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Help us run the world's top brands. At NCR Voyix , we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

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Jobs at this company:

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🔥 Customer Success Specialist

Posted 2 days ago

📍 United States of America

🔍 Digital commerce solutions

🔧 Requirements

Demonstrated success in working with teams and driving results to achieve targets.
Strong relational skills to positively communicate with people from diverse backgrounds and experiences.
Background with operational effectiveness, including navigating ambiguity, budgeting exercises, and meeting operational objectives.
Experience identifying, innovating, and implementing best practice techniques and interventions.
Communication skills that create positive impact and engagement (written, verbal and presentations)
Experience in MSFT Excel, Word, PowerPoint, and CRM tools (preferably Salesforce).
Strong problem-solving abilities and adaptability.
Proactive and self-motivated mindset with a passion for delivering an exceptional client experience.
Proficiency in virtual communication tools such as MSFT Teams or Zoom.
Detail oriented with ability to identify potential issues, recommend and implement resolution plans
Ability to multi-task; high energy; strong sense of ownership; strong sense of urgency; ability to improvise; good problem-solving skills; ability to respond in a crisis; ability to rally a team; proven leadership skills

💡 Responsibilities

Work with Account Executives to deliver Revenue and New Orders through quoting, communication to existing customer, organization of priorities for existing customer, and invoicing
Focus on Accounts receivable, customer support, Renewals, services to ensure timely receivables.
Maintain customer heat map, customer org map, customer priorities, and detailed SFDC optimization.
Develops and manages customers activities and internal teams providing vision and direction needed to execute operating plans.
Participates in organizational design work to continuously assess program strengths, while identifying areas for improvement client engagement process.
Collaborates with support teams and corporate staff regarding issues and projects relevant to operational support and client experience.
Owns the internal communication with all stakeholders, ensuring effective client communications.
Ensures curriculum and interventions are in alignment.
Manages programmatic schedule and services to ensure the efficiency and efficacy of client progression.
Identifies and implements best practices to increase overall operational effectiveness.
Facilitates team and interdepartmental training and meetings, to maintain precise process flow and ensure consistency of services.
Produces reports of program status throughout the client’s life cycle.

LeadershipProject ManagementSalesforceCross-functional Team LeadershipCommunication SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceAgile methodologiesMentoringNegotiationAccountingWritten communicationMS OfficeAccount ManagementVerbal communicationReportingTrainingClient relationship managementBudgetingCross-functional collaborationRelationship managementSales experienceTeam managementStakeholder managementCRMFinancial analysisCustomer supportCustomer Success

Posted 2 days ago

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🔥 Global SCO Manager

Posted 2 days ago

📍 United Kingdom

🔧 Requirements

Proven experience in managing global software support operations, including L1-L3 teams.
Strong leadership skills with the ability to manage remote and cross-cultural teams.
Expertise in ITIL processes, incident management, and problem resolution methodologies.
Excellent communication and stakeholder management skills.
Ability to analyze data, identify trends, and drive data-driven decisions.
Experience in leveraging support tools such as ServiceNow, Jira, or equivalent.
Strong problem-solving mindset with a focus on customer-centric solutions.
Bachelor’s degree in Computer Science, Information Technology, or related field preferred.

💡 Responsibilities

Manage and coordinate SCO teams across multiple geographies, ensuring a unified approach to software support and service delivery.
Oversee Level 1 through Level 3 software support functions, ensuring timely issue resolution and maintaining high service standards.
Develop and implement best practices, workflows, and automation strategies to enhance the efficiency and effectiveness of software support operations.
Collaborate with internal teams, including Product Development, Engineering, and Customer Success, to drive alignment and continuous service improvement.
Establish key performance indicators (KPIs) and service-level agreements (SLAs) to measure and improve support effectiveness.
Handle critical escalations, ensuring prompt resolution and minimizing customer impact.
Mentor and develop team members, ensuring they have the necessary skills and knowledge to provide world-class software support.
Leverage support tools and platforms to track issues, streamline workflows, and enhance communication across teams.
Identify areas for improvement and implement strategic initiatives to drive operational excellence and customer satisfaction.

LeadershipPeople ManagementJiraCross-functional Team LeadershipOperations ManagementCommunication SkillsProblem SolvingCustomer serviceExcellent communication skillsTeam managementStakeholder managementProcess improvementCustomer supportSaaS

Posted 2 days ago

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🔥 Software Engineer Intern

Posted 12 days ago

📍 United Kingdom

🧭 Internship

🔍 Financial services

🔧 Requirements

Currently pursuing or holding a Bachelor’s Degree in Computer Science or a related technical field.
Understanding of software design and development using Java is a plus, but not essential.
Familiarity with Scrum Agile development environments.
Good communication, teamwork, and collaboration skills.
A proactive attitude, staying current with technology trends.
Ability to challenge the status quo and drive process improvements.
Strong problem-solving skills and the ability to provide input to requirements analysis.

💡 Responsibilities

Collaborate closely with software engineers, architects, analysts, scrum masters, and product owners in small Scrum teams.
Contribute to evolving our agile processes and methodologies.
Work with our primary technology stack, Java, while exploring the potential of data, machine learning, and generative AI.
Engage in a project that spans the complete software lifecycle, delivering end-to-end solutions that leverage data and AI.
Develop solutions that will be actively used by our teams to enhance our operations, solutions, and customer experience.

Software DevelopmentAgileArtificial IntelligenceJavaMachine LearningSCRUM

Posted 12 days ago

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🔥 Customer Support L1 Agent - Dutch Speaker

Posted about 1 month ago

📍 NETHERLANDS

🔍 Retail

🔧 Requirements

Candidates should possess a minimum High School degree or equivalent.
Candidates are expected to have excellent communications and interpersonal skills.
Candidates are expected to have basic computer knowledge.
Candidates should have firm organizational skills.

💡 Responsibilities

To handle inquiries via phone or to lesser extent e-mail.
Manage caseload (escalations and requests for assistance) and record information into the Incident tracking system.
Diagnose and solve technical issues that originate from our customers.
Provide technical assistance and remote troubleshooting support.
To resolve problems by applying established policies, procedures and tactics and using pro-active communication towards our customer.
Manage operations during scheduled shifts using on-hand tools and observations
Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer

Communication SkillsTroubleshootingComputer skillsTechnical supportCustomer support

Posted about 1 month ago

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