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Customer Support Specialist - MerusCase
Posted 6 days agoViewed
š Seniority level: Junior, 1-2 years
š Industry: Legal Tech
š¢ Company: Paradigmš„ 251-500CRMTransaction ProcessingService IndustryInformation TechnologySoftware
ā³ Experience: 1-2 years
Requirements:
- 1-2 years of customer support experience
- SaaS experience preferred
- Strong initiative and creative problem solving
- Strong communication skills and introspection to understand customer needs
- Able to work well with a team and independently
- Excellent conflict management skills
- Experience in the legal or consulting industry advantageous
Responsibilities:
- Support existing customers via chat, email, and phone
- Diagnose and troubleshoot client issues
- Onboard new customers with training calls and check-ins
- Continuously acquire expertise in MerusCase features
- Write and update help center materials
- Improve client retention
- Work with various stakeholders to help them understand evolving client needs
- Other duties as assigned
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