Customer Success Specialist

Posted 15 days agoViewed

📍 Location: United States

💸 Salary: 52000.0 - 63000.0 USD per year

🔍 Industry: SaaS

🏢 Company: Signpost👥 101-250💰 $52,000,000 Series D over 5 years agoCRM Local SaaS Call Center Marketing Automation Software

🗣️ Languages: English

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceAccount ManagementActive listeningClient relationship managementCRMCustomer SuccessSaaS

Requirements:

A self-starter who knows how to execute.
Ability to clearly and effectively communicate with customers, ensuring their questions are addressed.
Enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change.
Desire to prosper in a culture of freedom and responsibility.
Ability to demonstrate good judgment and be the advocate for our customers.
A reliable internet source and distraction free work environment.

Responsibilities:

Be the first point of contact with customers.
Collaborate with customers to understand their unique needs, challenges, and objectives, and tailor our solutions to address them effectively.
Actively participate in team meetings and training.
Consistently utilize advanced listening, rapport, and closing skills.
Be an expert and up to date on all Signpost products and offerings, always updating your skill sets as our product offering improves/grows.
Meet weekly KPIs.

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