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Product Success Specialist (New Verticals)
Posted 3 days agoViewed
💎 Seniority level: Junior, 2-4 years
💸 Salary: 85000.0 - 100000.0 USD per year
🔍 Industry: Healthcare
🏢 Company: Cedar👥 101-250💰 $68,361,000 Series D over 2 years ago🫂 Last layoff over 2 years agoMedicalBillingPaymentsHealth CareFinTech
🗣️ Languages: English
⏳ Experience: 2-4 years
Requirements:
- 2-4 years experience in a customer/client-facing role
- Demonstrated experience in the dental/orthodontic or small business specialty care verticals.
- Comfort and willingness to proactively engage with clients/users via phone calls as needed.
- Ability to conduct ad hoc training sessions for clients/users as required.
- Ability to communicate thoughtfully and tactfully with a variety of client stakeholders
- Excellent written and verbal communication skills
- Solutions oriented problem-solving and critical thinking abilities
- Basic understanding of product development in the technology space
- Self-starter and excited to work in a fast-paced environment
- Highly motivated with a strong work ethic and good judgment
- Strong emphasis on building and maintaining positive client relationships, demonstrating empathy and a commitment to client satisfaction.
Responsibilities:
- Work independently to manage and triage incoming client requests and concerns for our most complex and high-priority clients.
- Ensure timely follow-up of client requests and concerns and effectively prioritize, triage, and escalate issues that require additional resources.
- Manage product issues to completion by working cross-functionally with Product Management, Engineering, Client Management, and other key stakeholders.
- Partner with team leaders and Product Managers to surface valuable insights and feedback, prioritize product issues effectively, and support efforts to monitor the health of our products.
- Become a true Cedar product expert.
- Ideate and support impactful team improvement and development projects.
- Developing or enhancing team processes to scale.
- Support and mentor new team members as they onboard.
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