Customer Success Specialist (US Based Migraine Center)

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Requirements:

• 1+ years of customer service or customer success experience, ideally in healthcare, with some exposure to sales.
• Strong verbal and written communication skills.
• Confident in handling objections and thinking on their feet during conversations.
• Comfortable using CRM tools.
• Highly organized, self-motivated, and results-driven.
• Proactive, goal-oriented, and takes full ownership of tasks.
• Comfortable with high-volume calls and outreach.
• Quick learner, adaptable, and open to coaching.
• Curious, eager to understand client needs, and able to build rapport easily.

Responsibilities:

• Make 10-12 daily calls (30 minutes each) with potential patients, mostly via video (80-90%). Collect patient history, explain Haven’s services, and book appointments when appropriate.
• Help contact healthcare providers by sending faxes, emails, and building lists of potential partners.
• Quickly and professionally respond to incoming patient questions (all warm leads).
• Address patient concerns, such as insurance or service questions, and provide solutions.
• Use screen sharing to gather and confirm patient details.