Paradigm

πŸ‘₯ 251-500CRMTransaction ProcessingService IndustryInformation TechnologySoftwareπŸ’Ό Private Company
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Paradigm is a company focused on providing innovative payment solutions and customer support services, aiming to enhance user experience in financial transactions.

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πŸ“ United States

πŸ” Legal technology

  • 2+ years of experience in Customer Success or Customer Service.
  • 2+ years of experience in a SaaS environment.
  • Experience in a client-facing, support or technical role.
  • Experience leading initiatives and succeeding in a team environment.
  • Experience in a high-growth or early-stage startup.
  • Knowledge in the legal industry is advantageous.
  • Familiarity with Salesforce, Intercom/Zendesk, JIRA, G Suite.

  • Become a subject matter expert to provide personalized service to clients.
  • Manage a portfolio of clients to build long-term relationships.
  • Onboard and train customers on software usage to enhance efficiency.
  • Quickly address high-level customer inquiries via email or phone.
  • Collaborate with other departments to resolve client issues.
  • Collect and manage client feedback to improve products.
  • Enhance client satisfaction and retention.
  • Other duties as assigned.

TrainingCustomer SuccessSaaS

Posted about 1 month ago
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πŸ“ United States

🧭 Full-Time

πŸ” Legal Technology

  • 1+ years of consultative, B2B sales experience, preferably in SaaS and FinTech.
  • Bachelor’s Degree preferred.
  • Comfortable with cold calling to build a sales pipeline.
  • Excellent written communication and conversational skills.
  • Passion for sales and a self-driven sense of motivation.
  • Team player mentality.
  • Ability to serve as a consultant and get prospects to think differently about their business.

  • Gain a thorough understanding of the online payments industry.
  • Prospect and identify key decision makers within a company through various platforms.
  • Grow, organize and maintain a pipeline of prospects.
  • Achieve and consistently exceed monthly sales goals.
  • Sell the value of our product to prospects via email and phone.
  • Manage expectations of our solution and overcome objections.
  • Create and nurture relationships with customers through creative methods.
  • Construct new sales collateral as needed.
  • Own payments sales data and report data to other Paradigm stakeholders.
  • Develop skills necessary for areas of growth and opportunity within the company.

Business DevelopmentData AnalysisCommunication SkillsAnalytical SkillsCollaborationC (Programming language)Relationship buildingSaaS

Posted 5 months ago
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