Customer Support Specialist - MerusCase

Posted about 2 months agoViewed

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💎 Seniority level: Junior, 1-2 years

📍 Location: United States

🔍 Industry: Legal Tech

🏢 Company: Paradigm👥 251-500 CRM Transaction Processing Service Industry Information Technology Software

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: Communication SkillsCustomer serviceAccount ManagementTrainingTroubleshootingClient relationship managementTechnical supportCRMCustomer supportSaaS

Requirements:

1-2 years of customer support experience
SaaS experience preferred
Strong initiative and creative problem solving
Strong communication skills and introspection to understand customer needs
Able to work well with a team and independently
Excellent conflict management skills
Experience in the legal or consulting industry advantageous

Responsibilities:

Support existing customers via chat, email, and phone
Diagnose and troubleshoot client issues
Onboard new customers with training calls and check-ins
Continuously acquire expertise in MerusCase features
Write and update help center materials
Improve client retention
Work with various stakeholders to help them understand evolving client needs
Other duties as assigned

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