Customer Support L1 Agent - Dutch Speaker

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Requirements:

• Candidates should possess a minimum High School degree or equivalent.
• Candidates are expected to have excellent communications and interpersonal skills.
• Candidates are expected to have basic computer knowledge.
• Candidates should have firm organizational skills.

Responsibilities:

• To handle inquiries via phone or to lesser extent e-mail.
• Manage caseload (escalations and requests for assistance) and record information into the Incident tracking system.
• Diagnose and solve technical issues that originate from our customers.
• Provide technical assistance and remote troubleshooting support.
• To resolve problems by applying established policies, procedures and tactics and using pro-active communication towards our customer.
• Manage operations during scheduled shifts using on-hand tools and observations
• Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer