥 Forward Deployed Engineer

Posted 20 days ago

📍 United States

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Experience in Python
Detail-oriented and a creative problem solver.
History of working in Atlassian and Git environments; knowledgeable of the tools and workflows.
Proven ability to juggle multiple priorities at once.
People person. Able to maintain a calm demeanor in high pressure situations.
Resourceful and self-driven. Hungry to learn.
Helpful & supportive; able to dive in and help colleagues and clients solve problems
Thoughtful verbal and written communications; able to be a detective as much as you’re able to lead a horse to water.
Team-oriented and collaborative.
Technically minded with an aptitude for analyzing data.
Passionate about solving problems for others.
Sees client support as a gift not a burden.

💡 Responsibilities

Develop and maintain a deep understanding of both the Jellyfish Platform and our customers' specific needs through the engineering lens in order to build successful customizations, configurations, and integrations.
Resolve issues by researching and developing solutions, not just answers, working with any of our Core Engineering teams when necessary.
Manage a queue of Development, Implementation, and Support related requests, working with your team members to prioritize incoming tasks.
Work on Internal Research and Development projects to uplift the team and the whole organization (pre and post sales) (i.e. coming up with more scalable processes, building tooling enhancements, developing new custom reporting, feature work, etc.)
Collaborate with R&D to manage product support and implementation.

AWSPythonSoftware DevelopmentSQLData AnalysisGitREST APICommunication SkillsCI/CDRESTful APIsCustomer support

Posted 20 days ago

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🔥 Sr. Manager, Sales Engineering

Posted about 1 month ago

📍 US

🧭 Full-Time

🔍 Sales Engineering

🔧 Requirements

3+ years of experience managing high performing teams with track record of success
8+ years relevant experience as an Individual Contributor in sales engineering, product management, and/or software engineering
Understanding and training on value selling concepts and methodologies (SPICED, MEDDICC, Demo2Win, Force Management)
Strong background in executing programs and new processes that help to scale and grow sales engineering teams
Fast learner with the ability to self-motivate and direct based on thematic goals
Desire to coach, mentor, and train both SE’s and AE’s (as needed)
High attention to detail and follow through

💡 Responsibilities

Manage a team of sales engineers–coach, mentor, provide feedback, set goals, and ensure the team runs smoothly
Work closely with the mid-market and upmarket sales teams and leaders to help meet revenue goals
Provide hands-on air coverage to key deals to elevate the conversation both technically and strategically
Help ensure team processes are effective and scaling
Assist in driving cross-functional programs that move the business forward
Help drive team excellence through training and skill development

LeadershipProduct ManagementStrategic ManagementMentoringCoachingSales experienceSaaS

Posted about 1 month ago

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🔥 Up-Market Account Executive

Posted about 2 months ago

📍 US

🧭 Fulltime

🔍 Engineering Management Platform

🔧 Requirements

Passion - from learning to self-development. You enjoy being challenged
Collaboration - want to go above and beyond in making those around you better, but also do not possess an ego that prevents you from learning from your peers and reaching out for help
Ambition - a competitive person who has a strong track record of success in quota attainment and consistently finishing at the top of the leaderboard
Persistent - from written communication, to sales calls, to relationships built with customers, you strive to put your best foot forward and avoid complacency wherever possible
Drive - you thrive in a fast-paced, entrepreneurial environment
Sense of Humor - We know sales can be hard, and there’s a lot of work to do to accomplish the lofty goals we have, but we also want to make work fun along the way.
Bonus points if: 5+ years Enterprise B2B sales experience at a startup. Sold into the CTO / VPE / Director Engineering personas. Consistently closed deals of $90k+ ARR. Experience in SPICED methodology

💡 Responsibilities

Responsible for strategically building/sourcing your own B2B pipeline by outbound targeting CTOs, VPs of Engineering, etc.
Engage in both technical and business oriented conversations with Up-Market Customers.
Manage a complex/technical deal cycle by performing product demonstrations that highlight the value of Jellyfish, managing POC and onboarding processes, assembling business case studies and executive read-outs, etc.
Provide analytics/insights through regular reporting, updates, and forecasts.
Partner closely with Sales Engineering/Customer Success teams to manage both pre-sales and post-sales motion.
Maintain strong relationships with customers post-sale to drive both expansion and renewal business.

AWSProject ManagementSQLBusiness DevelopmentData AnalysisSalesforceCross-functional Team LeadershipStrategic ManagementCommunication SkillsCustomer serviceAgile methodologiesRESTful APIsNegotiationPresentation skillsWritten communicationAccount ManagementReportingClient relationship managementSales experienceMarket ResearchTeam managementStakeholder managementLead GenerationMentorshipStrategic thinkingTechnical supportCRMFinancial analysisData analyticsCustomer SuccessSaaSBudget management

Posted about 2 months ago

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🔥 Staff Full Stack Engineer

Posted about 2 months ago

📍 United States

🧭 Fulltime

🔍 Software / Engineering management

🔧 Requirements

Experience building SaaS products with a focus on Full Stack development
Expert level skills in React with TypeScript and Django/Python
Have worked in or interested in a growth-stage startup
Great at asking questions, building consensus, and executing
Love learning new things and teaching others what you know
Strong communication skills, and enjoy teamwork
Humility, a performance-driven attitude, and a team-player approach

💡 Responsibilities

Embed with teams to design, plan and implement key features on critical initiatives
Work with engineering leadership to identify and deliver on opportunities to improve our front-end practice
Rapidly deliver value for our customers by pushing features to our AWS-hosted SaaS environment daily
Be a go-to resource for solving the most difficult React problems
Provide technical and product expertise within teams and across the organization
Communicate effectively about project status and technical issues
Provide support for production operations of the Jellyfish product
Actively participate in a culture supportive of growth and inclusion across the engineering organization

AWSPythonDjangoFull Stack DevelopmentTypeScriptReactCI/CD

Posted about 2 months ago

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🔥 Product Designer

Posted about 2 months ago

📍 US

🧭 Fulltime

🔍 Engineering Management Platform

🔧 Requirements

Experience working as a product-focused digital designer
Demonstrated ability to design simple solutions to complex user problems
Proficiency in data visualization and insights
Proficiency in prototyping your ideas to help articulate nuanced design decisions
Worked independently to explore concepts from beginning to end
Experience working directly with customers to inform design decisions through research, testing, and simple conversation
Handled complex projects with overlapping organizational lines

💡 Responsibilities

Help deliver and refine clear strategy and storytelling around product needs and opportunities
Play a major role in product decision-making, working directly with customers and leadership across the organization
Own a strategic mission alongside your product management, engineering, and research peers
Create, collaborate, and iterate on flows, prototypes, and high-fidelity visuals
Design and ship high-quality product improvements
Help build internal practices and processes that support the operation and growth of our team

AgileData AnalysisProduct ManagementSCRUMUI DesignUser Experience DesignCross-functional Team LeadershipProduct designCommunication SkillsCollaborationProblem SolvingRESTful APIsData visualizationPrototyping

Posted about 2 months ago

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🔥 Full Stack Engineer

Posted about 2 months ago

📍 United States

🧭 Fulltime

🔍 Engineering Management

🔧 Requirements

Experience building SaaS products with a focus on Full Stack development.
Strong skills in Typescript and Python, with a passion for building production software systems using React and Django.
Experience or interest in growth-stage startups.
Ability to ask questions, determine what needs to be done, build consensus, and execute tasks.
Desire to learn new things and teach others.
Strong communication skills and enjoyment in teamwork.
Core values of humility, a performance-driven attitude, and teamwork.

💡 Responsibilities

Design, plan and implement key features as part of a highly effective agile team.
Rapidly deliver value for customers by pushing features to an AWS-hosted SaaS environment daily, utilizing automated CI/CD pipelines.
Provide technical and product expertise within the team and across the organization.
Communicate effectively about project status and technical issues.
Participate in the agile process and work to improve team capabilities.
Provide support for production operations of the Jellyfish product.
Actively participate in a culture supporting growth and inclusion.

AWSPythonDjangoFull Stack DevelopmentTypeScriptReactCI/CD

Posted about 2 months ago

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🔥 Data Scientist, Product

Posted about 2 months ago

📍 US

🧭 Full-Time

🔍 Engineering Management Platform

🔧 Requirements

Product mindset, keenly focused on the value users and customers can get from the experiences you’re helping to build
Routinely take an iterative, incremental approach to arrive at an ultimate solution
Effective and efficient communication with both technical and non-technical colleagues; thrive working as part of a cross-functional team
Can handle ambiguity and work with stakeholders to understand the essence of their questions and requests to get to a set of requirements that are tractable
Reliable intuitions about data, and can generally address them without guidance
Proven experience in data science, solid python skills, proficient SQL knowledge
Can independently reduce complex problems into a solvable framework
Interest in prototyping, building, testing, and deploying advanced algorithms and technology
Can balance project goals, business needs, and technical solutions
Enjoy working with real-world data, and excited about testing your ideas and prototypes in partnership with real customers
Love learning new things and teaching others what you know
Bonus points if you have experience with: Adapting data science algorithms for production applications, Building pipelines for data science tasks such as data collection, model training, or parameter optimization, Our engineering technology stack (Python 3, Django, Postgres, Docker, AWS)

💡 Responsibilities

Collaborate with product managers, designers, and engineers to design and build compelling, innovative new experiences that drive real change for our customers
Apply techniques from statistics, signal processing, natural language processing, machine learning, generative AI, and other areas to develop new algorithms and power advanced features within Jellyfish
Plan, implement, and deploy improvements to the core algorithms and inference engines that power the Jellyfish platform
Make improvements to how we validate, test, and deploy data science algorithms and models
Measure the impact of the experiences the team’s building

AWSPostgreSQLPythonSQLData AnalysisMachine LearningNumpyAlgorithmsData sciencePandas

Posted about 2 months ago

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🔥 Data Science Director, Product Analytics

Posted about 2 months ago

📍 US

🧭 Fulltime

🔍 Software / SaaS

🔧 Requirements

Proven success leading a data science and analytics team, ideally at fast-growing SaaS startup.
Experience delivering product analytics solutions for internal stakeholders.
Understanding of product analytics and its relation to business goals.
Expertise in data science and analytics techniques for generating insights.
Experience building and scaling infrastructure for analytics data.
Skilled communicator who can inspire effective data usage.
Effective, empathetic people manager facilitating team members' growth.
Willing to apply technical skills directly when needed.

💡 Responsibilities

Lead a team of data scientists and engineers to develop metrics, insights, analyses, dashboards, and data products.
Deliver self-serve analytics capabilities and platforms for product dev teams.
Support executive and board-level reporting with metrics and analyses.
Collaborate with GTM partners to leverage customer behavior insights.
Incorporate high-value data sources into the analytics warehouse.
Build and maintain analytics infrastructure to support this mission.
Educate and support effective data usage across Jellyfish.

LeadershipPythonSQLCloud ComputingETLMachine LearningProduct AnalyticsData scienceData visualizationData analytics

Posted about 2 months ago

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🔥 Director of Technical Support

Posted about 2 months ago

📍 US

🧭 Fulltime

🔍 SaaS or DevOps

🔧 Requirements

7+ years of leadership experience in technical support, customer success, or a related field, with 3+ years in a global senior leadership role (leading other leaders).
Proven track record of managing and scaling global technical support teams in a SaaS or DevOps-focused company. Experience with integrating with customer-managed products is a plus.
Familiarity with development methodologies and developer tool ecosystem (e.g. Jira, Git, CI/CD tools, etc.).
Knowledge of DevOps tools, cloud platforms (AWS, Azure, GCP), and related technologies (Python, React, Pandas) a plus.
Exceptional leadership, communication, and organizational skills.
Strong problem-solving and decision-making abilities with a customer-first mindset.
Proficiency in managing support tools and platforms (e.g., Zendesk, Salesforce, Jira).
Ability to work effectively in a fast-paced, high-growth environment.
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).

💡 Responsibilities

Develop and implement a technical support strategy aligned with the company’s goals and customer success vision.
Build, mentor, and inspire a high-performing team of support engineers and managers (L1-L3), including a small custom development team.
Establish and manage scalable processes to support growth across multiple time zones and regions.
Define key performance indicators (KPIs) to measure the success and quality of the support organization.
Act as the voice of the customer, partnering with product, engineering, and sales teams to address customer needs and feedback.
Build strong relationships with customers, especially enterprise clients, to ensure their success with Jellyfish products.
Drive customer satisfaction, retention, and loyalty through exceptional support experiences.
Oversee the day-to-day operations of the technical support team, ensuring timely resolution of customer issues.
Continuously refine and optimize workflows, ticket management (Zendesk), and escalation processes.
Implement advanced tools, technologies, and methodologies to improve operational efficiency and response times.
Collaborate with cross-functional teams to streamline the handoff process between technical support and other departments.
Ensure the support team is equipped with in-depth knowledge of Jellyfish’s platform and related technologies.
Develop and deliver training programs to foster technical growth and knowledge sharing within the team.
Stay updated on industry trends, emerging technologies, and best practices to maintain a competitive edge.

AWSLeadershipGitSalesforceJiraCross-functional Team LeadershipCommunication SkillsCI/CDProblem SolvingCustomer serviceRESTful APIsMentoringDevOpsOrganizational skillsTroubleshootingTeam managementStrategic thinkingTechnical supportCustomer supportCustomer SuccessSaaS

Posted about 2 months ago

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