Paradigm

👥 251-500 CRM Transaction Processing Service Industry Information Technology Software💼 Private Company

Paradigm is a company focused on providing innovative payment solutions and customer support services, aiming to enhance user experience in financial transactions.

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Jobs at this company:

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🔥 Customer Support Specialist - MerusCase

Posted about 2 months ago

📍 United States

🔍 Legal Tech

🔧 Requirements

1-2 years of customer support experience
SaaS experience preferred
Strong initiative and creative problem solving
Strong communication skills and introspection to understand customer needs
Able to work well with a team and independently
Excellent conflict management skills
Experience in the legal or consulting industry advantageous

💡 Responsibilities

Support existing customers via chat, email, and phone
Diagnose and troubleshoot client issues
Onboard new customers with training calls and check-ins
Continuously acquire expertise in MerusCase features
Write and update help center materials
Improve client retention
Work with various stakeholders to help them understand evolving client needs
Other duties as assigned

Communication SkillsCustomer serviceAccount ManagementTrainingTroubleshootingClient relationship managementTechnical supportCRMCustomer supportSaaS

Posted about 2 months ago

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🔥 Backend Engineer - LollyLaw

Posted 3 months ago

📍 United States

🧭 Full-Time

🔍 Legal Tech

🔧 Requirements

4+ years of experience building backend services and APIs in Spring Boot or Node.js
Strong proficiency in PostgreSQL and working with structured/unstructured JSON data
Deep understanding of RESTful API design, authentication (OAuth, JWT), and security best practices
Hands-on experience with AWS services such as Lambda, RDS, ECS, and S3.
Experience with Docker and container-based development workflows preferred
A security-first mindset, particularly around data protection and secure system integrations
Excellent problem-solving skills and the ability to work independently in a remote-first environment

💡 Responsibilities

Design, develop, and optimize scalable backend services and APIs in a Spring Boot and Node.js environment.
Manage PostgreSQL databases, ensuring efficient storage and retrieval of structured and unstructured JSON data.
Architect and maintain secure system integrations between multiple applications in an AWS cloud environment.
Work with Docker for containerized development and deployment.
Collaborate with front-end engineers to ensure seamless API interactions with Angular-based applications.
Implement best practices for performance tuning, monitoring, and security in a sensitive data environment.
Learning and contributing to the development of AI/ML features
Assist with DevOps efforts, particularly in containerization, and contribute to long-term automation initiatives.
Other duties as assigned.

AWSBackend DevelopmentDockerNode.jsPostgreSQLOAuthSpring BootAPI testingAngularREST APICI/CDRESTful APIsMicroservicesJSON

Posted 3 months ago

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🔥 Software Engineer - MerusCase

Posted 3 months ago

📍 United States

🧭 Full-Time

🔍 Software Development

🔧 Requirements

3+ years' experience developing SaaS and/or eCommerce web applications
BS in Computer Science or equivalent
Proficiency with modern multi-paradigm languages; knowledge of PHP (preferred), Ruby, Java, Python, etc.
Demonstrable experience with ES6 and Typescript
Knowledge of modern browser-based UI development with frameworks such as React and/or Angular
Experience of any cloud environment (AWS preferred)
Experience in a relational database management system (MySQL preferred) and data modeling
Experience with professional software engineering best practices for the full software development cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

💡 Responsibilities

Develop new software product features and enhancements using SOLID design principles
Produce clean, efficient, and maintainable code based on specifications
Collaborate and partner with cross-functional teams such as Product Management and Customer Success to understand their needs and to come up with the best outcome
Troubleshoot systems and customer issues and help in resolving those by identifying short-term and long-term solutions
Increase the coverage of unit testing and automate the manual tasks whenever possible
Actively participate in code reviews and create technical documentation
Champion and demonstrate the best practices in day-to-day activities
Lead various technical projects to elevate current products to the next level to handle the upcoming growth
Support and develop software engineers by providing advice, coaching, and educational opportunities
Other duties as assigned

AWSBackend DevelopmentPHPSoftware DevelopmentSQLCloud ComputingEs6GitMySQLReact.jsTypeScriptREST APIServerlessCI/CDData modelingSoftware Engineering

Posted 3 months ago

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🔥 Customer Success Specialist - MerusCase

Posted 6 months ago

📍 United States

🧭 Full-Time

🔍 Legal technology

🔧 Requirements

2+ years of experience in Customer Success or Customer Service.
2+ years of experience in a SaaS environment.
Experience in a client-facing, support, or technical role.
Proven ability to lead initiatives in a team environment.
Experience in a high-growth or early-stage startup.
Knowledge of the legal industry is advantageous.
Familiarity with tools such as SalesForce, Intercom/Zendesk, JIRA, G Suite.

💡 Responsibilities

Become a Subject Matter Expert (SME) to provide personalized service and demonstrate product value.
Manage a portfolio of clients to foster long-term relationships.
Onboard and train customers on software use to increase day-to-day efficiency.
Respond to high-level customer inquiries via email or phone.
Collaborate with departments to resolve issues and enhance customer experiences.
Work with Customer Support to flag and escalate account requests.
Cooperate with Sales for a smooth client transition.
Collect product feedback from clients for product team discussions.
Enhance client satisfaction and retention.

TrainingCustomer SuccessSaaS

Posted 6 months ago

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🔥 Sales Account Manager - PracticePanther

Posted 7 months ago

📍 United States

🧭 Full-Time

🔍 Legal technology

🔧 Requirements

1+ years of consultative, B2B sales experience, preferably in SaaS and FinTech.
Bachelor's Degree preferred, or a recent college graduate.
Comfortable with cold calling.
Excellent written and verbal communication skills.
Passion for sales and self-driven motivation.
Strong interpersonal skills to collaborate with teams.
Ability to discuss technical processes with various customers.

💡 Responsibilities

Own the complete sales cycle from prospecting to closing accounts.
Educate customers on the PracticePanther program.
Document calls per company policies.
Follow up with prospects to manage the sales pipeline.
Ask for subsequent meetings and suggest additional products.
Maintain a positive customer service attitude.
Stay updated on new product features.
Perform cold calls and re-engage past prospects.

Business DevelopmentData AnalysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelRelationship building

Posted 7 months ago

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🔥 Sales Account Manager - LollyLaw

Posted 7 months ago

📍 United States

🧭 Full-Time

🔍 Legal technology

🔧 Requirements

1-2 years of relevant sales experience in a high volume prospecting/lead generation environment.
BA or BS Degree preferred.
Recent college graduates are encouraged to apply.
Must be confident, unrelenting, and proactive in all sales interactions.
Able to learn and apply strategic sales concepts quickly.
Must be an active listener and quick learner.
Confident in overcoming objections.
Excellent verbal, written, and presentation skills.
Organized, timely, and analytical.
Communicate efficiently, professionally, and with purpose.
Direct selling experience in the legal industry is a plus.

💡 Responsibilities

Present engaging product demonstrations using a comprehensive understanding of our software.
Implement strategic outbound email campaigns.
Negotiate with a purpose and close deals quickly.
Aggressively farm a predefined prospect list.
Become the product’s go-to expert to prospective clients.
Document, monitor, and report on all key sales interactions and sales cycles.
Forecast deals, close ratios, and expected net revenue.
Other duties as assigned.

Business DevelopmentCommunication SkillsAnalytical SkillsCollaborationNegotiationOrganizational skillsPresentation skills

Posted 7 months ago

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🔥 General Application

Posted 9 months ago

📍 USA

🔧 Requirements

This position requires you to express your interest in working with Paradigm, but no specific skills or experience requirements are stated in the job description.

💡 Responsibilities

This is an opportunity for you to share your resume, LinkedIn or skills with us to be considered for future full-time or temporary opportunities at Paradigm.

Posted 9 months ago

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🔥 Junior Payment Sales Specialist

Posted 9 months ago

📍 United States

🧭 Full-Time

🔍 Legal Technology

🔧 Requirements

1+ years of consultative, B2B sales experience, preferably in SaaS and FinTech.
Bachelor’s Degree preferred.
Comfortable with cold calling to build a sales pipeline.
Excellent written communication and conversational skills.
Passion for sales and a self-driven sense of motivation.
Team player mentality.
Ability to serve as a consultant and get prospects to think differently about their business.

💡 Responsibilities

Gain a thorough understanding of the online payments industry.
Prospect and identify key decision makers within a company through various platforms.
Grow, organize and maintain a pipeline of prospects.
Achieve and consistently exceed monthly sales goals.
Sell the value of our product to prospects via email and phone.
Manage expectations of our solution and overcome objections.
Create and nurture relationships with customers through creative methods.
Construct new sales collateral as needed.
Own payments sales data and report data to other Paradigm stakeholders.
Develop skills necessary for areas of growth and opportunity within the company.

Business DevelopmentData AnalysisCommunication SkillsAnalytical SkillsCollaborationC (Programming language)Relationship buildingSaaS

Posted 9 months ago

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