- Lead and develop high-performing IT principles and processes
- Create a collaborative, accountable team culture
- Partner with Business Operations to understand needs and priorities
- Translate business requirements into practical IT solutions
- Oversee IT operations, service delivery, and incident management
- Drive continuous improvement across systems, processes, and ways of working
- Contribute to IT strategy, risk management, and technology roadmaps
- Communicate clearly with technical and non-technical audiences
- Manage Testlio Tool stack
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