Medsender

Medsender is a healthcare communication and automating care coordination workflows.

11-50 employees
Founded 2015
Medical
Private Company

Open Positions4

US or CanadaFull-TimeHealthcare SaaSPosted
  • Own the support queue (L1): Respond to customer questions and issues with urgency, clarity, and empathy via email/chat (and occasional Zoom as needed).
  • Troubleshoot and resolve issues: Guide customers step-by-step through Medsender workflows, identify user errors vs. product bugs, and deliver practical solutions or workarounds.
  • Escalate effectively to Engineering/Product: When an issue requires deeper investigation, escalate with high-quality detail (clear repro steps, screenshots/context, expected vs. actual behavior, customer impact, and priority).
  • Support onboarding and training (as needed): Help new users become confident in Medsender through lightweight walkthroughs and best practices.
  • Improve documentation and self-serve resources: Create and maintain help articles, internal runbooks, templates, and macros to reduce repeat questions and speed up resolution.
  • Contribute to support operations: Help refine tagging, routing, escalation paths, and simple reporting on trends (top issues, recurring bugs, feature gaps).
  • Operate in a HIPAA-aware environment: Handle sensitive information appropriately and follow minimum-necessary practices.
Showing 1 of 4 positions

About Medsender

Medsender is revolutionizing healthcare operations with its AI-powered workflow automation platform. By integrating with EHR systems and leveraging advanced AI, Medsender automates administrative tasks, freeing up healthcare professionals to focus on patient care. Their flagship product, MAIRA, the AI Medical Assistant®, handles inbound patient calls with remarkable accuracy and a human-like voice, significantly enhancing patient communication. Medsender is a key player in the health tech space, trusted by thousands across the healthcare ecosystem, from individual medical practices to large hospital systems. Their commitment to improving patient outcomes is evident in their mission to reduce administrative burdens, as demonstrated by saving healthcare professionals over 2 million hours in the past year alone. The engineering team at Medsender is a group of self-driven generalists who embrace new challenges and build scalable solutions. They work with a modern tech stack including Ruby on Rails, JavaScript, Python, and Go, with a focus on service-oriented architectures and integrating AI models. Expect a collaborative environment with a strong sense of ownership and opportunities to contribute across the entire product lifecycle. Medsender offers a compelling work environment with competitive compensation, equity, and comprehensive benefits. They foster a healthy work-life balance with unlimited PTO and support professional growth through regular off-sites and meetups. With a recent Series A funding of $5 million and a commitment to innovation, Medsender is on a rapid growth trajectory, making it an exciting place to build a career in healthcare technology.

Tech Stack

analyticsmobilewidgetspayment

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